Customer Reviews of Round Rock Nissan
Review type:
Renee was great!
Great Service with a Concern
by Mr_Texas on 06/05/2019We took our 2015 Nissan Quest in for regular service and an issue with a thud when it shifts. Thinking it was a transmission issue we left the vehicle for them to evaluate. Come to find out, we had two motor mounts that were bad which was… surprising to the service advisor and to Nissan. The van has 65,000 miles so fortunately we had the extended warranty. We paid our $100 deductible, but without the extended warranty we would've paid out a couple of thousand dollars.Hi Mr. Texas! I was sorry to hear about your motor mount concern you were having with your Quest. I am glad that we were able to accurately diagnose it and administer the repair under warranty to your satisfaction. We appreciate your business and look forward to earning those extra 2 stars on your next visit. If I can be assistance, please don’t hesitate to reach out to me directly at 512-825-9582 or tming@roundrocknissan.com. Most Sincerely, Brandon Ming – General Manager.
Customer service
by TEverhart11 on 06/05/2019I am a 3rd time return customer and have had a great experience with sales staff, financing and service. Overall I have returned for service and quality of the cars.Thank you for your repeat business! That means a LOT to us!
Great service!
by Amorales85 on 06/04/2019I'll keep it short and sweet. Ali in the commercial truck division and the rest of the staff were friendly, informative, and willing to work with my tight schedule. Went in the late morning and by the afternoon I left with my new NV 2500.… Thanks!We thank you for your business and we hope you love your NV2500 for years to come!
Great Service
by DanGtnTX on 06/04/2019From sales to finance, the service here at this dealership has been head and shoulders above my experience at a different one from across the street. I can only say is that they've earned a life long customer.Thank you so much for your kind words, Dan! We are glad to hear we won you over!
Great experience
by islstl9 on 06/03/2019They worked with me on my trade in and gave me an excellent deal including the extended warranty. I'm so happy with my purchase.Thank you for letting us earn your business, we really appreciate your review!
Satisfactory
by Mary6983 on 06/03/2019I would like to say first off thank you so much to the sales person(Joann), her sales manager, and finance pers as will. They worked really hard to get me in my new car and get it around my price range. I know it took away but it was really… worth the wait. Again, thank you so much for all the personnel that helped me!Hello Mary, Thank you for your kind words for Joann and our staff!
The best car buying experience I've had
by Garzilla555 on 06/01/2019I can't say enough how awesome the staff here is. I live 6 hrs from this location and my sales woman (Rene Winot) helped me with everything I needed before I even gassed up to leave home. All my questions and concerns regarding the vehicle,… financing, or anything were answered. I knew that driving up there I'd be driving the vehicle back down. The rest of the staff was also extremely friendly and professional. Everyone from the managers to the mechanics, just so welcoming and helpful. I will absolutely look to this dealership in the future for any other car purchases.We are thrilled to hear we could earn your business from so far away! Thank you for reviewing Rene and our store, we appreciate it!
2017 Ford Explorer
by Ehiggins on 05/31/2019I was not very happy about the time it took to get thru financing. I emailed the pre approval from Chase early in the morning. The salesperson requested a copy of my ID and insurance card about lunchtime. I also let her know about what time… I would be there. I met with her a little early and we knocked out some paperwork. I kept getting updates that it was going thru financing only to find out an hour later the financing guy just got the paperwork.Hi Eamon, I was sorry to hear about the wait time to complete your paperwork during your visit. Your feedback lets me know we’re working in the right direction, as we have something in development that would have made your experience a definite “5 star.” Hearing more about your visit will help me with this venture, so please reach out to me at 512-825-9582 or email me at tming@roundrocknissan.com when convenient. Most respectfully, Brandon Ming – General Manager.
Great experience!
by Soraye24 on 05/30/2019I had a great experience with Ricky Walker! He was very knowledgeable and helpful!Thank you for your kind words for our staff, we appreciate it!
New car purchase
by Newcargirl on 05/29/2019Experience was good. Wish there was a little less condescending attitude from the managers. Said I didn't want to play the game... ended up playing the game for over an hour. Was told they couldn't help us, we left and then got a call that… they could help us. Why???Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Great Customer Service!
by Shivanihira on 05/28/2019Keeps the customer happy! Willing to go above and beyond! Already recommended to family!Thank you for your kind words for our staff, we appreciate it!
Service
by NVaughns on 05/28/2019I recently had my new Rogue serviced at Round a Rock Nissan, and it was a fantastic experience. For cheaper than it would've cost on the outside I got a full synthetic oil change, tire rotation, inspection, fluids topped off, and an… external car wash. They were ready and waiting for me upon arrival, and my service took exactly 1 hour, which is what I was quoted on the phone. Overall, I can't imagine anything they could've done better.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Best car buying experience!
by Beccacrhea on 05/28/2019This was my first time buying a car on my own so I was nervous and had TONS of questions. Everyone was so helpful and willing to work with me. They went an extra mile for me in every aspect and made it so easy and stress free!Thank you for the kind words! We are thrilled that you had such a great car buying experience here with us! We thank you for your business and look forward to your next visit!
Top notch service
by WattsFamily on 05/24/2019Sean offered my family and I top notch service. He checked on us during our time at Nissan and gave us information to contact him Incase we had any issues. If I had time I would have talked to Sean's manager to inform him of how pleased we… were with his service. This was my first visit to this Nissan location, but it won't be my last.Thank you for the kind words about Sean! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Satisfaction Guaranteed
by Clmaselli on 05/18/2019While having our Nissan Altima serviced, our service advisor Landon was very courteous and knowledgeable on services that needed to be done. He was able to answer questions and helped to understand the process.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
2019 Murano SL
by Ready2ride on 05/16/2019Had several models in all trims but did not have the color we wanted. Henry found our car and had it onthe lot in less than 24 hours. Sales staff was veey informative and willing to deal.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Excellent customer service
by Cyndilade on 05/12/2019Had an excellent experience at Round Rock Nissan. Christopher in the service department was kind, efficient, and pleasant to work with.Thank you for your kind words for our staff, we appreciate it!
Easy!
by Steven on 05/02/2019updated 05/09/2019This was by far the easiest car buying experience I have ever had. Most of the time was consumed by me finding the proper information. If I had all my ducks in a row it would have been great and less then two hours. When my wife is ready… for her new car this is where we will go.Thank you Steven for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Excellent Service work
by KarelG on 05/07/2019Dealership did exceptional warranty work on my vehicle in good time. They listened to my every complaint and addressed each one efficiently. Needed a new transmission and other warranty work.Thank you Karel for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great service!
by Crobinson on 05/06/2019Sean provides great service when I brought my truck in for a diagnostics review. He was able to find the issue and give me many options of service in a very timely manner. I will definitely be going back for any further issues!Thank you Crobinson for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Routine Maintenance
by Madwomen2019 on 05/04/2019I had an appointment for an oil change; No one acknowledges me for about 10mins finally I am asked do I have an appointment, then I'm asked what do I need..oil change I would like the special. 1.5 hrs goes by nobody comes and talks to me… about my car, I see my car pull up wait about 10 minutes for someone to explain my cars checkup...nothing go to pay for my car it's twice as much as what I was expected to pay..they assumed I wanted the higher price oil change without asking..Hi, I am very sorry to hear about your experience with your oil change. The wait time should not have been that long and there should have been no surprises when you went to check out. That is not our standard. I was unable to locate your records with the information provided, but I would really like the opportunity to visit with you to learn more. Please contact me at your earliest convenience at 512-825-9582 or tming@roundrocknissan.com. I look forward to repairing the relationship. Appreciatively, Brandon Ming – General Manager.
Nissan Rogue
Nissan Kicks
Nissan Sentra
Nissan Frontier
Round Rock Nissan invites you to visit our car and truck dealership near Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Nissan cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Nissan dealers.
ESPAÑOL
Round Rock Nissan le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Austin, TX. Visítanos hoy para carros Nissan y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Nissan en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Renee provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 05/17/2024