Customer Reviews of Gene Messer Hyundai
Review type:
Excellent Experience
by GL Hewitt on 06/04/2024From first submitting request on Hyundai.com through delivery Kristo was first to respond and knowledgeable, patient and responsive while I was deciding exactly what I wanted. Final result I love my Santa Fe and have nothing but great… things to say about Kristo and Gene Messer Hyundai.Hyundai Kona
by luannthorn on 04/04/2024Excellent experience buying my new car at this dealership. Dean Miller very knowledgeable and professional and really took his time showing me everything this car has to offer.Congratulations on your new vehicle! We are thrilled that Dean provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Great Buying Experience
by TR Smith on 02/16/2024The entire staff was extremely welcoming and helpful. I left with an acceptable price and no regrets!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Truck owner
by Gene Messer on 11/30/2023Very friendly and nice serviceWe are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
New car
by Madi Ortiz on 10/24/2023Ivan and Glen were absolutely so helpful! They helped me get the best deal possible and took me step by step through buying my first car! I had such a great experience with them!It's wonderful to hear that Ivan and Glen at Gene Messer Hyundai were so helpful and provided you with a great experience when buying your first car. Getting the best deal and having a step-by-step guide through the buying process can be incredibly valuable, especially for first-time car buyers. Thank you for sharing your positive experience, and congratulations on your new car! Enjoy your new vehicle!
Dean Miller salesman Gene Messer Hyundai Lubbock TX
by Liana Dutton on 09/27/2023Dean was very knowledgeable and thorough and so courteous during our visit while purchasing the 2023 Hyundai Venue last week: he was absolutely the best salesman I have ever encountered there.It's wonderful to hear that Dean provided you with a fantastic experience during your visit while purchasing the 2023 Hyundai Venue! Your satisfaction is our priority, and we appreciate your trust in us. Enjoy your new vehicle, and thank you for choosing us!
New Hyundai Pallisade Calligraphy
by RheaAnn on 06/07/2023Ivan was my salesman snd he took care of me from the first phone call. Other dealerships tried to add on and drive up the price $5,000 because of the high demand. We had to wait a while for our car to come in, but it came in ahead of… schedule and Ivan stayed in touch until it did. He was friendly, knowledgeable, and explanatory. Great experience! Even checked on me the next couple of days to see if I had questions. First rate!Rheaann, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Great people
by Baker3075 on 05/09/2019Matt helped us buy a new car for a great price.Thank you for your kind words for our staff, we appreciate it!
Man of his word
by Edg1966 on 04/04/2019I recently leased a kona , had an issue with a part coming off the car , needed to get it replaced. Was told by Logan ( sales rep ) that he would help me with the cost as I have felt with him for years with repeat business. When I went to… get the out of service it triple the amount that we had orginally negotiated. He immediately came over to service department and told me I'll take care of it . 2 minutes later I was on my with orginal price we agreed on . Logan is a man of his word and stands behind what is promised. Thank YouThank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Great service with a smile!
by Debcarter2003 on 03/28/2019Walked into the dealership told Katie what I wanted and before the evening was over I had bought a new car! No haggling and they gave me a deal that I couldn't refuse. This is my second Santa Fe to buy from Gene Messer in Lubbock, I've… had good experiences each and every time I've stepped into the dealership. If you are in the Market for a new car go see Katie or Jerimiah they will take great care of you!Thank you Deb for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great choice, hands down!
by nickzglass on 03/26/2019I bought a car a couple months back from Jeremy over here! He's a super helpful guy! I really appreciate that he didn't really try and stray me from the car I wanted in any way, but helped explain everything about it and looked for the best… deal he could get me. Job well done! The car is fantastic and I really appreciated the customer service he and the rest of the dealership expressed that day. I really dislike going to dealerships based on past experiences but this was definitely a pleasant trip!Nick, thank you for your business and your kind words for Jeremy!
Great Experience
by Eschaff on 03/23/2019Helpful and friendly environment. I typically do not look forward to car shopping but the low pressure laid back atmosphere I experienced at Gene Messer Hyundai was very refreshing. I will be purchasing from them again.We are glad to hear we provided you with a great experience!
My sales experience
by ksretired on 03/22/2019Great service knowledgeable sales peopleThank you for your business!
Thank you for your visit!
Thank you.
by Krista1996 on 03/19/2019The car we purchased is amazing. The sellsman was very nice, and the people were overall very professional.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Great Service!
by rockon03 on 03/11/2019I liked how we could look online at available vehicles. We found one we liked and went to the dealership and checked it out. Nathaniel helped us out and was able to let us take the vehicle and we went the next morning and bought it. Great… service and would highly recommend this place.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Very good service
by BlairAlyssa on 03/08/2019Everyone was very nice and helpful, went above and beyond to help me find the best dealThank you Blair! We look forward to your next visit!
Great service
by Schramme on 02/10/2019They did an amazing job with the service and recommendations on my Fusion! Taylor was very helpful and handled everything very professionally.Thank you for your kind words! We thank you for your business and look forward to your next visit!
They Go Out of Their Way to Take Care of You
by CMcCourt on 02/08/2019I took my Sonata to Gene Messer Hyundai & I have been very pleased with their service. Alex took my car in for service and was very thorough in making sure that they were going to check out everything I needed. I was there to have the… steering looked at. Although it is a 2013 model it is still in warranty. So the total ticket for steering, oil & filter change, inspection, etc. was $99. Now, I also needed to have some body work done and I live 2 hours away from Lubbock so I asked Alex if he could make arrangements to get my car over to Gene Messer Ford (Body Shop) once they were finished. Alex was able to set that up too. A few days later Mike, the manager called to check that all was well. It is well! They did a great job.Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Buyer Beware!!!
by SC1103 on 06/17/2015Just DON'T! If you want a good car purchasing experience, and to KNOW you have a quality car, GO SOMEWHERE ELSE! Something simple that should have been caught in a presale inspection wasn't. When I called the salesman and then talked to the… Pre-Owned manager they both just blew me off and told me the warranty company just needs to fix it. It just so happens they sold me a warranty that covers everything BUT this issue. I understand they "have to treat everyone the same". If this is how they treat everyone, just keep looking elsewhere. I can assure you, you don't want to purchase here. There are so many other places here that will stand behind the car they sell you, especially on something that is an easy fix. It's frustrating that I have't even gotten the paper tags off of my car and now I have to correct something any decent dealership would have corrected before selling in the first place. Gene Messer, you've gotten too big for Lubbock.Very Unsatisfied
by irenew31 on 10/06/2008I am very unsatisfied with my purchase at Gene Messer Hyndai. We came in with a diesel pickup to trade in. First of all, the sales manager did not know it was a diesel. He kept asking if it was a V6 even after taking several pictures. Then,… we were ready to leave the lot without buying a vehicle when the sales team "lost" our keys. They spent 30 min trying to find them! (we were there over 3hrs). That time frame was a good time for the sales manager to make his next "move". He talked us into buying the Kia at a specific price, "out the door". It sounded reasonable but they pressured us too much that we realized (after the fact) that it was not a good deal. Once we went to the finance department, the price when up drastically than the initial amount we signed "out the door". We went ahead with the purchase. But overall, I am disappointed in the way we were served. I would not buy from this dealership ever again!Good service, not pushy, great deal
by TTUProf on 11/11/2013updated 09/08/2025We had considered a used Sonata, but ended up going with a new Elantra for just about the same price and payment. Jeremy was our salesperson and he did a great job telling us our options and finding us a good deal. We'd recommend this… dealership to anyone.
You can expect to always be treated in a neighborly fashion. This is true regardless of whether you're here to test drive a new Hyundai or used car, get an estimate on your car, secure auto financing, or figure out exactly what auto part you need.
If only a new Santa Fe, Elantra, Tucson, Accent or Sonata will do, then we have you covered. Peruse our selection of affordable Hyundai models at your leisure; when something pops out at you, we'll set you up for a little joyride (i.e. test drive). Singing along to the radio is optional. Come see why people want to make the drive from Amarillo and Odessa to buy from us.
Sometimes a new car isn't what you're looking for, and you're in luck, because in addition to our wide selection of new Hyundai vehicles, we've got a great collection of used cars. We have a wide range of options that are sure to satisfy you as well as your checking account.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
by Niki Abney on 06/06/2024