All American Chrysler Dodge Jeep Ram of Odessa
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Customer Reviews of All American Chrysler Dodge Jeep Ram of Odessa
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Very Disapointed in the after sales service
by Scott M on 10/17/2023I purcahsed a 2020 Used Ram 1500 back on April 28th. At the time I was told that a exhaust manifold would need to be replaced and this was put on the "WE OWE". I have patentiently waited and shot a message once every 6-8 weeks since. I get… the same "let me check on this for you response" and never a answer from there. We are now 5 months in with no answer. This is not the customer service I would be giving to expect repeat business.
The following reviews are more than two years old. They are not included in the overall rating.
30 reviews
Great help
by Bertha on 07/16/2018I actually had a great experience. I needed to get a new key and get it programmed to unlock my car. I didn't have to spend a whole day there just about 30-45 mins.Journey sale
by Tatum3369 on 05/18/2018Wish it had Bluetooth & backup camera but I love it. Jennifer was awesome in the magic she workedMy sales persons were awesome!
by Rango78 on 04/18/2018I went in as a first time buyer, and was taken care of very very well. Rosa and Celeste were game changers. They were able to get me into a suv. Which will allow me to bring in more income to the house hold. I thank them very much.Great customer servive
by Ashley45 on 04/16/2018Great customer service! Very efficient and were done in the time frame they gave.Elexxas Lewis
by ElexxasL on 04/01/2018updated 04/06/2018It went very smooth and easy. I love how they was able to take the cash down off my card that was a plusJeep
by wj12178 on 04/04/2018Everything was great they did a good jobLove my new dodge journey!
by Mojomandi04 on 03/03/2018I had been looking at purchasing a certified used 2017 journey but it had sold before I could get there. Jose found me one a year newer and 30000 less miles. We were able to get the payment where we wanted and ended up with an even better… vehicle in the end! Thanks y'all!Sarge Service
by Mikentx2013 on 01/30/2018Abigail was very professional and helpful. Thank you for a no issue service.Great Customer Service!
by J33p3rs on 09/29/2017The team at the Dodge House is exceptional! They offer the highest quality of customer service available! I would never go anywhere but the Dodge House to service all my vehicles! Great team!Oil change and recall on vehicle
by Prieto90 on 09/23/2017The service attendant ( Norma Padilla ) was very friendly and courteous. I was very pleased and am definitely going to keep taking my vehicles here.Totally Awesome
by mmccalister01 on 09/11/2017Salesman Samuel Amour treated my family and I with respect and didn't feed us any BS. My son told him what he wanted and he delivered. I will certainly go back for future purchases because of Sam.Purchase of 2016 Mustang
by Kansas33 on 08/04/2017When I first saw this car in the back of the shop, I knew right there I had to purchase that mustang. Not only that I liked the features that came on the car. The main purpose for purchasing the mustang was the blind spot on the outside… mirrors.Ram 2500 with 6.4l and tow package
by Runningman58 on 04/07/2017The Dealership did a great job finding a truck to fit my needs as they did not have one on the lot. So far I'm very impressed with the truck. I only wish you could get more features for the price of the vehicle. I did lots of research… between the different makes and Ram seemed the best choice for me.Loyal customer
by Chelle7413 on 12/23/2016Rizzo always takes great care of me. Walked in told him what I wanted he got credit approved and we drove off. Rizzo is very knowledgeable and easy to work with no pressure to upscale when he knows a situation... love Rizzo will never… have another salesmanMy service
by tjnolen on 10/31/2016Had my oil changed & was out BEFOE the promised time. Thank you!1500 Dodge Ram Laramie purchase
by K777jo777 on 10/21/2016Very pleasurable buying experience. No pressure. Very pleased with our purchase.Miranda Rimer aka Wonder Woman
by Challenger16 on 08/31/2016As far as I'm concerned the only sales consultant dodge needs is this woman. She was polite, honest, worked extremely hard to get within my price range for a truly exceptional vehicle. She even hand washed my car because the detail shop was… running behind and wasn't going to be able to get to me on time. She dealt with some many curveballs and handled each daunting task with professionalism and expertise like I have never seen. She dealt with the detail shop, who in my opinion should take more pride in their work, she dealt with her own co-workers trying to take her sale ( a guy actually tried to sell me a car when she walk away for a few minutes), and while in the dealership another customer hit my car and she personally saw to my every need. She was there for me night and day. I called her at 10 pm and she answered. On her personal time she helped me with the settings on the touch screen. When my car was sent to the body shop she not only sent me to what I think is the best body shop in town she negotiated me to the front of the line and has guaranteed my car will be fixed in days. I would never buy another car from any person in my life as long as she is available. Thank you Miranda. Your ethics and values are unmatched and I love my 2016 dodge challenger SXT+love my service
by Angelo1996 on 08/22/2016updated 08/29/2016very nice people, fast and friendly enviromentThank you Sammy Luna your service and professionalism are 100% recommended
by Alverto on 06/05/2016I like to thank All American of Odessa and specially Sammy Luna for helping us get in to our new Ram 1500. Sammy made us feel as not just costumers but as family . I thank him so much for taking the time on helping me find the right truck… at the most incredible price., I am extremely please and happy because not only He found us the right lender but cupped me under I wanted to be on my paymentsl it was a grate experience grate service, best price and a happy costumer that will defiantly won't let friends and relatives buy anywhere else . I seriously think that everyone shoul come and say hi to this grate guy before making a decision of buying a new vehicle . Thank you Sammy Luna .Best dealership by far
by Galindos on 05/14/2016Salesman was very helpful and did everything possible to make our purchase the best decision we could
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