Rockwall Kia
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Customer Reviews of Rockwall Kia
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Dealer doesn't sell cars
by Jason M on 05/04/2024*** Avoid *** Buying daughters first car but ruined. Tried to book test drive w Beverly online, no reply. Drove 45 mins to dealer and no parking. Zac met us at door asked what we needed and told him buying car w/ cash. Explained long drive… and first car for dtr (2021 Kia Soul). Zac disappears for 10 mins then says trying to find keys and leaves and NEVER comes back. We leave w/ no attempt to stop us from hom or sales mgr. A dealer that doesn't want to sell a car. Shady
The following reviews are more than two years old. They are not included in the overall rating.
1 sales review
Price Gouging
by adugslife on 01/09/2023You can tell a lot about a business by how they operate during difficult times and from all the dealerships I have spoken too, Southwest Kia of Rockwall, was by far, one of the greediest of them all. Having been in this post-pandemic, chip… shortage, car-buying experience for a while now, I have spent endless hours looking at dealerships, cars, sticker prices, markups, dealer add-ons, etc. Usually I have a found that a dealership will post their markup and dealer add-ons on their website, add it to the sticker price, or note it in the dealer options on the Kia website or their own website, basically not hide the fact they are going to overcharge you simply because they were the lucky dealership to get a hot car. Not this dealership. I knew I found a hot car and that I got very lucky finding it so I looked at their website several times, looked at the Sticker Price several times, read dealer notes, called and spoke to a sales person and knew I needed to move on it quickly so I left work early. I drove 1.5 hours to this dealership ready to purchase the vehicle. When I get there, the salesperson informs me the sales manager is going to add a markup to the sales price. Huh, so the sticker price isn’t correct now? The price on the website isn’t correct? Thinking I might be in for a small markup, the salesperson comes back with a $10,000 markup added to MSRP. Says this is a hot car and other dealerships are doing it or adding options ... as if that justifies it. At least with options you actually get something. I guess I moved too fast, showed too much interest in the vehicle, but a $10,000 markup is nothing but pure greed, especially when you proudly display a “code of ethics” sign on the wall. A simple text, call or "we are greedy notice" would have been welcomed. So my advice is don’t believe what you see on their website, don't believe their sticker prices as none of that seems to matter, they can and might decide to change the price once you arrive at the dealership. If you do decide to go here, before making any purchase I’d recommend calling other Kia dealerships to compare.
About our dealership
From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Southwest Kia Of Rockwall team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Fear not, Southwest Kia Of Rockwall goes above and beyond the average dealership to provide Heath, Greenville, Terrell and Rowlett drivers with a modernly efficient, classically enjoyable experience. Whether you're from Rockwall looking to find a new Kia model, or you're looking to get your vehicle serviced, the Southwest Kia Of Rockwall team can help!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish