Westside Lexus
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Customer Reviews of Westside Lexus
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The following reviews are more than two years old. They are not included in the overall rating.
599 reviews
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Quality service
by doriell on 01/21/2017High quality service in a very timely mannerQuick
by J135797531 on 01/10/2017updated 01/20/2017Scheduled, drive in, talk, loaner car, leave, phone call, return, pay, pick up car, leavevery good
by konikatsu on 01/12/2017updated 01/20/2017for crack repair of front window, price and detail work were explained for two choices. And work was good.20,000 mile maintenance
by acbrake on 12/30/2016updated 01/07/2017Very good experience with getting the 20,000 mile maintenance performed. Polite and proficient service reps. Comfortable waiting area, and service performed on time and car was washed and cleaned up nicely.RX330 Svc 12/22/16
by bcooley99 on 12/27/2016updated 01/07/2017Very satisfied with the service performed, and would rate the service advisor, Scott Bissonett, at the highest level.Very Satisfied
by Sunny_Grewal on 12/28/2016updated 01/07/2017Westside Lexus took care of my warranty items and service more than adequately. Also, provided me wita loaner no questions asked. Great service department. Hats off to David Harvey who took care of me.Great place for service
by KTTex73 on 12/29/2016updated 01/07/2017Timely completion of my regular service intervals.Extremely satisfied
by Ms_Brittani on 12/29/2016Chris Nemoto is awesome, friendly and very helpful. Fully satisfied with the experience.State Inspection
by Jodie123 on 12/29/2016updated 01/03/2017Great service. Charles Perkins is always efficient & courteous.I Only Buy and Service from Westside Lexus
by ASeaberg on 12/07/2016updated 01/03/2017Westside Lexus has the best customer service. They pick my car up at my home and leave me a loaner for regularly scheduled maintenance. The work is always completed promptly and when they return the car not only has it been fully… cleaned... they have buffed out and taken care of any minor dings or scratches on the body of the car! I wouldn't buy a car from anyone else nor would I service a car anywhere else!Chase Clements Exceptionalism
by charlie749 on 12/07/2016updated 01/03/2017Mr. Chase Clements in the Service Dept, at Westside Lexus in Houston, is an outstanding employee and representative for Lexus!Battery repair
by Mblocker on 12/24/2016updated 01/03/2017Chris was able to help me get a service appointment for a failing battery with short notice. It was repaired very quickly and under warrantyLaura Brown did a great job
by Peter_Zhang on 12/23/2016updated 01/03/2017My account manager was very professional and informative. She's done a great job.Lexus rx350
by FMINSI1 on 12/19/2016updated 01/03/2017Courteous, hardworking and knowledgeable people providing and striving for a five star service at a reasonable price. I had recently switched from a Mercedes to Lexus. Quality of customer care and service at west side Lexus is comparable… to any fine automobile dealership . Lexus Loner car was provided to me and Scott Bissonett made sure I donot have to wait. Thank you.Best dealership in houston
by Quierover on 12/18/2016updated 01/03/2017The service is the best and not to mention the service advisorHappy about the service at Westside Lexus
by PingLexus on 12/18/2016updated 12/29/2016Scheduled appointment online only for the state inspection, but found battery problem and got it replaced right away during service. Very happy about it.The reason I buy from Westside
by wolfhound67 on 12/21/2016I have purchased 5 cars from Westside Lexus. The primary reason is Dave Haas, my service advisor. My service experience is always the same- easy and fast, with no surprises.Owner of vehicle
by Margo123 on 12/21/2016Love Laura Brown my service advisor. She is always extremely pleasant and has a smile on her face! Great personality and very thorough in explaining what services will be performed. I appreciate her immensely.Always top notch in service.
by doriell on 12/20/2016Very very happy with the quick response to my problem and willingness to find a way to help me out. Will Zamora helped me because my rep was out. He was truly very responsive.The very Best Service I have had at any dealership.
by sloy2020 on 12/20/2016I always enjoy having my Lexus serviced at Westside Lexus. The facilities are first class. The waiting room in comfortable and they always have donuts and coffee. I can watch the scheduled work of my vehicle on the screen in the waiting… room. Everyone is first class. My service representative Andrew Nagler has been with me since day 1 for 2 1/2 years and knows my vehicle and history. The bathroom is clean and comfortable. I can only say, I used to dread having to take my car into any dealer for service or repairs, now I look for a reason to take my car into Westside for service and repairs because I like it so much! lol Steve Loy5000 service
by ThomasAd on 12/18/2016Service was complete and professional
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