Battlefield Toyota
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Customer Reviews of Battlefield Toyota
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13 sales reviews
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Most positive experience in auto sales I've ever experienced
by Glenn Schumaker on 01/21/2022I was searching for a used Camry and found one listed by Battlefield Toyota which is approximately an hour away from my home. From the very first call (sales manager), to the referral to a salesman, to the used car manager, to the finance… manager, and even to the receptionist, this dealership is a class act. To a person they have all been friendly, helpful, and accommodating. Add to that, a general friendliness and sense of humor and you have a recipe for a great sales experience which is so rare these days. I can't think of a single negative thing about dealing with this group and, after three months I am still very happy with my Camry. To put this in perspective, I'm a senior citizen and have purchased many, many automobiles in my lifetime, both new and used, and never before have I been this pleased with a dealership.Great experience!
by Joanna on 10/23/2017From the initial contact over email to the final handshake, we had a great experience at Battlefield Toyota. Thank you for everything!Wonderful Experience
by Rob on 10/03/2017Michael, Lee, and the rest of the Battlefield Toyota staff went above and beyond to make my buying experience perfect. Thanks!Excellent. Thank you for your feedback.
Come to Culpeper for a new Toyota
by Robert on 09/18/2017My wife and I spent the last few weekends stopping by Battlefield Toyota just to check out the vehicles. We knew we were looking for a newer vehicle and liked what all the JD Powers ratings, reliability history, and most importantly total… cost of ownership. Each time we visited we would proceed directly to the vehicle lot just to size them up (you can only review and research cars to a certain point on the internet) and were immediately met by courteous sales representatives. We still did not know which SUV we were looking to buy when we came back on Saturday and finally decided to test drive a few cars, but we came across SalesRep Michael DeNoble by surprise while he was bringing out a vehicle for a couple with an appointment. He showed us the car, since his appointment was running late, and took us for a couple test drives of different vehicles and made us feel at home during the purchasing process of our new Highlander.So glad we were able to assist you! Thank you for your business.
Pleased!
by L.D. on 08/31/2017I recently purchased a new vehicle and could not be more pleased with the entire process. My sales person, Phillip Coleman, the sales manager and the finance manager all treated me with respect and consideration. I did my research before… going, knew what vehicle I wanted, what I wanted to pay for it and what I should get for my trade-in. With a little, to-be-expected bargaining, I got exactly what I wanted. I have purchased many cars in my 73 years; wish that all could have been as pleasant as this one was. Just before I started to write this review I saw an ad on television from a company that touted buying a car without a salesman. If your sales person is good, and Phillip is, he or she is your best friend in that dealership. He knows the vehicles and can steer (forgive the pun) you in the right direction. Remember, more than anyone else, the sales person wants a deal to culminate.Wonderful. Happy we were able to assist you with a new vehicle. Thank you for your kind words and feedback.
Great service!
by navyarmy88 on 03/23/2017I worked with Darryl Fagan and Luke Lukachik and they provided great customer service. Prior to doing business with them I would drive about 6 hours round trip to another Toyota dealership because the local Toyota dealership… (Fredericksburg/Stafford area) greatly lacks customer service. They answered all my questions when I was purchasing my new Yaris and were very friendly even though they ended up working late. They exceeded my expectations and I will be driving the approx. hour to Battlefield Toyota to have my new Yaris serviced with them.Great! Glad to hear of this good experience. Thank you for your business!
Toyota Tacoma
by link381 on 08/15/2016I dealt with Mary Fletcher while purchasing a 2010 Toyota Tacoma. Mary was very friendly and easy to talk to. She had the information about the truck/dealership policies ready to go. If she didn't know a specific answer she went and… found someone who did. Very smooth process for buying a vehicle. I would highly recommend this dealership and Mary Fletcher.Wonderful, Thank you
DO NOT BUY HERE
by Llit2000 on 04/18/2016updated 05/03/2016The one positive thing is they did get me financed but the salesman was less than helpful. His attitude was either buy it or not. I asked to have things shown to me but he didn't really care. The price was a bit high and there was no… negotiating. I wasn't told until I went through the whole process that emissions was not done in Culpepper. I was told the machine was too expensive. I found out on my own it is because Culpepper does not require emissions. Also, after going through the whole hassle I was told I needed a VA license to buy a car. That iisn't accurate according to law or the DMV but I managed to get it done. Plus, the temp tags expired and the new tags have yet to arrive. I went to Stafford Toyota for the emissions and I wish I bought the car from them. They followed up regarding a simple emissions test. I'm buying a different radio set up with GPS from Stafford!I will be happy to discuss this further with you. Feel free to reach out to me at stevefay@battlefieldauto.com or 5403177800. Steve Fay, General Manager, Battlefield Toyota
Fantastic Experience
by Debbie_Ham on 10/06/2015After a horrible experience with Lustine of Woodbridge on Saturday, we took a drive to Culpeper on Sunday and are we happy that we did. Ryan Hamel our salesperson was super easy to work with - Kriss Williams the business manager was… efficient and was able to get us at the payment we wanted. Lee was also great. I love my new Toyota 4 Runner. We will never buy from another dealership again. It was worth the drive. They made buying a vehicle very easy! We were in and out in just a little over an hour.Thank you for the nice feedback! Enjoy your 4Runner!
Amazing Experience!
by toyotabuyer11 on 09/30/2015The sales man's name was Nate Owens and he was so knowledgeable and answered all our questions clearly. We are very happy with our choice of car and we recommend this dealership to anyone interested in buying a Toyota car.Glad to hear! Thank you!
Good experience
by familyTruck4us on 09/24/2015Steve Fey - Manager, Nate Owens our salesman and Emily the processor where all very good to work with, shared details, answered questions and got my wife and I out the door with our new Tacoma. It was a pleasant experience and we look… forward to continuing this relationship into the future.Glad to hear! Thank you for the feedback & thank you for the business!! Angel Yeiser Internet Director Battlefield Automotive Culpeper Va 22701 5403177800
Donald Robinson
by 3grandbabies on 09/14/2015Donald made buying my SUV almost painless from beginning to the end. He kept me informed of what was going to happen and literally was my support system in the whole process. I went in with a price and deal in mind and Donald help make it… happen for me. Other than one other person which I have known many years the Best sales person ever. What he promised I got and that is my Newly used Acadia. Also Kris Williams my finance person was absolutly a delight to do business with.So glad to hear! Thank you for the feedback! Enjoy your new ride... Angel Yeiser Internet Director Battlefield Toyota Culpeper Va 5403177800
bad service
by litakimble on 08/31/2015my son was told he was approved an drove to culpeper looked at vehicles found one an still they said manager said he was fine well after 2+ hours fills out all the paper work an now needs a co signer dont beleive what they tell you,i also… stoped dealing with them cause they lye just to get you up thereWe apologize for any inconvenience, feel free to contact us if we can help you any further. Brooke Gerber Internet Director 540.317.7800
Please provide me customer information so I can look into this with our General Manager. We strive on happy customers and customer service. I look forward to hearing back from you & working this out! Angel Yeiser Internet Director Battlefield Toyota Culpeper Va 5403177800 ayeiser@battlefieldauto.com
About our dealership
Wonderful. Thank you for your business.
by angelyeiser on 03/27/2018