Customer Reviews of Gene Messer Volkswagen
Review type:
Great Service!
by RudyRod on 05/10/2024Took my Passat to a Lubbock VW dealership for the first time (just moved here from Dallas) and was totally and absolutely surprised at the professional service and courtesy of the dealership. Looks like I’m taking both of my VWs (Passat &… Cross Sport) here from now on!It's fantastic to hear that you had such a positive experience at Gene Messer Volkswagen! We strive to provide professional service and top-notch courtesy to all our customers, and we're thrilled to know that we exceeded your expectations. We look forward to taking care of both your Passat and Cross Sport in the future. Thank you for choosing us!
Great Customer Service
by Dobee007 on 05/03/2024Amanda Beckham at VW is awesome! She greets us and keeps us in the know of what our car needs. Goes out of her way to make sure we are taken care ofWe're delighted to learn about your positive experience and the great assistance provided by Amanda! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Oil change
by CLBoles on 04/23/2024My scheduled oil change was quick an easy.We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Mrs Kelley
by Mrs Kelley on 04/10/2024Technician made sure my car was completed in a timely manner. He also made sure I understood my warranty and was aware that Inhad a warranty. He did not take advantage of me by charging me for the service, like other places would have.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by Jackie1 on 02/21/2024The employees treated me with a lot of respect.Always do when you go to Gene Messer VW in Lubbock. The only reason for my answer on did I feel the price paid for service was fair. I do not , it is all over the internet that multiple people… are having trouble with the SOS coming on and I feel VW should of covered this on their money not mine.Thank you for bringing this to my attention and for your feedback about this matter. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tyler Mitchell General Manager tylermitchell@group1auto.com
Excellent Alignment l
by Mikemid on 02/04/2024I drive 100 miles from a nearby city to do Alignment there. Service and Excellent price is the reason. Hope they don't raise their prices 😊Thank you for sharing your positive experience with the alignment service! It's great to hear that the service was excellent and that you found the pricing to be reasonable. Safe travels on your 100-mile journey, and we appreciate your loyalty!
Excellent Service from Andrew and his group
by MaryOrtiz on 01/31/2024Felt tremble while driving. Andrew and his group found my car had wrong rotors and brake pads. Had previously taken to onion creek VW in Austin but they said it needed alignment and failed to find the problem.We're pleased to hear that you received excellent service from Andrew and his group, and they were able to identify and resolve the issue with your car's rotors and brake pads. It's always important to have a reliable and thorough service team. We appreciate your business and look forward to providing excellent service in the future!
Service Tech
by Kayleen222 on 01/18/2024Great job and great communicationWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service!
by Elja928 on 11/16/2023Excellent customer service and the service manager made sure the repairs were done in a timely manner. Everyone was extremely helpfulWe are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Gene Messer Volkswagen- Lubbock TX
by VWowner on 11/05/2023Staff was very friendly. I had a coupon for free oil & filter change.Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service Adviser
by Santiago on 08/28/2023Your service advisor was real friendly and helpful and explained all the details on what the was getting done!Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!
Highly Recommended
by VWJetta on 08/02/2023Extremely professional. Did a new windshield alignment, adaptive cruise control recalibration, and (free of charge) 20,000 mile inspection. Very knowledgeable service rep who made the process smoothWe're so happy we were able to help you out!
Top notch
by HooksKyle on 07/19/2023Mark was my advisor and the technician texted a very detailed report on the car and recommendations. There were 2 recalls that were performed and the car runs great. Very friendly staff and a clean shop-definitely got my future business as… a first time customer.Thank you for your kind words for our staff, we appreciate it!
Service
by Christopher on 06/08/2023Great checking of vehicle, all services completed. Good review of further inspection work, friendly and supportive.Christopher, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Outstanding service
by RJF on 01/18/2023Great dealership and outstanding customer service! Mark and team are always willing to go the extra mile and do whatever it takes to getting me back on the road asap. Big thank you to the team!Thank you for your kind words for our staff, we appreciate it!
Excellent Customer service
by Amy on 08/31/2022My first experience with VW was great! Taylor was great & updated me as I waited. Great customer service, reasonable price for service provided. I did not have an appt but was taken care of in a timely manner.Thank you for being our customer, we appreciate your kind words!
Great service
by Bob Ayres on 05/29/2020They are always nice and kind. They are knowledgeable about their products and repairs. Excellent excellent customer service from all there employees. All the employees are on top of their game. Always keeping the customer up to date on… repairs , and always work hard to make sure the customer is delighted with the whole process.Thank you, Bob, for your kind words for our staff! We thank you for your business and look forward to your next visit!
Oil Change
by Wittengirl56 on 05/21/2019Had my oil change done arrived at 9:40 for 10:30 appointment. Everyone was nice and polite made the wait bearable. It was over 2 hours but it was ok, so much better than experience I had last time with Gene Messer Chevrolet.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Fantastic everything!
by Rhyton1 on 05/09/2019It was overall a very easy process. I was immediately helped when I drove up Phillip was very professional and pleasant to interact with. I loved the fact that they ran diagnostics and then told you what was wrong and let you choose what to… fix and not just fix everything and charge you. It honesty feels like driving an entirely different car.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Great customer service
by glorialeann94 on 05/04/2019I go here to get my 2008 Volkswagen Beetle serviced. They remember me every time and what needs to be worked on. Everyone is super friendly and they do fantastic work!!Thank you Gloria for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Gene Messer Volkswagen Lubbock is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new models (i.e., the Jetta, Passat, Beetle, GTI and Golf, financing and everything in between, including genuine Volkswagen parts & service.
Among the many things drivers notice and appreciate about our new Volkswagen lineup, is its diversity. That said, there are a few resounding favorites, such as the Jetta, Passat, Beetle, GTI and Golf. To see what all of the fuss is about, simply drop by Gene Messer Volkswagen Lubbock and take a spin.
Rather spend a little less on a car and save a little more for retirement, a down payment, or dream vacation? We totally understand: new cars aren't for everyone. As such, we also have an expansive array of low-mileage, well-maintained used cars for hitting the roads of Lubbock, Wolfforth, Slaton and Levelland.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
by Sara Thurston on 05/20/2024