Pohanka Chevrolet

Awarded 2015, 2016, 2017

Pohanka Chevrolet

Awarded 2015, 2016, 2017

Today 09:00 AM — 07:00 PM
Open Now
Open Now
Sunday
12:00 PM — 05:00 PM
Monday
09:00 AM — 09:00 PM
Tuesday
09:00 AM — 09:00 PM
Wednesday
09:00 AM — 09:00 PM
Thursday
09:00 AM — 09:00 PM
Friday
09:00 AM — 09:00 PM
Saturday
09:00 AM — 07:00 PM
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Customer Reviews of Pohanka Chevrolet

4.5
Overall Rating
(188)
Recommend: Yes (18) No (3)
Write a review: Sales | Service
sales Rating

Best deal in town!

by bkb1234 on 03/07/2017

This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new car down to the excellent customer service at Pohanka Chevrolet, I had such a great experience and will definitely be back for my next purchase. If you want the best deal, come see BIG FRANK and the D O G at Pohanka Chevrolet!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

188 Reviews
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sales Rating

Calls ignored, sells cars with no title

by JohnR87 on 03/17/2017

After roughly 15 years of buying many vehicles from both individuals, dealerships, even over the phone from other states, I have officially had the absolute worst car buying process of my life. I have been lied to, ignored, blown off, and treated like I have never been treated as a paying customer before. I purchased my a used commuter car from this dealership January 11th. Paid in full, in cash, immediately. I picked up the car the next day after waiting more than half the day for them to get it through detail. It seemed after they had my money it got forgotten about. No big deal, it happens. When I was in the process of buying, I was told the title was locked up in the back, and it would take roughly 5-10 business days for me to receive it in my name. I wait roughly 3 weeks before contacting my salesman Anug inquiring about it. He acted shocked that I had not gotten it and promised to get back to me. Days go by, I contact again. No reply. I finally find him face to face in my place of business to be told he has no answer. It is now over two months of still not receiving my title for the vehicle. I’ve heard stories from them that they never had a title, stories of two titles from different states, stories of liens on both titles. At one point after going around to different managers the General store manager finally contacted me and still had no answers. I cannot urge anyone enough to steer clear of this dealership. They have gone through at least 3 general managers in a very short time, all sales staff has been rotated through. There is nobody there that will give you a solid answer or tell you the truth. I have started the process of going through the DMV legal services to take action in getting this resolved. You’ve been warned, buy at your own risk from this very shady underhanded dealership.

Recommend this dealer? No

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Best deal in town!

by bkb1234 on 03/07/2017

This was by far the BEST car buying experience I have ever had! I upgraded my 2011 Chevy Traverse for a 2017 Traverse, and LOVE it! From my new car down to the excellent customer service at Pohanka Chevrolet, I had such a great experience and will definitely be back for my next purchase. If you want the best deal, come see BIG FRANK and the D O G at Pohanka Chevrolet!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Warranty service was not great...

by KCMitch on 07/08/2016

I brought my 2015 Tahoe in for warranty work. 2 of the 4 issues were corrected. I am shocked that the service department was 'unable to replicate' the other 2 issues because I was able to replicate them within 5 minutes of driving my car off of the lot. Unfortunately I was not able to take it back right away due to other commitments. Here are the 2 issues...which continue to this day. 1- steering wheel is making a popping noise when making sharp turns. It does not matter if the car is in 2WD, Auto or 4WD. I was told to keep it in 2WD and that should solve the problem. 2 - Display screen glitches multiple times during driving. No rhyme or reason. It is annoying and my whole family complains about it. This should NOT be happening on a high end SUV. I am disappointed that this problem is not being addressed. I was told by the dealer that the service dept was unable to replicate the problem and they drove it 23 miles. I find that next to impossible...I notice within the first few miles of a drive. I have a video now. Who should I send it to?

Recommend this dealer? No

Were you satisfied with the quality of work performed on your vehicle? No

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

sales Rating

Great, no hassle sales experience

by tlbignerd on 06/29/2016

The sales staff were always approachable, and as I asked about status on my car they would always respond within a few hours at most. The financing group was also very up front on costs. Everything went incredibly smoothly and I'm confident I got the best price I could for my Volt, while also having an entirely enjoyable experience. The salesman really understood the Volt and how it works. I also really appreciated being able to see specifically how the cost of the car broke down for the dealership, with the discounts applied. Overall I would definitely go to Pohanka first as my Chevy dealer of choice. This was one of the best car buying experiences I've had.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Warranty Service Repair

by Bootutt71 on 01/06/2016

This is my 3rd trip in for a repair covered by my warranty. Glad you've been able to fix each repair and get me back on the road.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

THANK YOU POHANKA FOR GETTING US A BETTER DEAL

by JUL_NOV on 01/03/2016

My wife and I drove from Fredericksburg to Pohanka because she saw a 2015 Traverse she wanted to buy. When we arrived the sales rep that was helping us did a good job in showing us the vehicle. When we were ready to start talking about the price I told him that their competitor, just 30 minutes down the road, had the same exact vehicle for $2500 cheaper before we even negotiate the price. I even showed him the car on their competitors' website! I asked the sales rep to ask the manager would they just match the price. I stated if he would my wife and I would purchase the car from Pohanka. The manager, named Glen, REFUSED to match the price! We even told him that although we were going to have our credit union finance the car if they would match the price we would finance through Pohanka and he still REFUSED. He would not even come out to talk to us. He used the sales rep as a mediator. But the straw that broke the camels back was when he took a piece of scratch paper and hand wrote a note to me and my wife telling us that basically he was not going to work with us and to go to the Manassas Chevrolet dealer if we want to buy a car. I was in complete shock and I believe so were the sales reps trying to sell us the car. No one should be treated like this when you are trying to give a company money for a product. In fact, no one should be treated like this at all! The sales reps Ervin McDonald and Andrew Fowlkes were good to work with but I cannot recommend this company to anyone as long as you have to deal with the manager Glen. He is one of the most unprofessional people I have seen and should not be in that position. I do have to thank Glen though for sending us to Manassas Chevrolet to get a better deal on a 2015 Traverse!!

Recommend this dealer? No

Purchased a vehicle from this dealer? No

service Rating

First Service on 2016 Colorado

by Stikmann on 12/31/2015

I called before coming in around noon. The receptionist said no appointment needed, and it wasn't too busy. I pulled up into the service take-in area behind two other vehicles and was soon greeted by a service expediter. My oil change, tire rotation and courtesy wash were finished about 15 minutes sooner than estimated. Everyone was courteous and professional. Well done!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Pohanka Chevrolet

by Tbos1993 on 12/31/2015

Great first time car buying experience. They were extremely helpful and put no pressure on me to buy the car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Quality experience

by Viennafamily on 12/30/2015

The experience was very positive. The sales associate focused on our needs and what features we were looking for. From this, he was able to present us with three quality options. We selected the model that fit us best. I thought the negotiations went well; was very pleased with the offered sales price. At all times, the sales associate was very transparent with us and he was focused on meeting our needs. I will recommend Pohanka to friends in the market for new or used car.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Outstanding team

by Toniarhodes1 on 12/27/2015

All I can say is...professional, outgoing, knowledgeable, fun just all around awesome team. Thank you for making my dream come true.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Recall experience

by JeremyP4460 on 12/26/2015

There was a recall on my new Chevy Colorado, so I took it to the service center at Pohanka. All of the staff that I dealt with were very friendly and professional. My one recommendation is that the service center waiting area have either a children's playroom, or a quiet room for adults.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Pohanka Exceeded Expectations

by entrscrnnm on 12/22/2015

The dealership was very friendly and helpful and not pushy. I felt very comfortable with them. Israel was great in helping me with the deal and Glen was awesome in the deal he put together. They showed me a vehicle that they could complete a deal on and I didn't like the vehicle. I left to go to another dealership and within 30 minutes they put together a deal with a much better vehicle at the same price. I was ready to buy at Ford (because they had a truck with better options than the first one that I was shown at Pohanka). Glen invited me to come back to Pohanka before making up my mind with Ford. While I was at the Ford dealership he started reading off the options for the vehicle that he could do the deal with and they were substantially better than the Ford. I returned to Pohanka and Glen and Issy put together the deal. A very easy and honest and low pressure deal.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

service Rating

Feedback

by Sullkim on 12/21/2015

It was awesome. I drove up got my car inspected, car wash and vac, and was on my way. Thank you!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Exceptional Customer Service

by ChevyChris on 12/17/2015

This was my first time using your service center and I must say it was the best service center I have ever been too. Terry Doyle's customer service was exceptional and he represented your company well. I came in to have my last free oil change with my new vehicle and his reaction was shocking because he treated me like I was important as the guy that came in with a blown engine. If this was not enough your check out sale women was courteous and well organized and completed the package. Thank you for doing an outstanding job, especially in this time of the holidays, when most people are tired and cranky.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Top grade

by dewallis0411 on 12/14/2015

Dealership was very clean, and accessible. The salesman was very personable and understanding of what I wanted and what I could do. He would contact me back quickly and made himself very available when requested.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Pohanka is #1 in My Book!

by Shannon618 on 12/09/2015

I am doing better than recommending you to a friend I personally have changed my preferred dealership to the Pohanka Chevrolet location. Just in this brief visit I have been treated with respect and honest customer service by every employee I came into contact with. I live 2 miles away from the Manassas Chevrolet location and will bypass it from now on and continue onto the Pohanka Chevrolet location due to the quality of service I have received. I love Pohanka!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Go Pohanka for a good experience

by Kay_Chantilly on 12/09/2015

I have been a customer of Pohanka for over 14 years and have always received excellent service, help and courtesy from everyone I have encountered. My recent purchase of a 2016 Colorado was no exception. I thank everyone especially Anuj Bharadwaj.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Excellent customer service!

by RPKeva15 on 12/08/2015

I want to thank everyone for the most awesome experience of buying a vehicle I have ever been through. I will be telling all my friends about Pohanka and will be a customer for life! Thanks again to all that helped me buy my new truck!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Pohanka Chevrolet Chantilly, VA

by JohnC999 on 12/06/2015

Pohanka provided timely review and response, maintained good communication on issue and progress. They provided good accommodations and loaner transportation

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

service Rating

Pohanka Service

by Paul_7510 on 12/03/2015

Although overall service for this appointment was handled well I was disappointed by conflicting information I had received about and issue I am having. I have a 2014 Tahoe and have problems with Bluetooth for my cell disconnecting frequently after initiating a call shortly into a trip. I spoke with someone on the Pohanka phone and a drive advisor and was told they could reboot or reinstall update the bluetooth software which may improve the performance. Once onsite I was told there is no such ability to do so and that is only something for Canadian vehicles. I have had the same phone with my previous tahoe with no problems and used it in GM rental cars with no problem so I do not like the miscommunications especially since I do have a problem. Although they did run the diagnostics for this issue and another question I had I was there 2 hours for what amounted to be just an oil change so I would have gone elsewhere. I want to make it clear my rep handling the call did his best but the initial info I received from the other 2 people caused confusion and wasted time for me

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? No

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? No

service Rating

Great dealership from which to buy a Chevy

by MichaelTingen on 12/02/2015

This dealership knows how to treat its customers. I got great service from the moment I got there till the moment I left. Glen the general manager does a great job. The guys in the service department took Great care of me. Everyone was very kind and accommodating to me while I was there.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

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