Gorman McCracken Mazda
Today closed
Customer Reviews of Gorman McCracken Mazda
Review type:
Have feedback for this dealer?
1 review
Sort by:
Buyer Beware...RUN
by MAkin on 10/10/2023B U Y E R B E W A R E…giving a one star review because zero stars was not an option! Purchased a supposedly new vehicle from Gorman MacCracken in September of 2021 only to find out on September 25, 2023, when I went to renew my… registration at the tax office, that my car was un-registrable in the State of Texas. Why?? Gorman McCracken was notified by Gregg County tax office in October of 2021 of multiple errors on the title. Did they work to solve the issue? No. Did they notify me of the problem? No. I learned on September 25, 2023, that my car was titled in Louisiana. It had been titled twice before I bought the car and once after I purchased the car, all in Louisiana. General Manager is of NO help! Seems his excuse is multiple clerical errors that can’t seem to be corrected in TWO YEARS is the issue. PURE NEGLECT on Gorman McCracken is the issue! I have a car that I cannot sell, trade-in or even register! THEY DO NOT DESERVE YOUR BUSINESS!
The following reviews are more than two years old. They are not included in the overall rating.
1 review
DON'T DO IT...SHOULD HAVE READ THE REVIEWS!!!!
by Jeremy on 05/22/2023DO NOT BUY HERE! ! If I could give them zero stars, I would have. I was pre-approved for a used vehicle at a set price. Had been working with them for 4 days before I could get there. When I did arrive, the price had jumped 4000… dollars. Said it was a market adjustment. Then said they would honor the original price. When it came down to price, they would not negotiate price of car, only the monthly payment. I asked the sales rep earlier in the week what the APR would be, and she wouldn't give it to me. Then the finance director told me what it was, and when my wife asked if that was what the bank said or was it his, he got up and walked out of the meeting, and said have a nice day. He said nothing to me when he left. No thank you, no hand shake, nothing. I confronted him about his behavior in his office (finance director) and he said he felt offended by my wife asking "all those questions". And said that our questions about the numbers were offensive and that we were being difficult to the sales reps. A verbal confrontation ensued, when he sarcastically apologized. Went to the new car side, after speaking with another sales man, he informed me that the finance director told him that they would no longer do business me me, and would not longer purchase my trade in, because I was being difficult. So not only did I not buy the car I traveled 2.5 hours to buy, but he black listed me at the new car side, because he was "offended" So, at Gorman McCraken, you better not ask any questions! Just take what they give you, be a happy ignorant person, and take the car salesman at their word. And remember, whatever your APR they give you, it's be jacked up atleast 4 or 5 points.
About our dealership