Beyer Subaru of Alexandria
Customer Reviews of Beyer Subaru of Alexandria
Review type:
Kind helpful salesman
by Yolanda on 01/31/2024
updated 09/25/2024
I went into shop, since I didn’t seem to be able to get my car fixed at the dealer where it was purchased, but since a repair what I really wanted, two of their wonderful salesman referred me to a place that could and did fix it.
They had… nothing to gain, since I wasn’t going to buy a new car if I could get my old one fixed. That didn’t stop them from being kind and helpful. They were super.
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The following reviews are more than two years old. They are not included in the overall rating.
71 reviews
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Fast and courteous.
by 2010subaru on 04/29/2017updated 09/25/2024Easy check-in , a comfortable waiting area and very efficient staff.Great In All Ways! Totally Worth It!
by sunny_days on 04/28/2017updated 09/25/2024I began my car search with Consumer Reports. That led me to (primarily) Honda and Subaru. After 20 years of owning Hondas getting another Honda was admittedly my strong preference, but Consumer Reports and other sites kept leading me to… Subaru. Over several interactions with various dealerships and after extensive online searching, I bought a car at Beyer Subaru. The reasons are simple: 1. It is the car I want (safe, reliable, durable, intuitive to use, my size) 2. Configured as I want (great optional packages and accessories), 3. Not insanely expensive (unlike luxury brands) and, also important, 4. Comes with helpful, relaxed sales and service assistance. Jeffrey was my sales person who never once tried to sell me anything but instead provided the information I requested in a gentle, no-pressure yet quickly-responsive and present manner. He was truly well informed, and in the few cases when he didnt know the answer he quickly found it out for me. Never once did he display any arrogance or greed, nor did any of the others on the Subaru team (how different from other car sales experiences). After quite a lot of consideration it was a close tie between Honda and Subaru. What finally decided it was the Subaru staff, their helpfulness, teamwork, flexibility, knowledge, cheerfulness, comfort level with my indecision and questions, and simplicity of the whole interaction. They even liked my dog and were happy with her in the sales and service area! Yes, I absolutely recommend Beyer Subaru, especially Jeffrey.Go to Sheehy if you want a Subaru
by JimEvns3 on 04/27/2017updated 09/25/2024Not getting the deal that i want is something that I can live with. Being blatantly lied to is something I cannot. I Strongly urge you to go to Sheehy if possible.Yeah Beyer's Subaru!
by gklimoski on 04/21/2017updated 09/25/2024I have been going to this dealership for almost 3 years and have never been disappointed. I am (1) a woman and (2) over 65. How nice to be treated like an educated human every time I go here. This hasn't been my experience with other… Subaru dealershipsBest car buying experience ever
by Hagglehater on 04/19/2017updated 09/25/2024I was dreading the car buying experience but Kam at Don Beyer had just the right approach. Respectful, not condescending. He was honest and totally forthcoming with all information including cost. No haggling necessary- he offered me a… great deal right away and I drove the car home after a couple of hours. Very nice!Subaru Purchase Experience with Beyer
by Krishnasob on 04/06/2017updated 09/25/2024I had a painless car purchase with Beyer. We had agreed on the price by phone and went to seeing the car and started the paperwork. The agent who worked with us had an excellent service attitude. He did not push us on anything, rather… provided responses to our all questions.Airbag replacement
by Noles67 on 04/06/2017updated 09/25/2024Everything went as expected plus some additional items fixed: Battery replaced and air filter replaced.Great Warranty Support
by Jackwrx1 on 04/04/2017updated 09/25/2024Craig Beran went out of his way to make this warranty repair happen. Very pleased with service.Take your mind off worry
by ArlDems on 03/29/2017updated 09/25/2024When my car needs servicing at Beyer Automotive, it is easy to make an online appointment. I indicated I'd stay there while work on as completed, rather than request a loaner car. The waiting room is quiet & comfortable. And the work was… completed & explained to me when promised. Thank you!Glad I purchased from Beyer Subaru
by SteveinDC on 03/27/2017updated 09/25/2024I had a great experience with my auto purchase at Beyer Subaru in Alexandria. I hadnt purchased a car in 20+ years and wanted a manual transmission Forester with some custom options so I built it on the website. After that, I ended up… working with 5 local dealers. Once I contacted Jeff at Beyer, the purchase fell into place. He was especially courteous and knowledgeable. Very straightforward no sales pressure or gimmicks. The positive experience continued with the walk through by Sam on financing and other options. He was friendly, patient and professional. Overall, I received an excellent price and great service from Beyer. I plan to return for the regular maintenance. I highly recommend this dealer.Brakes
by ALRubilar on 03/26/2017updated 09/25/2024Online appointment scheduling is a bit of a hassle. I'd pick my date and time, and then I'd get an email with a different date. I showed up on the date I needed. The accommodated my original time. People were fantastic and the wait was 2… 1/2 hours, which wasn't too long.Superb Service
by Knight_Owl1 on 03/16/2017updated 09/25/2024Kam is the best! Part of the VWsettlement case and was looking to get a new vehicle. Kam was there to help out, answer questions and never made me feel rushed. After going to several other dealers, I went back to Beyer Subaru because I felt… the best there and wanted to give them my business. And I'm glad I did! Their offer came in lower than anyone else I had been to. Friendly, considerate and helpful! Go to Beyer's Subaru and ask for Kam!Best car buying experience
by qnp2017 on 02/28/2017updated 09/25/2024Jeffrey Le made the whole experience so easy and seemless for me. He was the epitome of professionalism and always supper quick in responding to my questions, even in the evenings after work hours. Jeff represents "Service" in "Customer… Service"Listened to us, understood our requirements, and didn't try to 'upsell'.
by HappyRetirees on 02/21/2017updated 09/25/2024We have purchased our last five new vehicles from Beyer Subaru, and have used their Service Department for the past 20 years, and have always been very satisfied with the service we have received. Our current salesperson, Mr Jeffrey Le, was… courteous and attentive. He answered all our questions thoroughly and politely. He did not exert any pressure on us to purchase any options we did not want, nor did he try to suggest we should purchase a more expensive model than the one we had chosen. We received a fair price for our trade-in. We were very happy with all aspects of our experience and will not hesitate to return to Beyer Subaru the next time we are in the market for a new car.Attitude of Staff
by Bridgeplayer on 02/19/2017updated 09/25/2024Staff were very accommodating and receptive to my questions and limitations. Staff were very knowledgeable and helpful in making choices before purchasing my car. Look forward to working with this dealership and would recommend them… highly.2017 Subaru Outback Purchase
by Outback4me on 02/11/2017updated 09/25/2024I must acknowledge the sales consultant who sold me my 2017 Subaru Outback. His name is Herbert Coates. He was friendly, knowledgeable, and very efficient. He took his time and answered all of my questions. He made me feel like a valued… customer and is a credit to the Beyer name.BEYER SERVICE-SIMPLY THE BEST!
by MRNICHOLAS on 02/07/2017updated 09/25/2024I have purchased six Subaru's over the years from Don Beyer Subaru. Have always had a great sales rep but primarily buy my cars there primarily due to their OUTSTANDING Service Department. I have always received exceptional service from… Craig and team. The most customer orientated company I have ever dealt with. They set the standard for service that other companies should emulate!Excellent customer service and work
by RileyRW on 02/01/2017updated 09/25/2024Although I only had a routine service (oil changed, tires rotated, and alignment adjusted), I experienced excellent customer service and the work done appears to be top quality. I plan to use Beyers for future service.Outback 2017
by beerboy999 on 01/31/2017updated 09/25/2024Kam and Mo were awesome! I was weighing every option and asking a million questions and they handled it extremely well. Ultimately their service won my decision to buy from Don Beyer SubaruProfessional service
by Alizaitoun on 01/07/2017updated 09/25/2024I bought my Subaru at this dealership and have had several services on my vehicle performed here as well. I'm very satisfied with the value and quality. Zero buyer remorse. They have been pretty flexible with my work hours as well, which… I appreciate.Great service at Beyer Subaru
by Boblent1 on 11/30/2016updated 09/25/2024As always when we take our Subaru Outback to Beyer Subaru, they did an outstanding job. Everything about this dealership has been totally customer oriented since we bought our car there in 2012. I have owned Volvos, Infinitis, and… Lincolns, and Beyer Subaru could give lessons in true customer service to each of those dealerships.
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