Ken Garff Nissan Riverdale
Customer Reviews of Ken Garff Nissan Riverdale
Quick Oil Change
byon 06/21/2023
Ken Garff Nissan provided a good quick oil change and tire rotation, faster than I expected. Also brought car in to provide easy departure. They have improved their customer service.
- Recommend this dealer? Yes
What a joke
byon 08/24/2022
The service department is a joke. I went in for a simple oil change, tire rotation and to fix a recall. The part for the recall wasn’t in so we held off on that and continued with the oil change and tire rotation. Or so I thought. After 3 hours of waiting, I went to check to see if my truck was done. Turns out the mechanics didn’t read the paperwork all the way. They saw the part about the recall and decided to not do anything with my truck to “ wait for a level 2 technician” when I talked to the guy whom I originally set up my service with, he explained to me what happened, and assured my my truck would be done within the next 15 minutes. It wasn’t. It took almost another hour for me to get my truck back and all they did was the oil change. My paperwork said the “ recommended a tire rotation but was declined per my request”. Which is completely inaccurate. Now I get to take time out of a second day of mine to drive the dealership to have them complete my service properly. I pay good money for my vehicles and if I’m going to the dealership to have them serviced, I would like them to be done in a timely manner, be done properly, and to the extent at which I requested. My paperwork also states that they did a video showing the work and inspection they did which I did not receive. I’m guessing they didn’t do the video since I they barley serviced my vehicle. I called them at 5pm, an hour before they closed, hoping to get some information on my recent visit and when someone finally answered the phone I was given the line, “ we will call you back”. I never received my return phone call. I’m very frustrated with todays visit. I wasted nearly 4 hours of my day and my truck didn’t even get serviced properly. This is not the first terrible encounter I have had with this dealership. There is one guy with a longer bear who is very kind and helpful.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great service
byon 04/17/2022
Jeff and Team at Nissan Riverdale were very helpful with my Leaf. Friendly, responsive and good experience working with them. They performed a tire rotation, replaced my key fob battery, and identified, then repaired a nail/screw that was in a tire losing air. Also, provided me some good tire recommendations after assessment of my tires that could be maximized with their current tire promotion. No pressure, provided information, and I plan to be back to get new tires with them. Another gentleman also washed my car really nicely as well. Thanks! Michael
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kirk was awesome!
byon 08/06/2021
I had multiple appointments lined up. Kirk observed that the dealership could take care of my problems on one visit. I sincerely gathered he cared about me and was a genuine advocate for me and my car. Experiences like this are what continue to help me feel great about trusting this dealership with being the sole provider of service for my car!
- Recommend this dealer? Yes
Consistently competitive pricing w/ great service
byon 06/22/2021
I’ve been a happy customer since 2017. For this service, I just got an emissions test. It was $10 cheaper than the competitor next to my house. The service only took 30 minutes, and it included an inspection, car wash and vacuum, which exceeded my expectations. The employees are always friendly. I always shop around to make sure I’m not overpaying for service, and my dealership consistently has competitive prices. The most important reason that keeps me coming back for service is that this location doesn’t upsell or make me feel like I’m getting scammed. One time I brought my car in for service and the advisor actually told me that it wasn’t necessary and told me how I could fix the problem myself.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1996 Isuzu Rodeo 4x4
byon 02/26/2021
Wonderful dealership, friendly and curtious. The shop manager communicated my vehicle repairs to the mechanic and the work was completed in a timely manner. 10 stars, would Highly recommend.l.p.
- Recommend this dealer? Yes
Great and fast service
byon 12/27/2020
Love taking my car her for all my car service needs. They know me by face and always are friendly and fast.
- Recommend this dealer? Yes
Ken Garff Nissan Riverdale
byon 07/23/2020
Excellent service. My vehicle service was finished on time, with no surprises.
- Recommend this dealer? Yes
Appointments
byon 05/22/2020
This dealership is very good to work with. Very kind and gets the job done. However, Very disappointed they do not take appointments for an oil change. I don’t understand why this service cannot be scheduled. I would love to be able to schedule a quick in and out service. I have young kids, and it is so inconvenient to come in and wait for two hours for an oil change. Really like this place and will continue bringing my car in, but please make this change. Time is valuable to all of us :)
- Recommend this dealer? Yes
Oil change
byon 05/20/2020
Very professional didn't have a long wait as I thought..
- Recommend this dealer? Yes
Will not return to dealership
byon 03/15/2020
I really happy with the service advisor Nathan and the help on taking some money off my service but, I will say don't trust their service prices online! I was under the impression I'd be getting alot of work done for 116.00 as per their advertisement on their website for their Dealer maintenance package, even called their service department a couple days before to confirm the price because I felt it was too good to be true and was told that was correct, to walk in and have them tell me that it was not correct and they would not be honoring that price, so I paid 100.00 more for the more important services that were in that package, to have much less than what i was expecting to have done with my vehicle. It's a good thing I didn't just leave my car there and tell them the package I wanted and not verified again, I would have came back to a 600.00 or more bill! I'm livid with this experience and the fact they would not honor what their website said, that's beyond false advertisement but hey, They were glad I brought it to their attention. I will not be bringing my car back to the dealership for service.
- Recommend this dealer? No
Not sure
byon 01/11/2020
Oil change good. Customer service rep. Polite. They always try to upsale additional services. Pet peeve. The say the will wash and vacuum. They do wash but in two visits never vacuum. So how do I know they changed the oil. Or rotate tires. Hmmm
- Recommend this dealer? No
Great service!
byon 01/11/2020
My cars flywheel decided to commit suicide. I called the dealership I bought the car from, told me it be a couple days before they could get me in. I called Ken Garth Nissan in Riverdale, they recommended the tow truck company to use to get my car to them. They (Bill) kept me informed about status, cost, and when to expect everything completed. When I picked up my finished car, it was cleaned up, washed and Bill went through everything done and made sure I was satisfied before leaving.
- Recommend this dealer? Yes
The best service in the ogden area
byon 12/20/2019
I have been coming to Ken Garff Nissan in Riverdale for years for service. They are very professional and have reasonable prices for service. I highly recommend them.
- Recommend this dealer? Yes
Detail
byon 08/22/2017
Excellent job all around. Timely manner and staff were great. Especially the shuttle driver Ken.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
The worst
byon 08/21/2017
Very unhappy with my time here. I make an appointment, yet get bumped by walk-ins. That shouldn't be how the process works. You make an appointment, you go at your appointment. Get there and am told it'll take a 1.25 hours..... for a tire rotation and an oil change. Too long of a time for those services, but it's out of my hands. 2 hours later I'm told "they are just finishing, would you like us to do that car wash for you now?" No. I wanted out. Horrible customer service. Very dissatisfied with the service department. Only came here because I got the advantage care with the purchase at a different ken garff. Start treating your customers with respect. Not all customers are right, but no customer should be pushed off and made to wait, merely because they ask the questions about there service.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Awesome service
byon 07/19/2013
Everyone in the service department just bent over backwards to help us with our problems. Chad, Steve and Crystal are just awesome... each one of them listened to us and explained everything. They had to deal with a horrible situation and WOW... they were delightful to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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