Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
Wonderful Experience
by MWH in TX on 09/10/2021My experience with Audi Plano could not have been better. Everyone was so polite and helpful. I had to wait for my car to come in and they gave me a loaner to drive which I was not expecting. I love my new Audi!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
This place is a circus.
by bb1976 on 07/30/2021My salesperson delivered as good of service as this dysfunctional and poorly managed dealership would allow him to. I was mislead about a few things by multiple people about the vehicle including maintenance that was supposedly done but… wasn't. Not saying that was intentional, just a lack of their people knowing what's going on. It has been 2 weeks since I bought my 2021 Audi and still am waiting for even an ETA for the missing key they are supposedly going to get to me. Communication is terrible. Getting a manger to even talk to me was like pulling teeth and took days. Messages left for the GM went unanswered. I continue to call and text and not get a specific answer about the key since they initially discussed it with me. I am surprised Audi lets these guys put their logo and name on this dealership. I've gotten far better service at dealerships where I spent less on less prestigious brands. I would have paid more to be taken care of better elsewhere if I knew it would be like this going in. Also, they only filled the car to a half tank and it was sort-of clean when I picked it up! Seriously?Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 249-0905 to discuss what we can do to help.
30000 mile service
by tailors on 07/08/2021The service for this visit was excellent. The service consultant (Michael Bush) was very professional. He was prompt, courteous, and provided suggested additional service for my vehicle which was necessary. In summary, I was pleased with… the service I received at this visit.Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Geno and Reggie
by CobrakidsTV on 06/25/2021My family and I felt at home the moment we stepped into the door. Both were objective and educational for us through our journey. Here’s to having an opportunity to doing business with them for many more years to come.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Annual Service
by Audi2117 on 06/22/2021Left auto on Thursday for Friday second year service. Kept me informed on progress and when the car would be ready to pick up. Check out was quick.We are pleased to hear you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Welcomed!
by Linda on 05/06/2021That feeling continued with Israel Velasquez , who answered any and all questions . His patience was appreciated during the test drives. When my new SQ5 arrived , he was very thorough in explaining all the technology. He has continued to… welcome the questions.Linda, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service on Q7
by Sherry Gee on 04/24/2021Wonderful experience honest and professional.Hi Sherry, we're glad you had such a wonderful experience with us! Drive safe, and we'll see you on the road.
Service appointment
by Bernie101 on 04/16/2021Took Q7 in for oil change, state insp & recall work - all was completed, including a car wash and car returned to me before the requested timeHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome customer service!
by Neil Clay on 03/22/2021Great customer service experience! Skye always works hard to get any repairs scheduled and done quickly.Neil, thank you for your kind review; we are happy to pass along your comments to Skye here at Audi Plano! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Changed by deal last minute!!
by Max Gjr on 03/22/2021I am happy with the car, the staff and most everything. it was a smooth transaction for the most part. Here is the part I am not happy with: I talked to my sales person, Reggie; great guy. I was a bit hesitant because I had seen… several similar cars listed 4k-5k below the one I had seen there, which was a 911. I received a text from the sales person and I agree to go in to look at the car again. We agreed that I would receive at no cost "front new tires".... that was a huge deal for me! A day before I was suppose to arrive, corporate dropped the price of the car $1500.00; Which motivated me to go there a day early and purchase the car.... HOWEVER, once I was signing the paperwork the price of the car had not been adjusted, therefore, the asked the manager to adjust the price and he took AWAY my new no cost front tires.....!!! I felt that it was NOT right for me to have to be penalized and not get my tires because corporate had dropped the price of the car... If corporate would have not dropped the price of the car, I don't think I would have purchased the car.... TELL ME WHAT DO YOU THINK..... WAS IT RIGHT THAT I GET PENALIZED?Hi Max, we appreciate you taking the time to respond. The staff at Audi Plano take our reviews very seriously. If you are willing, please call our General Manager at (972) 249-0905 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Great purchase experience!
by Vince P on 03/22/2021I recently bought a new car from Audi Plano and had a great experience working with Ty. He was very accommodating and attentive to my needs, and helped me throughout the entire purchase process. Buying a car can be stressful, but working… with Ty and this dealership went very smooth and I'm glad I went with them on this purchase.Vince, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!
Service
by Blythe C on 03/08/2021Paul it’s always very helpful and niceHi Blythe, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
2014 Audi Q5 Servicing
by WBT4510 on 03/08/2021My service professional was very thorough and communicated well regarding the work that would be performed and the related cost.Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Return of the Expert Service Adivsor
by ABallesteros on 03/03/2021For years, I never brought a car to the dealer. Long gone were the days of friendly service writers (now called advisors). In my experience, dealership service departments simply couldn’t match the service and price (overall value) of other… shops. Paul Berry at Auto Nation’s Audi Plano is a throwback service professional. Never a service sales pitch. Shoots me straight on what my car does and doesn’t need. The value is evident and its back.Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Plano. If you ever need more help, just give us a call. Happy motoring!
Awesome Car buying experience
by Stephen E. on 02/22/2021I bought a used 2018 Camaro and everyone was amazing. I have bought dozens of vehicles in the past and this was the smoothest and most professional experience ever.Hello Stephen, it means so much to us that you chose our dealership! If you ever need more help, just give us a call. Happy motoring!
2018 Ford F-150 XLT 4X4
by DRRF150 on 02/09/2021Seem-less process, no hard sale tactics!We are pleased to hear you had such a positive experience with us, Drrf150! If you ever need help, just give us a call. Happy motoring!
Fair pricing, professional staff
by Richard on 02/05/2021Fair pricing, professional staffRichard, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Audi Service
by Dewanna on 01/26/2021I recently had my first experience with service at Audi Plano and I must say it was awesome. Service has always been very important to me and is a deal breaker when it comes to where I purchase a vehicle. Brian Cabrera was great and has… been very helpful with my Audi needs. I am looking forward to my Audi ownership and the great service received.Dewanna, it's experiences like yours that really keep us motivated! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fair deal
by TKTKTKT on 01/26/2021Provided a fair deal and no pushy tactics.Thank you so much for your high rating! If you ever need help, just give us a call. Happy motoring!
Audi Q7 Service
by VenkatDronam on 01/18/2021Hunter did a phenomenal job all the way from initial checkin to keeping me posted regularly on status and then a smooth check out. The loaner was also made available immediately.We are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Take care!
Service Audiu Plano
by Michael on 01/17/2021They over delivered on my expectationsThank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help! Have a fantastic day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025