Volkswagen Southtowne
Customer Reviews of Volkswagen Southtowne
New car
byon 10/12/2016
Went in to get out of current lease and get a new car. The sales staff and our salesman Mitch were all very friendly and did whatever they could to get us a good deal on the new car. Would definitely refer my friends and family to VW Southtowne. They have great customer service and great follow up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great expereince Jeremy was great help
byon 10/11/2016
Jeremy did a great job at helping me get out of my old lease which carried baggage from a former vehicle tradein, I had long gone over my miles. He was able to make all that go away and help me into a brand new lease. Very knowledgeable and worked for me to get me the best deal possible with my situation
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dishonest
byon 05/21/2016
Be very aware of this dealership and their deception.I spent many hours working on our "deal" with Trevor and Scott which became a huge waste of time and money! They promised all this discounts that never made it to the sales contract.After contacting them on the matter, no one can take responsibility of their lies and misleading information. They are horrible at returning phone calls and taking care of their customers, sadly we purchased a vehicle from them for a lot more then it's worth but of course at the time of the purchase nothing was mention to us. All they cared for was to push a sale. They work "numbers" to show you what you want to see while alterig reality and keeping all the extra charges in pure silent. I will never do business with this dishonest company again and I sure don't recomend anyone to step a foot in their doors. After asking if I can work out something with them they suggested a trade in 2 days after the purchase paying $13,000 less then what I had paid originally they're a complete RIPOFF stay away!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
buying a car
byon 04/05/2016
I purchased a VW Sportwagen at VW Southtowne approx one year ago. The car buying process was easy and quick with Mujo Kuburic, our salesman. He was great and easy to work with. Mujo followed up via email for the next couple weeks to make sure we were happy with the car. Even a year later I can still send him an email and he will respond within minutes. Mujo understands the value of a lifelong sale. I would recommend Southtown and especially Mujo to anyone looking to buy a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Really rewarding
byon 12/21/2015
Have to thank Mujo Kuburic to help me have the car I really wanted. I have been a customer of Sowthtowne VW for some years already, and always have only positive experience. The people that work there are knowledgeable and attentive. When I started looking for my new car, I spoke to Mujo even back in summer, and he was willing to answer all my questions and spare his time, although knowing that I was not ready to buy. I returned in November, and thanks to Mujo I am now an owner of the car that answers my requirements. Mujo is a very pleasant, and HONEST to deal with; he is not pushy and experience working with him was really rewarding.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful Experience
byon 12/18/2015
Just had a great time here at Volkswagen. I am going through a divorce right now and the staff here was wonderful and understanding. They helped me get out off a car that was way over priced and into a wonderful Jetta. Mujo was really friendly and warm. One of the best associates. I definitely will be coming back once I need a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jetta TDI buyback equals KBB Trade in not MSRP as dealer advertises
byon 11/14/2015
After purchasing a 2015 Jetta TDI SEL in May, my wife and I found ourselves with a vehicle worth 66% of MSRP. The average car depreciates approx. 11%, and 25% after the first year. This carMSRP was $29,825. Today, Nov. 14th, it's worth only $19,610 due to the diesel and VW as a whole. This dealer advertises that they will buy your car at MSRP, minus miles and damage. Yet, they will only offer KBB trade-in, which is $17,200. The manager insisted that no one would even trade it in, so I'm better off taking their offer. Yet, it completely disregards their advertising. I explained that though VW sold a defective car, they sold it to us. Understandably, I can see their hesitation. However, as a representative of VW Care team, they are also required to assist customers with direct VW complaints. This dealer did not offer and insisted they have nothing to do with our car any longer. Terrible service, and extremely manipulative with their offers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Beware
byon 09/25/2015
I have bought 3 cars from Southtowne in the last year, yes I should have learned the first time but I guarantee I have learned now. The first one the financing guy, Eric added a bunch of things to my contract that I did not know until of course it was too late, the second car of course because of being upside down, they had to roll everything over so again I was upside down. I just helped my daughter purchase one and again the finance people screwed us over. MJ the sales guys was really good to work with, when he leaves there I hope he lets me know...other wise I will never set foot in the place again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Worst possible car buying experience!
byon 08/01/2013
This was the worst possible car buying experience of my life. The experience started out the day before I bought the car when we met with the salesman. (Oops.. I should actually refer the the salesman as a Wal Mart greeter as they were only allowed to conduct medial tasks - this would have been nice to know 24 hours ago). The greeter was friendly and nice but brought in the big guns when it came time to discuss price. The apparent decision maker asked us what he needed to do to get us into the car before month end (this was actually the day before month end). We told him where the price needed to be and made it very clear that our price was an out the door, total price (Inclusive of all fees, costs, registration, tax, etc). "Sure, we can do that". He then wrote down the deal price on his card that he gave me. The next day I called him and asked him to confirm that the deal was firm and I don't hear back from him. Oh, he says he called back but didn't leave a message. As if I have esp and should have known that he called. Customer service lesson number one, a call returned without a message equals no call returned...Duh. After, a call to the greeter, we are told to come out, we have a deal. If I had known the greeter "isn't even allowed to sharpen the pencils" (as he later stated), I would have known not to venture out to the dealer and waste 5 hours of my time. But no, I arrive at the dealership at 5:15 and was greeted warmly by our greeter. After exchanging pleasantries we fill out a form that he asks us to sign that says we agree to close a deal today if certain terms are met. Seems odd doesn't it? Kind of makes you feel untrustworthy. Like after we negotiate the deal we are going to back out of it. Yea thats it, I came to the dealership to spend four hours of my valuable time, only to say gotcha and walk out....After waiting an hour I insist on talking to the decision maker. He doesn't come but the greeter brings in a hand written agreement that bears no resemblance to the "deal" we had already agreed to in principle. Before he can finish, I send the greeter back to star command (that one office where grown men shuffle paper around and whisper back and forth - likely figuring out their Tee times and occasionally laughing as they make reference to the poor suckers waiting for hours in the glass cubicles) to get the deal we already negotiated. Finally the decision maker arrives and informs us that he can't get the deal done that we agreed too. I guess I was duped. Turns out he only has greeter authority. The real decisions come from the guy in star command. At this point, I'm not sure this decision maker even exists. Maybe its a computer and ALL the warm bodies are just greeters. I inform him that I won't pay the revised price and assume we will have to buy elsewhere. "No, what will it take" I'm asked? I reiterate the deal for the third time and make sure he understands my price is out the door inclusive of all possible add ons. After a 20 minute visit to star command he returns with good news. We have a deal. My son is relieved, the haggling is over. "You wish" I tell him. Unfortunately, it is far from over. "That won't be the final price", I tell him. He has spent too much time at McDonalds and the Apple store where pricing is fixed and greeters can actually sell you something. It is now 7 o'clock, almost two hours after we first arrive. Now we wait, and wait and wait. Finally I tell our greeter that it is extremely irresponsible to keep us waiting for all this time. Is my time not valuable? If you wanted to close the deal by month end, shouldn't you have the resources on site to close the deal timely. As I get agitated, they send in the German to share his stories of the autobahn and diesel prices in Germany. I'm not even sure he was German, his accent was more like an american who had served a mission to germany and acquired a funky drawl. He was the 7th inning reliever, good for about 1 inning and able to get the dealership into the home stretch which they knew was going to take at least another hour. Finally at about 8:30, I insist we will have to leave if we don't get into the closing office in the next ten minutes. At this point we had met or been handed off to 5 people. Finally we are escorted to the office where we meet our sixth person. He types all the numbers into the computer and gives us the final price, which is about $1,000 over the final, three- times negotiated price. Oh yes, and just in time, as most of the decision makers in star command have now gone home and can't confirm that the price we negotiated did in fact include the items we were now being charged for separately. We are now handed off to person number 7. The negotiated price can't be right, we are losing money on this deal, is his response. Why does every dealer lose money on every deal and somehow they are driving the best car on the lot and living the good life (not the greeters, just those in star command). At this point my son is helping me with breathing lessons and making sure there are no sharp objects near by. Despite the prior decision makers notes on the deal sheet the say the fees and costs are all included, they tell me (person #7) that the deal can't work. More than 4 hours and 7 greeters later and I just now find out that the deal can't be done. (By the way, the woman next to me had been waiting for an hour longer than me). The complete lack of respect for a customer was not just limited to me. The joke, it appears, is on me! He beats me up for another $700 and we get the deal done as I cannot bear to think about starting over. This dealership does not value its customers and utilized questionable ethical tactics to mislead potential buyers. I can't imagine they will gain a single repeat customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
07 Manda 3
byon 07/27/2013
When I walked into VW I was greeted right away and Randy C got me test driving right away. It was an awesome experience one you do not usually expect from a car dealership I highly recommend them and Randy C.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Store!
byon 05/27/2013
The guys at Volkswagen Southtowne are great. I have purchased five cars from them in the last few years and Bo A and Matt O are terrific to work with. They go out of their way to accommodate me and make sure I get what I want. I will most definitely be back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 05/23/2013
Randy C and Cody were amazing. I felt well taken care of at the dealership. They gave me a great deal and worked with me to help me get the car I wanted at a payment that I could afford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Experience
byon 05/22/2013
My experience at Volkswagon SouthTowne was the best experience I have had in purchasing a vehicle. My salesman Randy understood my immediate needs and showed me several cars. After talking with him extensively, Randy sold me two cars, one for my daughter and one for myself. Randy was very courteous, relaxed, and did not rush me into making a snap decision. Randy showed me all the perks on each vehicle and programmed my cell phone. I will recommend Randy and his expertise to all my family, friends, and co-workers. Thank You Volkswagon SouthTowne!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
twice happy
byon 05/21/2013
I've purchased two cars from VW Southtowne and both times have had an awesome experience. My first was from James and the second from Bo. Even though I'd only been leasing my Golf for just over a year, they worked hard to get me into a new TDI Jetta and my payment went DOWN $3 a Month (same term). No games, just straight-forward and easy. I'd strongly recommend these guys as I don't like the hassle of car shopping and they made my purchase simple and straight-forward.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ongoing good experience
byon 04/12/2013
I bought a Touareg from Cody N at this dealership and have had a great experience with both him and the car. I love the fact that Cody is still in contact with me and helping with any questions I might have almost 2 years and 35,000 miles later! This dealership is also one of the most knowledgeable about the new electronics of the VW cars. I drive a lot and have been in other dealerships where they seemed to have no clue..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gives you the world, than takes it back.
byon 04/11/2013
I am someone with not perfect credit. i went into the shop understanding this. that being said, i was looking for a nice technology enabled car. they showed me a vehicle that i thought (and was later correct) i could not get. they bent over backwards saying there is no problem and i would be able to be financed. i received the car and drove it off the lot that day. the very next day. the called me and told me "well it looks like we are going to have to look into getting you something a "little" less money, meaning half the price. i am not happy with the way handle business and give you your hopes and dreams and than just pull you down. not a very healthy way to do business and i will not be going back to them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Morally compromised
byon 06/27/2011
I purchased a VW golf 2000 for my son on 6/17/11 for his 16th birthday. After high pressure, and my son liking the Golf we purchased it, cash. After only driving it home from the dealership it failed to start the following day, it was towed in, they replaced 2 electronic parts then made it sound like they did me a huge favor (they agreed to fix anything needed to pass emissions a car must start to have the emissions checked.) By the time I got the car home it was smoking and the clutch was out. The car operated for less than 1 hour. At time of purchase, I asked how the timing belt was, the manager said We just replaced the serpentine belt and the timing belt is right there if it had needed one they would have put it on guess what I talked to the mechanic it needs a new timing belt and they never looked at it. To help me out these nice guys were willing to give me a break on a new clutch for $1,300 if it needed a fly wheel they would only charge me around $2,000...wow so generous. They may be legally justified by a stupid piece of paper I signed but they are morally compromised. I own three volkswagens I will never go anywhere but Strongs again!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Good Overall Experiene
byon 10/26/2010
There were a number of dealers that I had called to decide who was the most willing to work with me not only on price but also, someone that I was comfortable talking to and felt like they were willing to get me any and all information I needed, when i got ahold of PT he was very knowledgable and very informed, he didn't try to push or rush my decision untill he had given me all the facts, He has since followed up numerous time to make sure that I'm satisfied, and everything would have been perfect untill i noticed a small dent on my new car. I was almost embarrased to call wondering if it was something that had happend in a parking lot, when i call him he immediatley set an appointment to get it repaired, something above and beyond that wasn't the average run of the mill response that you get from most dealers, thanks to him i will be doing future business with VW SOUTHTOWNE!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
never again...
byon 10/21/2010
They low-balled (by about 10K) me on my trade before I could find out what it's actual value parameter's were. They wouldn't work with anything other than MSRP. They made errors in their favor multiple times on the paperwork (which kept lowering my trade in value even then, by thousands). They (collectively) would not return phone calls inquiring about errors. High pressure tactics, with a lot of vocal volume and the only interests mentioned are what they are doing for themselves. They tie you up for hours just leaving you sit in sales cubicles or wandeing the place for each micro-descision on the sales process. I wish they could be charged for the time out of my life spent there... They now have my trade as hostage, and I just want the whole deal to go away....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Volkswagen Dealer!
byon 07/26/2010
We purchased a 2010 Jetta in March and a 2010 CC in May from Volkswagen South Towne. James Hollingshead helped us on both occasions. James is very knowledgeable and enthusiastic about Volkswagens. He is very friendly and helpful and has a genuine desire to help his customers. Both James and Luke were great to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Volkswagen SouthTowne
byon 11/03/2009
I had a wonderful experience at this dealership. Every person that I had to deal with was friendly and objective, not deceitful. The price I paid for the car was far below what it should have been worth, and they gave me a fair price for my trade-in. From the sales department to the finance department, everyone was easy to deal with and treated me like a VIP. I can't imagine going anywhere else for a new or used car. The bad reviews listed must have been with SouthTowne's old GM, but since the new management has been in place, this dealership is a real gem. I am going to recommend this place to everyone I know, and you too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
