Round Rock Toyota
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Customer Reviews of Round Rock Toyota
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Not Good For Long Term Repeat Customers
by JimE on 10/17/2024This was my go-to dealership for 6 years. I bought cars here, serviced my vehicles exclusively here, referred new Texans here for sales and service. I recently wanted to replace my 2019 Toyota Rav4 purchased here. We also have another… Penske dealership vehicle we wanted to replace at RR Toyota but wanted to see how they would treat us. I wanted to buy a new Toyota Crown Insignia listing at $53+. I went to MY dealership anticipating a couple of hundred dollar discount as a 6 year customer who has referred others. No discount. No acknowledgement that I was a valued long-term customer. THey would later claim there was a miscommunication even though I sent their deal back to sales management 3 times reminding them I was along-term customer. Ultimately, I pulled my deposit for the car and wrote to management. BTW, I checked with other area Toyota dealers not tied to Roger Penske. They were willing to offer discounts and answer questions even though I was never their customer. Imagine. A side note here, if you live in any area where Gulf States Toyota supplies cars to regional dealerships in Texas and elsewhere, cars are loaded with questionable options you would not normally buy. In my case, Gulf States added $4100 worth of questionable options. Things like illuminated door sills, paint protection, etal. To add insult to injury, RR Toyota put the pressure on during the sales negotiations. They wanted me to buy another $3000 of useless options that "they really wanted me to have". A grand total of $7100 of questionable options on a $50k car. Imagine. Imagine especially if you are a long-term customer? Round Rock did come back days later, after I pulled the deposit and moved on, with a very stupid deal that made no business sense claiming there was a "miscommunication". There was no miscommunication - I was there, they were there. The deal was clear and on paper. I've heard the "miscommunication" excuse before I don't deserve it as a long-term customer. Neither do new customers deserve "miscommunications". After 6 years, I can say that their service department with but 1 manager is far more focused on long-term customers vs their sales department with a multitude of managers and assistant managers who collectively seem to not know who their customer base might be. After the fact offers and dumb statements like "miscommunication" is lazy talk in my view. Its disingenuous, self-serving and breaks trust especially with long-term customers. What is my perspective with this dealer and my sales negotiation experience? This is not my first rodeo. I've purchased 65 new cars, trucks and SUVs over the years so I have the perspective of many dealership, many a sales pitch, many sales negotiations. I do my homework before showing up. This one just wasn't right. It felt bad especially considering what other dealers offered to do for the identical car. In their service department they treat customer like valued people. Not so in the sales department. My strong advise here is there are many other Toyota dealers in the Round Rock and Austin area. Avoid RR Toyota until local management and Penske takes an interest in retaining long-term customers vs making a quick buck today. In my view this will require a major change in leadership.
The following reviews are more than two years old. They are not included in the overall rating.
11 reviews
[non-permissible content removed]!! Stay away from this dealership!
by prattden on 06/03/2015I have two cars. Had the oil changed, lube, air filter replaced, etc., on my Prius. Received a notice from dealer that the car was due for servicing. Had been flying back and forth between two states for work, and quite forgot that I had… had my Prius serviced just two thousand miles ago. Took it in for service ...they said it would take two hours. Twenty minutes later, the car was ready. I thought that was odd. Changing the oil, the air filter, rotating the tires, inspection, etc., all in 20 minutes? So when I got home I checked my service records and discovered I had had an oil change, air filter change, etc., just 2,000 miles ago. So, I know the dealership didn't do anything at all to my car. They checked their records saw that I didn't need servicing, and let the car sit for twenty minutes, then gave it back to me with the bill. Wrote to Honda Corporate and the dealership was forced to give me a refund ...but you see how they do business. [non-permissible content removed]!!!Need a new business model
by jaganii on 02/04/2010Short but sweet. They are the closest dealership to where we live. But they are so far behind the times when it comes to sales and customer service. Only dealership I know that tacks on $1200 dollars worth of useless add-ons to every… vehicle they sell, some of the items are just a rehash of the same stuff Gulf States puts on. Vehicle sealant, etc... . And their price negotiations go something like "MSRP plus add-ons, take it or leave it". People should expect more in this day and age, with all of the information at a consumers fingertips. But I guess there are enough people willing to put up with it because they are still in business.Total Waste of Time
by paulfromaustin on 10/30/2009I tried to buy a 2010 Prius from these [violative content deleted] with no success. They had little inventory, and were not willing to trade with other dealers, so I ordered one the way I wanted and started to wait. After 3 weeks the car… was due in another week so I called to have the dealer prep the car with user options that *MUST* be set *BY* the dealer using special service equipment. These are options spelled out explicitly in the user's manual which states the dealer *MUST* set these they way you want. RR Toyota refused after initially saying doing so was illegal, then saying Toyota forbids it, then saying (since neither of the first two excuses were true) they just did not want to do it. When I said that was a deal breaker, they laughed and said they would have no problem selling the car I ordered to someone else and told me to get lost. They made me come down in person to request a refund of my deposit instead of doing that over the phone and then made me wait around for a couple of hours before they returned it. Fortunately I then when to [another dealership] who got me the car I wanted in one week and gladly set the options. [The other dealership] said setting the options is a common procedure they do all the time. Other Toyota dealers said the same. RR Toyota seems to be the only dealership with the unwillingness to do their job. RR Toyota demonstrated employee incompetence, lies from management, and a complete inability to perform their most basic function: selling cars.Run! Don't walk to another dealer!!
by joder on 07/10/2009I first contacted Toyota and brought my vehicle in to be looked at for hail damage in May. I was told then that my Rav4 would be repaired the second week in August. I was told I may get a call before then if they could fit me in before… then. I got a call at the end of June and it sounded like I could get in earlier. With the 4th of July holiday I did not get back to Toyota until the following Monday. Now I've been moved from August to September. The only reason we were given is that "Gee, Toyota didn't call both our numbers so they didn't reach someone". NO indication was given in the message that this would delay my vehicle repairs by 1 month. So, now my belief is that Toyota dealers are [violative content deleted]. The second week in August was when I was promised(in MAY) my slot. This is my first Toyota, I've owned it for less than a year and I am VERY unhappy with the dealer's service. Which makes me VERY unhappy with my Toyota. Our experience with this dealer is deception and lies.Warning: Sales does not disclose all information when making a sale.
by rhaileycons on 04/29/2009The window sticker uses the word "capability" 2 times in the same sentence explaining the radio extras. This first time was "cd player with MP3/WMA playback capability" and the second was "satelite radio capability". The sales person did… not explain that the word "capability" had 2 different meanings. This first did not require any additional/external equipment but the second did. All I had to do was put a disc in the cd player that had wma files burned to it, no additional equipment needed to hear the music. Bu to hear xm radio, it required a $440 satelite receiver. My sales person did not disclose this with me. I read it and took it for what was written in black and white. After buying the car and trying to get the satellite working(get XM account) it did not work. When I confronted them on this issue, I was put of to Dan Beasley, supposedly the manager, and after not answering any questions nor showing me the satelite radio capability in my vehicle he kept saying "Good day sir!". This was my first and now my LAST Toyota purchase. Also, my sales person boasted that their service department is open until 7pm, BUT didn't tell me their technicians leave at 5pm, so they have an open service department with no technicians from 5pm to 7pm.Tried to pull a bait and switch.
by smithj on 12/31/2008I must say I liked the sales guy we talked to. Ex-military, unassuming & laid back, but maybe a little too good at his job. I informed him I was using Edmunds and he came up with a long list of bogus reasons why Edmunds isn't accurate for… Toyotas. That was his way of explaining why he was $2000 over the suggested offer price from Edmunds. Unfortunately, there weren't many '08 Tundras left, so maybe that had something to do with his decision to name a price for a specific blue truck, then while we waited in his office for 10-15 minutes, to go a get a different blue one with about 5K worth of bells and whistles, all the while pretending not to realize it was the wrong truck. When he did acknowledge the mistake, he claimed the price difference was only $1200. Also, I found a windshield sticker in the console that said 20% off MSRP before Rebates. That would have put it right about at the correct offer price. He said that was from another dealership and wasn't in effect at theirs. Basically, he got everyone worked up that this one was in our price range. So, we went back to his office to talk about a deal. Of course, he acted very surprised back in his office when, low and behold, he couldn't possibly take less than an additional $4000 over the price we were working from. I chose not to make a stink since my wife and kids were there, but needless to say, we left and won't be back. Just for grins though, I pulled up the pricing on that truck from Edmunds and I found he was at least $4000 high. On another note, we made an offer to another dealer that night and got back a very reasonable counter offer. Bought the truck the next day. Thanks Edmunds!Very Happy
by fred189 on 04/15/2014updated 08/03/2025We have been shopping for a new car for a few months now, mostly doing our research online and decided on a Toyota Camry LE. We visited a couple local dealers and one out of town. Our experience was mostly just okay. But our sales man Mark… at Round Rock Toyota was excellent. He was very knowledgeable and took the time to find the right Camry for us. My wife had to leave early to go get the kids but Mark was kind enough to stay and finish up the process quickly so I could get home to make practice. Thank you Mark and Round Rock Toyota for making this a smooth and nice experience.Very happy!
by katd529 on 09/26/2012updated 08/03/2025I want to say from the time that I arrived within 10 min. 4 or 5 sales people had asked if I needed any thing or did I have any questions. We test drove a couple veh.'s and the young man that was our sales rep. would explain every thing and… ask if we needed to ask any questions. (His name is Brian.) We went to Roundrock toyota on Sat. on Sunday I sent Brian a text message with a question and he text me back even though the dealership was closed. We ended up going back on Monday to puchase our new Prius V waggon. He was very attentive and the best saleman I've dealt with. I've purchased several cars over the last 30 years. This is my 1st Toyota. It was a very good experience.Round Rock Auto Group= Over Priced
by swami4525 on 06/30/2012updated 08/03/2025I have bought 4 new cars in the last 4 years and Round Rock Auto group has consistently been at least 1,000-2,000 over priced compared to other dealers in the Austin/Round Rock area. Their service and warranty department is excellent but… unless you want to throw away money don't buy a car new from Round Rock Auto group. I have even given them numerous opportunities to match other dealers prices and they have said no and allowed me to take my business else where.Keep driving by
by civictoprius on 02/27/2011updated 08/03/2025Having commuting by this dealership for 10 years, it has an easy on and easy off access to the freeway (I-35N), and have gone there several times as new year Tundra, Tacoma, and Prius models come out. Always the same result: No response to… email/online site; No phone calls returned from salespersons; trade-ins are given no value and rated below wholesale with a questionaire you must fill out; keys are taken and not given back until hours of getting the run-around from "white-shirts." It literally felt like I was going to have to go up on the roof and get my keys. There is one salesperson that is supposed to be retired military in the back you might run into, that claims to want to help military customers, but he did not treat me well as a military member as I wanted to buy a Prius they had on the showroom, they were selling as CPO (with 4000 miles), priced higher then a new car, they used as a loaner. Just did not seem like they wanted to sell a car, especially the pre-owned lot, waiting for hours after making appointments and the salesman not showing up. One salesperson had claimed to have known my supervisor and wife (ex-family friend) and I sat through about 45 minutes of bashing him, before I left the dealership never to return.Stay away
by qf3 on 08/23/2013updated 08/03/2025I wish I could give them zero stars. They held my car hostage after appraising it for trade in, keeping me there more than an hour longer that I wanted to stay. After many hours of negotiation, their best offer was still $2,000 more than… Edmunds said I should pay, even after I told them I had researched the car thoroughly and knew what to expect. They gave me the runaround with 5 different sales people pretending to be "sales managers" when some of them obviously couldn't even manage themselves. The following day I got a phone call from yet another "sales manager" (who can say, it could have been one of the same) who asked what they could do to win my business. I told him he could knock a few thousand off the price and he laughed. He didn't make another offer or even restate the existing offer. He didn't even try. I got a great deal in South Austin with no hassle. See my review of Auto Nation.
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