Westside Lexus
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Customer Reviews of Westside Lexus
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The following reviews are more than two years old. They are not included in the overall rating.
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We had a great experience buying our RX 350
by CCarslex on 09/01/2016I cant say enough about our experience and the purchase of our RX 350 from Steve Budde at Westside Lexus! He was instrumental in creating this experience. From the moment we met him, he was very patient, diligent, and clearly explained… everything with a high level of knowledge. He was the epitome of professionalism. Steve was so easy to work with throughout the entire process. I never felt any pressure ever and I never once felt rushed during the time it took to make up our mind. When we took delivery, he spent the time to explain all the features of the vehicle and made sure we were comfortable with their operation. He told us he would be happy to answer any additional questions we might have and to call anytime. He even took us on a tour of the service department and explained exactly what we needed to know when we bring our car in for oil changes and service. The Service area was immaculate and very impressive. I will definitely recommend Steve and Westside Lexus to my friends and family. It was a pleasure to deal with him. I could not be happier with the car I purchased. Thank you Steve!20k
by gap1960 on 08/31/2016Service advisor Chris is the consummate Pro...every staff member I encountered was perfect!Highly Recommend
by CarlaLB on 08/31/2016Always happy with the work and service at Westside! The free loaner and early drop off times are also bonuses.Excellent Customer Service
by Kudos_to_Lexus on 08/31/2016Dave Haas is absolutely great. Always willing to help, even answering a question about that pesky tire light over the phone. No question is "too silly" or problem too small and he never sound irritated, even though he should be. The service… is timely and the people, all the way from the guys on the driveway to the cashiers, are professional and helpful. I do not hesitate to bring the car in for ANY and ALL services. Thank you.Super Service
by Planclos on 08/19/2016updated 08/31/2016Chase was thorough, efficient, and polite. Everything I mentioned was written down and tended to.Scheduled Maintenance
by ICCandJFC on 08/19/2016updated 08/31/2016Excellent service as always. Our service rep-Andrew Nagler-is the Best!!Great job
by gmartinez1181 on 08/31/2016Will Zamora gave me great customer services and explain the issues with my car and made sure it was fix at certain time.Josh does excellent work
by Robbiehou on 08/17/2016updated 08/31/2016I am very happy with the quality of work from Josh Guerra and the team at Westside lexusHappy owner of 2010 Lexus for 6 years. Love the car.
by HappyOldie on 08/23/2016updated 08/29/2016My experience with my Service Contact, Dave Haas has been totally positive. I could not ask for better.First "well baby" checkup
by CaptainJMT on 08/23/2016updated 08/29/2016Westside Lexus' performance was excellent, and very convenient, as usual.Great Service
by fsniper on 08/16/2016updated 08/29/2016Salesman set appointment for me. Went in got new loaner. Returned loaner same day with all the service complete. Great experience!Bree Car
by lexusowner97 on 08/13/2016updated 08/23/2016Awesome Customer Service! Receptionist, Kimberly, went above and beyond when my rep was unavailable...without even asking her to help me.Great Car Buying Experience!!!
by Adonato on 08/10/2016updated 08/22/2016I hate the car buying process, but Chong Lee turned me around! She was patient and explained everything without asking. And what questions I had, she immediately answered. She wasn't pushy and didn't harass me. When I was ready, she was on… it! Mr. Rockett was also great! Very warm and personable, and patient as well. Like working with an old friend! Two friends!2016 RX350
by AGRAHAM42 on 08/13/2016updated 08/22/2016For the second time I worked with Danny Garza. He is knowledgeable, professional and very personable. The transaction went very smoothly and, of course, I love my new RX350!!Westside is the best at providing "Exceptional Service"
by CoachCollins on 08/16/2016Since I've been residing in the Houston area (nearly 3 1/2 years), Laura Brown has been my service advisor. I so appreciate her warmth, friendliness, and attention to detail. This last time I emailed her to schedule my 70,000 service. I… received an out of office message which directed me to contact the service department directly. Within moments, she emailed me back to assist me. That's customer service at its best... Upon leaving the Dallas area and Sewell Lexus where I purchased two Lexus vehicles, I was concerned about not finding the level of service I had experienced with them which I considered optimal. But, with Laura Brown as my service advisor, I've been more than pleased with Westside Lexus.Maintenance
by LauraS1968 on 08/05/2016updated 08/16/2016I love getting my car serviced. I trust the people and feel confident that my car is in the best care. Jacob is the best!Great service i am happy with the offered services
by Bossrek on 07/12/2016updated 08/09/2016I have been offered a replacement warranty of last year work service and also offered a free rental car until my car is readyGreat service
by LexusRX07 on 08/08/2016Westside is very professional from the moment you call for an appointment. They provided a beautiful, clean loaner car for us since the AC work took more than a day. The cost of the work was higher than I expected, but the AC works great.5000 mile service
by kellykosub on 07/18/2016updated 08/09/2016Great job. It was so nice being able to drop of my vehicle, get a loaner for the day, and pick up my car quickly. It looked great and the staff was so nice and helpful.2004 Lexus RX330 Service
by rdamico1 on 08/06/2016Chase Clements did a great job in having my Lexus serviced on time and within budget. He also emailed me a estimate of repairs that need to be completed. Great job.Replace backseat left window
by cemiddle15 on 08/05/2016Laura Brown has been my service agent for several years now. And as usual her customer service was fantastic. Someone broke into my car by smashing my window. She let me bring the car in early so they could get started on the cleanup and… order the window, plus I was able to get a loner car. Work was finished earlier than i expected and car was cleaned too. Ms. Brown has always extended outstanding service and help when needed. Thank you.
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