Fred Haas Nissan
Customer Reviews of Fred Haas Nissan
Review type:
just did not seem serious
by Henry Mitchell on 01/17/2025They will not tell you over phone any numbers on the vehicle you want to purchase I came to see your salesman after receiving email "You are approved just come take delivery and drive home" when I got there ask home much I got down had told… him on phone 0 hes said payments were 1100-1200 month your payment cacculator shoes almost $700 trade in he said $22,000 leaving $5,000 I owe price of the Z is #38,495 + $5000 is $43,495 I ask how much to finance said add $10,000 he said $55.000 Tax,Title and stuff cost that much any way I will not be back can you explain how he sales at that price is that normal thank you Henry H. Mitchell 979-249-7051 Salesman Frank Amliess he said I need cosigner I don't want one if that the reason he should have told me up front have nice dayJonny Boy was great
by Martin on 11/02/2024updated 11/19/2024When you come in ask for Johnny he was nice and very helpful!Thank you for your kind words, Martin! We’re glad to hear you had a great experience with Johnny at Fred Haas Nissan. We appreciate your recommendation and look forward to seeing you again soon! Thank you for your business and congratulations on your purchase! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Cadillac
by John on 11/09/2024Great experience. Nice friendly. Will come for next car.Thank you for your wonderful review, John! We're thrilled to hear that you had a great experience at Fred Haas Nissan. Our team strives to provide friendly and helpful service, and we're excited to assist you with your next car purchase. We look forward to seeing you again soon! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
If it’s Fred Haas Nissan, It has to be Good!
by AP on 10/29/2024I had a great experience with Fred Haas Nissan, from start to finish. The sales pro Star Norris was attentive and respectful, and the process was seamless all the way up to the sales director Paul Sharp . The team was professional and made… sure everything went smoothly. Highly recommend! Didn’t get a spin for a free TV but I’ll get it next time.Thank you for your wonderful review! We're thrilled to hear about your great experience with Fred Haas Nissan and that Star and Paul provided you with attentive service. Your recommendation means a lot to us! Thank you for your business and congratulations on your purchase! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Great deal
by Vanessa Rendon on 10/19/2024updated 10/28/2024Best dealer, Mr Borjas treat us like family. He help us to get the best deal available.Thank you, Vanessa, for your kind words! We truly appreciate your positive feedback about Borjas and the family-like treatment you received at Fred Haas Nissan. We're thrilled to hear you got the best deal available. We look forward to welcoming you back for your next visit! Thank you for your business and congratulations on your purchase! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Go see John Boy
by John T on 10/17/2024Very helpful and answered all of our questions.Thank you for your kind words! We appreciate you choosing Fred Haas Nissan and are glad to hear that our team was able to assist you effectively. If you have any more questions or need assistance in the future, don't hesitate to reach out. We look forward to seeing you again! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Frank contacted me right away!!
by P Colocino on 10/16/2024Shopping for a Rogue and Frank at Fred Haas contacted me right away, was very attentive to what I was looking for and was very polite. Would recommend Frank at Fred Haas Nissan for sure!Thank you so much for your kind words! We're thrilled to hear that Frank provided you with attentive and polite service while you were shopping for a Rogue. Your recommendation means a lot to us at Fred Haas Nissan. We hope to see you again soon and assist you with any future needs! Thank you for your business and congratulations on your purchase! Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
Finance Dept Unprofessional and Manipulative
by Miguel F on 11/11/2022updated 11/16/2022TL;DR: 1st finance manager (David) didn't know what was going on prior to our meeting; payments were almost 50% more. 2nd finance manager (Jonathan), added a $5200 extended warranty and GAP insurance without our knowledge or consent. Dealer… add-ons are non-negotiable $4995. My wife and I went in to look at a Lincoln Navigator L Reserve. The salesperson that greeted us at the door, Kaylum, was an absolute pleasure to deal with. I cannot say enough good things about this gentleman. He truly went above and beyond to make us feel valued and understood. After going through our financial requirements and credit application with Kaylum Tuesday evening, we waited for the finance department to run our credit Wednesday morning. As such, we returned the next morning and sat in David's (finance manager) office to go over options. We didn't know the sale price, add-ons, etc he was working with, he simply presented the finance charge, monthly payment, and term. His numbers weren't close to our budget, likewise he started asking about our ideal monthly payment. Keep in mind, the previous evening, we went back and forth about what we'd like to pay each month. I was put off (having to repeat myself) after spending 1+ hour with sales the night before. He opened our folder and I was able to point out the document we were working on the previous night. It might be argued David couldn't possibly know what was discussed prior to his involvement but suffice to say, as a finance manager, it's his duty to be informed. I had to excuse myself due to work obligations. Later that evening, my wife and I returned and had an opportunity to speak with another finance manager, Jonathan. He presented a more attractive monthly payment and better term. It was still higher than what we discussed the previous day but it was manageable. I wasn't clear exactly what numbers he was running (base price, add-ons) so I asked for clarification. That's when he disclosed the price of the vehicle, extended 3rd party warranty, GAP insurance, TTL, etc. I was shocked, disappointed and insulted that a finance manager would automatically add an extended warranty without our approval or consent. I asked him to recalculate the numbers by taking off the warranty and he informed me the lender approved our deal based on the vehicle being covered under warranty. He also sweetened the warranty deal by adding free oil changes. After quite a bit of back-and-forth, discussing our modest trade-in, he offered an additional $500 to our trade if we would accept the warranty. As you can surmise, Jonathan went on about the benefits of a warranty, how I couldn't possibly fix things that go wrong with the vehicle, and so on. He also repeated something about one of his managers was a previous general sales manager (or something of the sort) and no matter what we add or remove, he's going to get the money (loosely paraphrased). Apart from the sale price of the vehicle, the extended warranty was $5200. Additionally, there's a non-negotiable $4995 dealer add-on that includes (to the best of my recollection) environmental protection, window tint repair, nitrogen-filled tires, LoJack installed (unclear if tracking is included). That's almost $10,200 not including GAP insurance cost (the price escapes me now). In David's office there's signage in both English and Spanish, advising the activities in his office are being recorded by video and audio. Jonathan's office didn't have the signage but there is a camera on a cabinet. Just in case a manager may choose to question my integrity, I highly encourage him/her to review the footage. The way the finance department treated us, insulting at best, is more than enough to never do business with Fred Haas Nissan. Furthermore, even if they were to try to make things right, it's only because I publicized their unscrupulous business practices on a public platform. UPDATE 11/11/2022 11:15 AM Finance manager Carlos called to see if there was anything they could do to salvage the sale. I had to keep repeating myself: I don't want to do business with them. I even said, "you didn't even offer an apology". He replied, "if you want me to apologize I will but that's not going to resolve anything." That put me over the top; manipulators will always turn things around and make it about you. I told him that. Then, 45 seconds after I made that statement, Carlos accused me of opposing his help.We acknowledge your review and are currently looking into the events you’ve detailed.
New Car Purchase - 2021 Nissan Murano Platinum
by 2021 Nissan Murano Platinum on 03/27/2021I recently purchased a new vehicle from Fred Haas Nissan in Tomball, TX. I bought a black 2021 Nissan Murano Platinum. Let me just first say the whole experience was "WOW"!!!. This is my second black Murano Platinum from Fred Haas that I… bought in 2014 and had all the service maintenance work done there as well. This time Nabeel Qureshi was the Internet Sales Consultant that responded immediately from my first inquiry on their Internet sales website. I can not say enough about Nabeel. He is a man of honor and integrity. He did everything I asked him to do (listened to me) in a timely manner, very professional and respectful down to earth kind of man. He followed up with courteous text messages, clear communication, phone calls to assure complete satisfaction during my purchasing experience. I am a single woman and they never made me feel uncomfortable and no playing games. The new car sales manager, Renee Gonzalez was amazing this time and in 2014 and worked with Nabeel and myself in getting the exact car I wanted with no issues, pricing was exactly as negotiated (no last-minute surprises) to meet all of my needs to make the deal a pleasant experience. If you are looking to buy a vehicle in the near future, please pay a visit to Fred Haas Nissan dealership and work with Nabeel Qureshi, you will definitely be glad you did. Thank you Fred Haas and Nabeel!! Alyssa DeVillierBought new Frontier - NO SUPPORT from dealership after sale
by Jackie Adams on 12/31/2019Bought a new 2019 Frontier from this dealer. The sales experience was not bad. However, I test drove the truck on the bad roads around the dealership and experienced a very rough ride. After the sale, I drove more on different roads and… discovered the problem is the truck. I took it to their service group and their method of troubleshooting a bad ride is to compare it to another one on their lot. This means no real troubleshooting!!! Jim Blackburn wrote the service report that said all 4 things I complained about were normal. Nissan Corporate could do nothing as their "experts" are the service people. Now I am trying to figure out the rough ride problem without their help. Don't buy a Nissan Frontier from Fred Haas Nissan and expect good service!!!Great buying experience.
by bradwilso on 10/09/2018I was looking for a clean economical car for my son on a pretty tight budget. Omer Sharif understood what I was looking for and helped me find a really clean, low miles Altima that we love. He worked to get the right price on my trade-in.… I am very satisfied with all of the help everyone gave. I plan on shopping here again, soon.On behalf us all of us at Fred Haas Nissan I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Omer. We will be sharing your feedback among our team. John Hays IGeneral Manager | johnhays@fredhaasnissan.com | 281-516-6700
Awesome Salesperson
by Caramel504 on 07/13/2018I had the best experience with my salesman Jessie Norris. Jessie worked tirelessly to get me a great deal. I live in Louisiana and he kept constant communication. He also picked me up from the airport. He gave me great tips on vehicle care.… My car buying experience was great.Thank you so much for 5-star review! We will make sure that Jessie gets your wonderful comments. John Hays IGeneral Manager | johnhays@fredhaasnissan.com | 281-516-6700
Great Car Shopping Experience
by NoeC5732 on 05/08/2018My husband was searching online for his dream truck and came across one that was available here. Mark Proctor contacted him right away and my husband got his dream truck the next day! Mark was friendly, easy to talk to, and no pressure… when answering all our questions. He even went the extra mile when we had to wait a little and played cartoons on his phone for my 2y/o. Well definitely be coming back to him next time!Noe, your 5-star review means no much to us! We are so glad that our sales representative was able to go above and beyond your expectations. Please let us know if there is anything else we can do for you. John Hays IGeneral Manager | johnhays@fredhaasnissan.com | 281-516-6700
Proud Nissan owner
by Nissanroxks on 04/27/2018My salesman Mark Proctor went above and beyond for me yesterday. He made sure that I got the exact vehicle that I wanted and came in on his day off to help me. I will recommend him and Fred haas Nissan to every one I know. The best thing… about him is that he is not the pushy sales person that everyone fears when they go buy a new vehicle.We strive for 100% satisfaction, and it is great to see you had such a positive experience here at Fred Haas Nissan. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! John Hays IGeneral Manager | johnhays@fredhaasnissan.com | 281-516-6700
Recommend Fred Hass Nissan
by Shim_MS on 04/21/2018Highly recommend this place and sales person, Erick Doerr. I found a nice deal with a car and He helped me to get this car. After the test driving, the buying process was smooth. Erick also helped a lot for checking the car status, and… getting service of my vehicle.Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We will pass along your wonderful review to Erick Doerr. We hope to work with you once again in the future. John Hays IGeneral Manager | johnhays@fredhaasnissan.com | 281-516-6700
Great Car Buying Experience
by Countrygirl on 04/05/2017Highly recommend Fred Haas dealership and my salesman, Drew Perry. I was dreading having a deal on a new car and I can say I was pleasantly pleased with the process. Drew had the vehicle pulled up fron, drove it and a short amount of time… had the deal done. "No hassels, no surprises! It is worth your time to deal with Drew and get the car you want. Thanks again, I will recommend driving to Tomball.Wow! Thank you so much for this amazing 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. John Hays IGeneral Manager | johnhays@fredhaasnissan.com | 281-516-6700
Awesome Experience
by Wilford on 12/24/2016Our car buying experience at Fred Haas dealership in Tomball, Tx was awesome from beginning to end. My wife and I can say without any doubt Mr. Daryl Williams was by far the most pleasant, professional person we have ever worked with in… purchasing a new vehicle. We have purchased many new vehicles for myself, wife, and daughter over the past 30 years. This gentleman went out of his way to make sure everything went well through the whole process. Truly a blessing I am sure to have someone like this in this organization. In addition this process began via a request for a vehicle on Fred Haas website. This began with Ms Stephanie Martinez who responded to my email, called me and set appointment. She also provided me with ALL l the information I requested up front before the appointment. Unlike the other two dealerships I visited, Stephanie had exactly what I requested waiting on me. The other dealerships had add-ons for a surprise when I showed up. Fred Haas gave m daughter what she wanted without any additions. I would highly recommend these 2 individuals if you are purchasing a Nissan and make sure you shop Fred Haas in Tomball. You will not be disappointed. WilfordBest ever experience
by ZLady2013 on 12/13/2016My experience with Fred Haas was the best ever. Rita a Smith was friendly, professional and knowledgeable. I am a no nonsense person and Rita was a perfect fit for me. The finance up, Ivan was knowledgeable about the products offered by… Nissan and was not pushy about selling me something I did not want. Other dealerships should pattern after Fred Haas.Very Please with Internet Sales
by GWRIcarbuyer on 06/26/2016Henry Sharp, one of the internet salesmen, was very easy to work with. He was not overbearing and always stayed on top of my emails. We were able to work to an agreeable price via email so as not to waste any of my time at a dealership.… I shopped thru TruCar. Fred Haas didn't have the vehicle in stock but were willing to do a trade with another dealership and still honor the TruCar pricing. I would recommend Henry as well as Fred Haas. I felt the price we worked to was very fair for both sides. I am very pleased.Excellent Experience
by Chrisanthony on 12/07/2015updated 12/16/2015The Salesman James was professional and he worked diligently to get me in a vehicle. Everyone that I interacted with was professional and ensured that I was a satisfied customer. The Sales Manager Juan and Salesman James found a car that… fit my needs and that was best for the sell to be finalized. I will be recommending others to purchase from Fred Haas Nissan and James Jones.Glad I bought my second car here.
by David00001 on 11/05/2015updated 11/16/2015People working in Fred Haas Nissan are nice and found what I looked for. Sales and Finances did a great job to help me in my purchase.David, we appreciate you taking time to leave us a great review! We are pleased to hear our team did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! John Hays | General Manager | johnhays@fredhaasnissan.com
David, we appreciate you taking time to leave us a great review! We are pleased to hear our team did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! John Hays | General Manager | johnhays@fredhaasnissan.com
Thank you for sharing your experience with us, Henry. I understand your frustration regarding the information you received about the financing and payments for the vehicle. It's important to us that our customers fully understand the details of their purchases. We appreciate your feedback and would like to encourage you to reach out to me directly so we can clarify any information and answer your questions. Your satisfaction is crucial, and we aim to provide transparent communication. Sincerely, John Hays | General Manager | johnhays@fredhaasnissan.com | 281-516-6700
by Fred Haas Nissan on 01/17/2025