Toyota of Midland
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Customer Reviews of Toyota of Midland
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Ex 49er Fan
by Ex 49er Fan on 01/01/2024
updated 01/09/2024
Nice people, easy purchase
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5 reviews
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Great job!
by Shelly on 10/26/2024updated 11/04/2024They are honest and courteous.Great communication
by RD on 05/14/2024They did a wonderful job staying on top of the issue and kept informed the whole time!Ex 49er Fan
by Ex 49er Fan on 01/01/2024updated 01/09/2024Nice people, easy purchaseYear end purchase
by Ex 49er Fan on 01/01/2024Nice people, easy purchaseNice New Truck!
by LaQuita Cross on 10/19/2023The dealership is really good to help out with any questions you’ll have comparing different vehicles.
The following reviews are more than two years old. They are not included in the overall rating.
20 reviews
April she is best
by Milan patel on 08/17/2023Service took long but understandable they took more time for my own safety so tomorrow I don’t face any problems and without forgetting April best service from her thank you so much.Best Service Advisor
by SH on 07/14/2023I have always received great service from Toyota of Midland and then I met JD. He is the best Service Advisor I have ever worked with at any dealership. Picked my car up today and as usual JD made the experience pleasant, professional and… personal. Could not ask for a better service experience.Perfect experience
by A Owens on 07/03/2023Everyone we dealt with made our experience the best ever. From the salesmen to the finance department gave us exactly what we were looking for.Customer Excellence!
by ContinuedCustomer on 04/03/2023In my experience, Toyota of Midland from first sale to every service has been EXCELLENT. Really the sales experience was low pressure but it’s the Service department that continues to keep me coming back. Quick oil changes, polite, & a… great waiting area:). I’ve been going here for 11 years for the same Tacoma! All 185,000 miles I put on myself!Great dealership!
by Mark from Big Bend on 08/30/2022I had a very good experience buying a new vehicle at Toyota of Midland. Thank you to Victor, Anthony, Cris and General Manager Mike! I will definitely return.Responsive and Helpful
by Sky on 02/09/2022I got my Toyota Car at Midland Texas, but I am currently relocating to Houston. I still choose to get my car from them because they are very accommodating and nowadays it’s hard to get a car because of shortage on chips. However they make a… way so it I will get my car before I start of my job. And they even deliver it right on my place.fast service
by OMG on 12/04/2021fast service, no need for appointment. friendly staffBonz truck
by Marshall Brazille on 11/03/2021Good sales staff and managementBait and Switch. BEWARE
by Gregory on 06/11/2021I have purchased many toyota’s from Toyota of Midland. I have always had a great experience. But not this time. I was quoted in writing on June 9. I agreed to purchase the vehicle. The price then increased 6,000. The general manager stated… he knew he could get more for the vehicle and with the issues of low inventory they needed the extra money. Bait and switch. The vehicle is a land cruiser. If I could of gone somewhere else I would have.Fabulous service
by Tanner on 03/25/2021I highly recommend this dealership to everyone in search of a new or used vehicle. Our salesman was very helpful in every area and very professional as was the finance department. Thanks to everyone for their time, help and service. God… bless!Friendly staff. Quick service!
by Wes R on 02/03/2021They are very quick with routine service and have a friendly staff. The waiting area is nice and comfortable.Truck purchase
by O Sanchez on 01/10/2021Drove 4 hours to purchase my tundra very well worth it great group of people thank you Robin!!!10000 mile check up
by David Dee on 12/21/2020Fast scheduling, in and out . Will use againBest place to purchase
by Lety Tomes on 11/04/2020Great customer service from every one you encounter. Will work with you on pricing; Very helpful and knowledgeable. Always a clean facility.Don’t trust Toyota of Midland
by Do NOT Recommend on 10/15/2020TOYOTA OF MIDLAND HAS NO INTEGRITY. Two weeks ago we decided we were going to trade in our 2019 Chevy Silverado LTZ for a smaller more gas efficient car. Like most in the Permian the downturn in the oil market has hit our family hard. We… decided we wanted to get a used certified vehicle to lower our payment and get better gas mileage so we started our search local. My wife wanted to test drive a Camry among other cars. We went to Toyota of Midland to test drive one on their lot. We decided it was too small but we saw a Honda CRV and it was on our list of cars to test drive. We asked to look at it and they offered to give us a test drive. After driving it my wife decided she really liked it but we really wanted to go with a certified car. The salesman told us to wait, there is no big difference between used certified and this car. He told us their service department does a 100+ point inspection on their used cars and assured us this was a quality and safe vehicle. We trusted them, our first BIG mistake. We purchased the car and took it home. The next weekend we decided to take a trip to Ruidoso for a 3 day weekend with our 2 year old, 14 year old and two dogs. To this point the CRV had only been driven back and forth to drop our son off at school the entire time we had it. During the trip we noticed the entertainment system was glitching out but we thought “no big deal, we will take it in to get fixed when we get back”. Then when we would idle the air condition would make a terrible sound. Again we said to ourselves it isn’t a big deal we will get it fixed at the same time as the entertainment system. Then things went south, on our way back to home, in between Seminole and Midland a semi-truck passes us. When the gush of air hit the car it ripped the skid plate under the car off in the front and made it slam into the pavement. The sound at 75 miles per hour sounds like the hood was about to come off the car. I quickly pulled over, on a two lane, 75 mph speed limit road with traffic blowing past us on a nonexistent shoulder. After seeing what had happened I thought, this is not safe to drive, if this skid plate detaches it can cause a blow out and make us wreck. But being it West Texas, we had no cell phone service. We were stranded and the only option was to drive the car back as slowly as possible. After we got back we took the CRV straight back to Toyota of Midland and explained to them what happened. We told them this car is not safe and we did not feel comfortable driving it. We asked them to refund us the sales price on the car and we would get something else. This was when Toyota of Midland’s fangs came out. In comes their used car manager. After explaining to him what happened he tells us he will not buy the car back at the sales price and asked us if we took the car to HONDA to be looked at!!!! We informed him no, we bought it here so we brought it here. He ended up getting short with us because in his words “your wife is being hostile”! My wife was very upset as I think any rational person would be when something like that happens with your entire family in the car. He then said they would have their master mechanic look at it and give it a thorough inspection and it would solve the problem. We told them no, that would not solve the problem because you told us that was done before we bought the car. I told him the issue that needed to be fixed was not the car. The issue needing fixed was the violation of our trust and the way to fix it was to take the car back and give us our money back. I explained to him, they bought our Chevy for $44,000 which was the payoff amount. They had it listed for $52,000 and sold it in less than a week. The sales price for the CRV was $27,000 and we bought the service package on the CRV for about $3,500. The total amount on the loan is $31,000. The service package is refundable if you do not use it for the term so they could refund the service package and the difference would be about $500-$1,000. It fell on deaf ears. Even though they would still have made money on the deal, their profit was WAY more important than us. He told me he would not do it and he could just tell me to “Jump off a Bridge”. Which I told him, yes that is what you are doing so I am going to leave this car here and when it is fixed you can call me. He had the nerve to tell me, “that is your car and it is your responsibility, if you leave it here I will tow it”!! From there we talked our way up the management chain. I even spoke to the General Manager and offered to pay the difference between the loan payoff and the purchase price of the car just so I never had to deal with them again. The General Manager was so kind he told me he would call me back but instead had the used car manager call me. He told me, I will give you $25k for the CRV! They wanted to take us for more money. The NERVE OF THESE PEOPLE!! I can’t tell you not to do business with Toyota of Midland but I will never every do business with these people again. You have been warned.Great Sales & service locally!
by Buy Local at Toyota Midland on 09/30/2020Brandon was very professional and gave us excellent service. Cody did a nice job on the money side. This is our 2nd vehicle purchase here at Toyota Midland. No need to leave town to get a great deal!
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