Herb Easley Volkswagen
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Customer Reviews of Herb Easley Volkswagen
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The following reviews are more than two years old. They are not included in the overall rating.
1 service review
Horrible service department, manager is a nightmare.
by BDD211211 on 07/04/2017I brought my car here after it broke down during my move to the area. The insurance claim dragged on for a little under a year. During that time I was told by the customer service rep I would be able to store the vehicle at the dealership… until the claim had been resolved. That CS rep no longer worked at the facility at the nine month mark and the GM filed a maintenance lien against my vehicle because the CS rep never logged our conversations. Instead of communicating with the CS rep to verify my story the GM pressed the issue and charged me for the storage and maintenance that was never done to my vehicle. Now I'm out the storage fees, and my vehicle is in worse condition than when I brought it to them. The service department manager has informed me they no longer want my business and they don't care to elaborate.
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