Henson Ford
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Customer Reviews of Henson Ford
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Great customer service
by T Hernandez on 03/03/2025
updated 03/11/2025
Great people easy going I got treated like family thank you Henson Ford.
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Great customer service
by T Hernandez on 03/03/2025updated 03/11/2025Great people easy going I got treated like family thank you Henson Ford.2024 expedition
by Roger Baylor on 12/29/2024Good quality car with good prompt service.Used Chevy Silverado
by Mrandalwal on 12/26/2024Henson Motors, Jose C and Jerome D were fantastic from start to finish. Top notch people representing a top dealership.Cj
by Carolyn on 12/21/2024Jerome & Bailey were the most patient and respected two ppl I have dealt with. Would recommend them to anyone.2024 Maverick
by clawche1 on 08/15/2024it was a little slow i had a new salesmanWould return
by Crystal on 08/14/2024Did literally everything they could to get my daughter into a vehicle within a decent amount of time. I loathe going to dealerships because of how long the entire process takes. Only downfall was there were features/warranties that were… automatically included in the price and couldn’t be removed such as “Window tint”. If the tint got a scratch or somehow got messed up they would fix it for free under the warranty. We didn’t need that as we can get new tint for the entire vehicle for $200 cheaper than the warranty. Completely Unnecessary and a waste of money, but I guess everyone is in the business to make money, right? All employees were super helpful, and kind even when under pressure of disgruntled customers.Henderson Ford dealer review
by Hoop Gibson on 03/22/2024I was in the car business seven years been out of it for 35. This is one of the best dealerships I’ve ever dealt with, but this time as a consumer I would recommend this team ship to anybody buying a vehicle. They’re honest they’re fair and… they care, and they treat you very well.New Vehicle Purchase
by 23 Maverick on 10/19/2023Would rate Henson Ford 2.5 but rounding to 3 as they did work with me after purchase and I would recommend their service department. Main concerns are: 1. Henson did not want to honor signed buy order at first but finally agreed to no or… it before purchase. 2. Henson charged me for 3 mandatory dealer add ons that are required of their stock units but not special orders as is my purchase. 1 add on was not even installed on my vehicle and the other 2 were upgraded of the mandatory basic add ons. Henson did refund 100% of the add on that was not installed and 1/2 of the others after initial purchase. 3. Henson informed me that the extended warranty did cover hybrid battery components but after confirming directly with the warranty provider—it does not!
The following reviews are more than two years old. They are not included in the overall rating.
36 reviews
Henson Ford in Madisonville
by Jessie C on 07/21/2023Service Manager Megan was nice and made everything simple. Great experience!BIG BLUE
by BIG BLUE on 07/01/2023Ms.Megan was just awesome👍. I called in to schedule my service. Very helpful n caring. When I came to the appointment. She greated me with a smile. During my wait she checked on me and the status of my vechile. Very happy with Megan.… Planning another service this week. Thank you HENDSON n Ms.Megan +5☆'s 🤠 🙏 👍Not Happy.
by HoustonGurl on 06/12/2023They took 3 days to give me a diagnosis on my car and I had to keep calling them for the results. Poor customer service and paid over $200 for diagnosis with a $65 tow fee attached.Russell Bond/ owner
by Russell Bond on 05/08/2023Had my mustang serviced, oil change, tire rotation, 30 point inspection. The whole process took less than a hour. The lady at the service desk was very courteous and knowledgeable. Great experience!DO NOT BUY FROM HENSON FORD MADISONVILLE
by R Lee B on 01/20/2023Parts guy is very rude, appears to have a problem with white men.Terrible service
by Jeremy Stiles on 02/03/2022Kara was rude and their markups are ridiculous.Henson Ford to the rescue!!
by Michelle G. on 04/23/2021When my daughter and I along with two friends left Oklahoma City bound for Houston, I never dreamed that my SUV would lose power a dozen times in an hour on the highway! That's exactly what happened though! With no rental cars available… anywhere within a 150 mile radius, I was feeling hopeless. When my car had finally died for the final time, I was coasting off the exit ramp in Madisonville, and lo and behold- there was a Ford dealership!! My husband (home in OKC and feeling equally helpless) had been tracking my drive and had called ahead to Henson Ford. When I came in, grateful to not be stranded on the side of the road and praying they could help me, a man from the service department approached me and was eager to help diagnose my problem. Shortly thereafter, a lady from sales greeted me and said that my husband had called and told her what I should test drive. While we test drove a vehicle, service diagnosed my issue, and another person appraised my broken down car for a possible trade-in value. By the time all was said and done, my husband's had negotiated the cost of a purchase on the phone, we received a fair trade-in offer, and we were back on the road, this time in a reliable vehicle! The people at Henson were so kind, helpful and understanding. They helped me feel very calm and reassured during an incredibly stressful time. Thank you, Henson Ford!!!Excellent
by cjtex17 on 10/23/2017updated 11/03/2017I could not have been happier with the experience at Henson. Every aspect from finding the right vehicle to financing was a breeze. i will definitely be back and will refer everyone i know.Awesome service
by Jennshugart on 07/07/2017updated 07/14/2017The staff was so friendly & helpful. They made the car buying jitters go away. I will definitely recommend to all my friends & family to come here.New car
by pbpamd1 on 03/29/2017updated 04/07/2017I had an exceptionally positive experience with Henson Ford in Madisonville. Our second vehicle from the Henson Auto family. The entire staff is wonderful.sales manager
by glide72 on 12/16/2016updated 12/28/2016Leon O'Brian and everyone there went over and above there responsibility to meet my needs to the extent I flew in from Pittsburgh Pa to pick up my truck and drove it 1,600 miles back home thank you I would buy off of your dealer again but I… will consider shipping it back to Pa.Purchasing My New Explorer Platinum
by kshgray on 11/25/2016updated 12/03/2016Pearle and Daniel were very professional and a joy to work with. I found a friend in Pearle and we will always make the drive to purchase our vehicles at Henson Ford.2016 Ford Focus
by Vasilis on 11/15/2016updated 11/29/2016Excellent buying experience!!! Dan DeBlasio helped me to buy the best car for my needs and he explained me all the details of the car. Great and honest dealership!
Ford F-150
Ford Escape
Ford F-250 Super Duty
Ram 1500
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