Ken Garff Honda of Orem
Today 9:00 AM - 9:00 PM
Customer Reviews of Ken Garff Honda of Orem
Review type:
Write a review: Service
10 service reviews
Sort by:
TERRIBLE
by jantzandal on 11/03/2017We have had nothing but problems since purchasing our Honda Accord here. We were involved in an accident that destroyed the left side of the car. We took it to Honda to fix. Since the accident wasn't our fault, we did not have to pay the… deductible. The man asked if we would also like to have the front bumper and headlight fixed since we didn't have to pay the $500 deductible. This damage was from a different incident so we clarified SPECIFICALLY that we would not have to pay the deductible. He assured us that it would all be included together and nothing would be due. Well of course we go to pick up the car today and they say they processed them as two separate claims and we could not have the car until $500 was paid. Though the employee was at fault, there is absolutely nothing management would do about it. To top it off, the headlight is STILL out and there is a NEW scratch on the back bumper that was not there. (We have photos as proof of the day of the accident that there was no damage to the back). Get it together Honda. You're all about money and couldn't care less about customer service. DON'T BUY FROM HERE.Great service advisors
by 3littleducks on 08/25/2017Shari helped me with my car the other day and she is fabulous. I had my 3 small children with me and although we were there a long time she helped me feel like I was well taken care of. She explained things easily to me and had a good… knowledge of what was going on. The other advisors I have had there have been helpful as well. The kids room is great! Right next to adult lounge but still within view. Great snacks and drinks. My car was serviced well but my only complaint is when we went to get in the car, the battery was dead. I was given a "green" check meaning battery was in great condition. The mechanics had the jump start my car in order for me to leave and I had to return two days later to have my battery replaced. Should have been taken care of the first visit. However, second visit I wasn't charged labor so I left happy and running smooth.Fast and accommodating
by Heatherweb on 08/21/2017I went without an appointment, got a few very needed services (oil change, filters, brakes), and they rushed me through as fast as they could to meet my schedule. Their waiting area is very comfortable and their staff is fantastic.Great service!
by Mcrum92 on 08/19/2017I love taking our Honda Pilot to these guys. They always treat us right and I know that I can trust their advisement. The service manager Spencer is especially awesome and has taken really good care of us.Outstanding service
by CurtBramble on 08/16/2017The Service Department at Ken Garff Honda Orem always provides superior service with a professional attitude and smileQuick and professional
by Delaware on 08/15/2017Brought in my car for a standard mileage checkpoint maintenance run. Those got done along with a replacement switch for my radiator fan which I didn't notice needed changing. I appreciate that they kept an eye out for potential issues.Ken Garff Orem Sales Dept? Great. Ken Garff Orem Service? HORRIBLE.
by 50thvette on 04/23/2010Three years ago, my 2004 Honda Civic's battery indicator light came on, which usually means a bad battery, bad alternator, or both. I had just replaced my battery so I told the service staff it was probably the alternator. They completely… ignored me and told me it was the battery. After waiting for 90 frustrating minutes for them to replace my battery (something I could have done myself in 20 minutes), I paid the $100 for a "Genuine Honda Parts" battery. I got in my RUNNING car which they had DRIVEN and THE BATTERY LIGHT WAS STILL ON. I immediately returned to the service desk and mentioned this fact, at which point they said, "hmmm, it's probably the alternator." YA THINK? Three irritating hours and $400 later, I left the service dept with my original battery which I had made them put back in and a new alternator. Two weeks later, that alternator died too, forcing a return to this rotten service department. They remembered me and after performing their requisite checks of the battery again, reluctantly agreed to replace this second alternator. With nowhere to go for three hours, I asked for a loaner car. "We don't do that," they said. After much insistence, they finally agreed to let me take their beat-up Honda Oddity courtesy van. They replaced the alternator under warranty (the new alternator's); I left and I've never been back, nor will I. Do NOT go here if you want a good service experience. This experience boiled down to a very poor service manager, who was RUDE and UNHELPFUL at every turn. He and the rest of the service department erroneously and arrogantly assumes that their customers know NOTHING about cars. That is an unfortunate mistake on their part, since some of us (read: ME) are in love with our Hondas. My Civic just passed the 240k miles mark; it's running beautifully and (hopefully) has many more miles left...but not because of the Ken Garff Orem Service Dept. Take your Honda to [another dealership] instead.AWFUL! STEER CLEAR
by mindykotter on 09/15/2009I took an odyssey to be inspected by Ken Garff before I bought it. They charged me $110 dollars and said everything looked great. THE DAY I DROVE IT HOME, we had problems. Brakes need to be replaced, steering wheel pump needs replaced, and… total we are out two thousand dollars! Ken Garff service claims they couldn't have known (really?! Then what did I pay you for?), wouldn't even look at the vehicle without charging me AGAIN to even find out what was wrong even though I already paid them $110 dollars for nothing. They were complete [violative content deleted]! If this is the way they all do business, I would steer clear!Do Not Take Your Car To This Dealerm Or Buy Honda
by macpoetsgirl on 04/23/2009Took the vehicle in to replace an ignition switch that was recalled by Honda. They gave me back the vehicle with a disconnected alarm that operates my locks, panic button, alarm and kill switch. Now none of these 4 items work. They don't… want to reconnect it or pay a 3rd party to do it. They will not stand behind their work. They feel I should have the original installer be responsible and I disagree with that position. They broke it they should repair it. So I highly recommend that you do not use this service department. And personally after the way I have been mistreated I recommend you do not buy Honda. My vehicle has already had 2 factory recalls. Honda even stated that they have had many customers in my situation and that their legal department tells them they do not have to stand behind any extra repair their recall creates. And not even the General Manager wants to help you.Exceeded my expectations
by mario32 on 09/16/2013updated 07/04/2025I made a road trip from Texas to Washington state and on the way back i needed car service, it was 1500+ miles over due and was turned to this dealership. all of the people that work here were all very friendly and the service that I… received was to the up most highest expectations and then some. THey made sure my car would be in tip top shape to continue my trip back home, and it did get me home just fine because its a Honda! 4 days, 4500+ miles, 1 oil change. I would recommend this place to anyone! Thanks again guys!
About our dealership