Customer Reviews of AutoNation Honda Lewisville
Review type:
Pilot for the Win
AG investigation & over 9 months to get permanent plates
by rmr1990 on 07/29/2025I purchased a used vehicle in October 2024 and was initially satisfied with the buying process. However, it has now been 9 months and I still have not received my permanent license plates. Throughout that time, I consistently followed up by… calling once or twice a month. Each time I was told the plates were not in, the DMV was backed up, and they would email me new temporary tags to print at home. Despite my repeated requests for help, the issue dragged on. Out of frustration, I filed complaints with both the Texas Department of Motor Vehicles and the Attorney General’s office. After investigating, both agencies confirmed that the delays were not due to a DMV backlog, as I had been told, and encouraged me to seek legal counsel. When Texas stopped issuing temporary tags this month, I contacted the dealership again to ask how I was supposed to drive legally. I let them know that I had been advised to contact an attorney. Only then did they discover that my car had come from out of state and required a Texas inspection. That step could have been taken care of many months ago. I had to drive over an hour to their lot for the inspection. I asked if they could top off my gas to cover the inconvenience caused by their mistake but was told they could not do that due to their internal expense process. Within an hour of leaving their lot, they called to say my plates had finally been processed and were being shipped to me. I hope this ends what has been a nine month ordeal. While I love the vehicle I purchased, the post-sale experience has been frustrating and disappointing. Because of that, I cannot recommend AutoNation Honda Lewisville.Great service experience!
by Sean Sydnor on 07/09/2025I went in for a routine oil service and was finished earlier than expected. Thank you to Patrick and the service team!We are pleased to hear you had such a positive experience with us, Sean! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall work
by Kencito on 05/09/2025Got a recall notice from Honda and we brought the car in for that work. Very straightforward process and everything was explained clearly. No surprises.Hi Kencito, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great expedited service
by A Patel on 05/08/2025Michael Malone was very helpful and did a great job servicing my 2021 Honda Odyssey Touring. Service was performed as expected, on time, without any hassles, and I paid the price I was quoted. I would definitely go back to AutoNation for… service.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Pilot for the Win
by Clinta Smith on 04/14/2025Marcus Howard took care of me. I made an offer and it was accepted which made the sale much easier. He went above and beyond to get me in the vehicle of choice Highly recommended working with Marcus and auto nation of LewisvilleWe appreciate you taking the time to leave us a response, Clinta! Feel free to stop by if you ever need any more help.
Service
by Hakan Akgul on 02/07/2025I visited for regular maintenance and recall procedures. Fidel help me for the all necessary things. Thank you.Hi Hakan, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service - New car hood adjustment
by Marquis on 08/16/2024I went in to have my new car’s hood adjusted. Service manager was great. Very thoughtful and followed up with me after the repair was completed.Hi Marquis, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Very much satisfied with Honda CRV sales
by Prem Krishna on 08/02/2024I was very much satisfied with my interactions with Jonah from Sales team and Qazi from finance team.. They were very friendly and helped with all my queries regarding the sales.. The sales was very seamless and I am very much satisfied ..Hi Prem, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car purchase
by Kourtney on 04/12/2024I really enjoyed my first car shopping experience. Marcus, Richie, and Michelle were very helpful and explained everything perfectly.Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Great Experience
by MLesikar on 03/05/2024We bought my son's first car from Auto Nation Honda in Lewisville and it was great. Our sales guy, Akeem, was extremely nice, patient, and knowledgeable during our transaction. In the future I will definitely consider using this dealership… again and Akeem.Hello, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Awesome
by AmandaN on 02/24/2024Richard was really nice and down to earth and wasn’t pushy at all and worked with meHello Amandan, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
I didn’t feel special
by Eager Buyer on 01/17/2024The dealership is nothing special. There is no “WOW” factor when you arrive. This is probably the most impersonal dealership I’ve ever encountered. They are knowledgeable and do good work, but they don’t engage the customer. I was left… wondering around the showroom without anyone asking me if I needed help or the service department coming and checking on me. The technician did text me their recommendations but the staff member at the counter didn’t try to sale me anything or see if I wanted to proceed with the recommendations. I was pretty much ignored the entire time I was at the dealership and they lacked the customer service to wow me and woo me back. I’m in the market for a new vehicle, but I will be purchasing it from somewhere else. In today’s market, I would think that dealerships would want people’s business. Earn it!Hi Eager, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5524 to discuss what we can do to help.
Service
by Jowren64 on 12/12/2023Great people and great service. The entire staff was very knowledgeable and helpful. Smiles from everyone I encountered.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Cash in hand nightmare
by Blakepf on 11/19/2023I was VERY disappointed with my service at this location. My wife was recently rear ended/totaled and we needed to replace our family vehicle. We have 3 kids and another on the way, and time was fairly limited as the insurance will only… reimburse 1 week or rental car. We knew we wanted the same car so our decisions were fairly easy, but the location of the car is about 3 hr drive. I inquired about the car we bought from this dealer on Tuesday of week one. They mentioned the car would be available to see but might need the tail light replaced and they would hopefully have it available by the Friday I was planning to come to see/buy the car as i had the day off and could make the drive with my wife. We get our financing straight and arrive on Friday. Car looks pretty great, just a few small things normal on a family vehicle. Smells fine, runs good, ac blows cold. I'm ready to pay the price of the car in cashiers check as we were paid from insurance company. However, they can't sell due to tail light fixtures apparently needing replacement now, and we were told earliest we could buy was Monday, so we left disappointed. On Monday the price of the car increased by 800$ due to the weekend sale ending. The tail light did not come in until the next Thursday. Then, I get pictures about noon showing tail light working and am told if I show with cashiers check in hand I can drive off with the vehicle, so I leave work early at 230pm to start the drive, and after stopping for a cashiers check on the way (800$ more than the price week before). They close at 8pm, we get there at 630, and sit in the waiting area for over an hour not even seeing the car. Was told it was out for a quick final test drive. Then get brought in for financing and am rushed through all the paperwork and am told to sign and then we can get the car. I do, and they tell me 5 min later (after trying to upsell insurance/warranty) the car did not drive enough miles to clear the tail light code to pass saftey inspection. The manager comes in and apologized and said they can't "sell" the car, but they will keep my money and deliver it to my door after the chevy dealer clears the code in the morning "free of charge". It's Thursday so I expect delivery by Saturday/Sunday and I agree. I call in the morning and am told it will arrive WEDNESDAY. almost a full 2 WEEKS from the date I tried to buy the car. I offer to go get it on Saturday morning and they tell me the delivery service already picked it up! That was a lie, they sent confirmation on Monday the car was picked up, and I should expect delivery on Tuesday morning. Driver never reached out from delivery service until Tuesday night, stating they were just so busy with the other delivery, and they would drop off the car on Wed morning. Then the delivery service apparently drove my car arround Tuesday night due to a mcdonalds receipt in my car at marked at 10pm. Delivered it on Wed afternoon (after they aparently had a flat tire) and the car looked fine but smelled like smoke and had 400 more miles on it than it had from the mileage I "bought" the car with on Thursday! It is only a 150 mile trip door to door to my house, and they were supposed to put it on the car trailer! So now, my car has 800 more miles, 800$ more expensive, 2 weeks later, and all the hassle on a company who claims to be "haggle and hassle free". The only thing they agreed to do was provide the second key as an "apology". Woo.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 763-5524 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
STAY AWAY FROM THIS BUSINESS!!
by Brian on 11/14/2023The sales department was absolutely terrible. We spent two hours and all they wanted to sell us was their financing. We finally left and told them we would return with our own financing. Two days later we sent confirmation of our own… financing. When we arrived nothing was ready for us. The vehicle was not ready. The documents were not ready. The group of people that work here have NO respect for the customer or their time. Do yourself a favor. STAY AWAY FROM THIS BUSINESS!!Hi Brian, we regret your experience with us here but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5524. We hope to hear from you.
Dirty Car On Delivery of Sale!!
by Sjvjlee on 11/13/2023Well upon taking ownership of the car come to out it was not cleaned by you company found old money change and caked on old headphones and paper trash in the arm rest glove compartment… it was disgusting! To say the least! About 4 days… after taking ownership of the car while driving it around town..it jerks on start to pull off after stopping at a light…it doesn’t do it all the time but it does…we have an appointment and are bringing it in for inspection..don’t know why…did not do that when I did the test drive….and now we find a plastic underneath plate dragging… my husband had to go underneath the car front area to secure it and put it back up temporarily. I should really give your company 2 stars not 3 but I liked your sales guy and finance team! Otherwise you get a 2 for poor car delivery conditions!!Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (972) 763-5524 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
They are absolutely awful
by Jonathan on 11/06/2023Nice guys at the service station (shoutout to Cody and Diego), but the sales team is the absolute worst—specifically Jonah Ramirez and his manager Job. I purchased a Civic Type R from these guys with a $7k ADM. They said they'd throw in a… tint and Clear Guard as part of the sale. I wasn't able to get it done immediately since I travel a lot for work. When I finally was back in town a few months later, the salesperson (Jonah Ramirez) tried to ghost me when I reached out to get it scheduled. I had to complain to his Sales Manager (Job), who then tried to stiff me on the tint and Clear Guard by telling me it was too late to get it done—even though Jonah had expressly told me beforehand that I could get it done anytime afterward. I finally had to threaten to bring in my lawyer to get these guys to honor their word. Hard to believe that I'd drop a $7k ADM just to get treated like dirt. All in all, I'll never be stepping foot in this miserable dealership again for a car purchase or service.AWESOME PLACE
by brayden17 on 11/05/2023everything was quick, fair, and easy!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
No one's home.
by DBert5555 on 11/04/2023Extremely frustrated with all depts phone service. Only people answer the phone is the phone service company. They try every Auto Nation dept. No one answer the callHi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Always Happy
by HappyCustomr on 11/02/2023They do a great job servicing my car. I love the new videos where they walk you through everything they found. My service manager, Mike, is patient and honest about what really needed to be done.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Jun Hoso on 10/27/2023Fast check-in, they keep updating you with car inspection/labor activities. Only missed free bottle of water. The water foutain wasnt in good condition and we had to buy one.Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We appreciate you taking the time to leave us a response, Clinta! Feel free to stop by if you ever need any more help.
by Kerry Valdez on 04/16/2025