Momentum BMW
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Customer Reviews of Momentum BMW
Review type:
Great service
by Jkwon2005 on 05/18/2025
Amazing service and educated me on my new x5
147 reviews
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Responsing to a survey with a focus on the sales process/representative
by Maurice on 08/01/2023Excellent experience. Honest, fast and flexible sales professional that answered all my questions and helped me make the purchase decision very fast and in a comfortable manner. I would definitely want to deal with the same person next… time.Maurice, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best Service Experience Continues
by MNuance on 07/22/2023Been quiet about my experiences at Momentum BMW but I have to admit it's gotten better and better. the speed and cohesive operation of the team is exceptional. My guy is Sheff but was about to go on vacation and new he wouldn't be around to… finish the job in his usual perfect manner so he handed me off to Jorge. without hesitation Jorge knocked it out the park and not even being here, Sheff followed up with me to ask if I was well taken care off while on vacation. Who does that anymore? ...apparently these two guys at Momentum BMWReviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Momemtum BMW
by G Childs on 07/10/2023Tony was great! Super knowledgeable and efficient...he made the purchase super easy and quick.Thank you for your kind review; we are happy to pass along your comments to the team here at Momentum BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Momentum is top notch
by evanmac on 06/29/2023Leased a vehicle from Momentum BMW today after having used their service department on my past X5. Their sales team is communicative, knowledgable, understanding and helpful. Would 100% buy or lease from them again.Hi Evanmac, thank you so much for your positive comments about Momentum BMW!
Great experience
by JeremyR on 06/25/2023We bought a new X3 and had a great experience. They care and do business with honesty and integrity.Thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Momentum BMW
Amazing experience!!
by Bakhitm on 06/13/2023Rocky was the salesman for my fiancé and I. We have bought several cars in the past but there had never been an experience as desirable, smooth, customer centered, and Swift as this experience! Rocky definitely went above, and beyond, while… exceeding every single expectation that we had during the entire process, which was seamlessly fast! He did everything in his power to make sure we were able to take the car that we desired. He worked with the upmost integrity. You could absolutely tell that he loves the job that he does, takes pride in the work that he provides, and gives each individualized customer the best experience possible. We will definitely be returning to purchase another vehicle with this dealership and continue to do business with this particular dealership, just based off the experience that was provided. We also want to make sure we recognize Shan as he also provided an amazing test drive experience for us. He answered all the questions thoroughly when we were testing out the car. They are both very knowledgeable in the service they provide and take great pride in what they do! They both quickly addressed any concerns that we may have had, and rectified them all expeditiously. We are beyond impressed. We are beyond grateful. We are beyond amazed and Happy with our new vehicle and the service provided! Thank you, thank you, Thank you so much Rocky and Shan!!!!We strive for 100% satisfaction, and it is great to see you had such a positive experience at Momentum BMW. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Momentum BMW visit
by Gregg A on 05/26/2023updated 05/31/2023The goal was to trade a BMW for a BMW, Accomplished! The Sales process with Martin was Great! Also introduced to Roberto Iglesias in Service, who made sure I got my "Welcome" gift pack. Both guys were Awesome!Thank you for taking the time to let us know how we did. We hope you have a great day!
Best dealership ever
by ArthurG on 05/25/2023The best buying experience ever. Sales (Phillip Nguyen) and sales management are knowledgeable and supportive and amenable to setting a fair price. Service shop is first rate. Excellent service from Shef, work done perfectly and on time.… Overall really a superlative dealership.We appreciate your positive review about your recent experience with us! We hope to see you soon!
Delivered As Promised
by Twink23 on 05/25/2023Went above and beyond to ensure job was done.Thank you for taking the time to let us know how we did. We hope you have a great day!
BEST EXPERIENCE EVER
by Miata1284 on 04/29/2023Ask for Tatiana, best car buying experience I’ve ever had. She took the anxiety out of walking into a dealership for me. She texted me when a car that matched my criteria showed up. Couldn’t have had a better experience!Miata1284, we are so happy to read such a great review about Momentum BMW!
Consistently great
by Kristopher S on 04/27/2023I’ve been a Momentum BMW customer for 22 years, through 7 vehicles, and have never consider taking my business elsewhere, they have provided consistently great customer serviceKristopher S, we are so happy to read such a great review about Momentum BMW!
No Pressure Car Purchase
by Miguel Colin on 02/13/2022Great experience purchasing a used vehicle at Momentum BMW. I assisted my son in purchasing a Rav4 and was very impressed by the staff at Momentum BMW. From booking a test drive to financing the vehicle. I found everyone there to be honest… and helpful through the entire process. Jalen booked our test drive and provided all the preliminary information I needed. Sirgany met us for the test drive and worked with us on getting pricing, questions answered and getting us ready for financing. The sales manager was nice, informed us on what he could and couldn't do, and was very open when providing us pricing on the vehicle. Matt at financing was super helpful in getting us the financing we were looking for. Overall a great experience.Hi Miguel Colin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales leadership - non-responsive and arrogant
by LW on 02/13/2022Shockingly, being part of Sonic, this location is lagging to adopt and respect internet buyer trends. With used car prices up 25 to 30% due to chip shortages angle lagging new car production, this dealership egregiously tries to demand… frivolous add-ons like so many to boost profits and basically steal from their customers. Warning to the leadership: What goes around comes around. The tide will shift and customers lost will not forget not forgive.We truly appreciate your honest feedback. Please reach out to us at (855) 645-6452 when you can so we can address this situation directly. Thank you and have a great day.
Poor customer service, indifferent management
by SergioK on 10/19/2021I bought a brand new 330i from Momentum. The waiting time to complete this purchase was horrendous, almost 3 hours after we agreed on price and terms. It seems that the hard sell for expensive insurance takes precedent over customer… satisfaction. After driving the car for a few days I noticed that it was uncomfortable to impossible for me to climb in and out of the driver's seat. The vehicle is too low and I am not that strong and flexible. I tried to trade my car in (3 weeks old, 140 miles) for a new X3 or X5 which are taller and easier to climb. After waiting for 2 hours they appraised my brand new 330i at 30% below the sales price, much lower than CarMax offered. If this reflects the low confidence that BMW places in the resale value of their products, may be all buyers should think twice what we buy. In summary, I own a car that I cannot drive and Momentum was essentially indifferent or hostile to my problem. May be a 2* rating is too high?Jason Covington, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (408) 660-3896. We look forward to hearing from you.
A Luxury Dealership Without The Stuffiness
by Jewopaho on 07/04/2021This Sonic dealership was built in a former Sears location. Unlike those palatial, intimidating high-end structures, the ambiance is more casual, although luxurious where it should be. Staff is courteous, without being syrupy. In short, all… the amenities without the fluff. I was attracted to a 2019 Audi e-tron, and was greeted by George Sanchez. He's young (as are much of the employees), ambitious without being overbearing, and a pleasure to work with. Negotiations were calm and highly professional. Although we didn't come to terms on the first go-'round, a next-day visit proved successful. Sales Manager Aaron Anderson sealed the deal, and Finance Manager Matt Harris overcame a technical issue, allowing us to drive it away. By all means, include Momentum in your search, and see George ... you'll be well-treated.Wonderful Experience!
by Joe Dulany on 05/04/2021This is my first experience with BMW and with Momentum, and I must say, I feel like I have joined a prestigious club of some sort, and have been welcomed in with a celebration! Bjorn and Jason went above and beyond to help me: helping me to… fully understand my options, working out a deal with which I'm very happy, showing me the beautiful 430 convertible, answering all of my questions thoughtfully and with kindness. They were both amazing and I'll definitely be sending my friends their way! Thank you, it was a wonderful experience. I'll be back when my lease is up and I'm already looking forward to it!Custmer Service advisor "Dwayne" did not listen ...
by Tony-C. on 02/06/2021updated 02/12/2021I brought my Jaguar iPace in due to wreck on Sept 22nd 2020 ... It is now Feb 5th 2021 ... My car appearance wise was fixed ... But the service advisor did not listen to me and gave me a car that shut down on me in the middle of a busy road… ... They took my car back to this day i still dont have an answer about when it will be fixed ... Dwaynevthru the whole proccess never reached out to me except when incalled to check on why it was taking so long ... I am fighting with my insurance company weekly ... Because they say they don't know if my current issues are due to the accident ... This whole experence has been a nightmare that will not end ... I still don't have my car ... I still don't have any answers ... and i still never get a call ... I have to initiate any responce with calls to them ... Now buying the car the dealerdhip i give a 4.8 ... The Service area i give a 4.8 ... Collision Repair side a 2.2 ...Not Impressed....AT ALL!
by Reign on 12/29/2020updated 01/04/2021Not impressed AT ALL! Customer service skills need WORK especially for luxury brand! For our entire experience with Momentum BMW, the first impression was not great, the middle was OK, and the last impression was even worse. We were… looking for a BMW for my mom's birthday. She is elderly so I wanted to ensure there were safe guards in place since she is in a high risk category for when we test drove the vehicles. After the initial contact, I waited a while for someone to get back with me regarding the vehicles we wanted to test drive. When it was close to my appt time, I had to call and request another sales person because the other sales person never got back with me prior to my appointment so that I can give him the VINs of the cars we we wanted to test drive. Once we finally arrived to the dealership, since the first client advisor didn't have the cars ready, the second client advisor was scrambling to get the vehicles we requested ready and sanitized. We waited a while to test drive the BMW X1 that we liked because it had to be jumped. We were informed that the battery was dead! Red flag, however I really appreciated his honesty. I was told that the battery would be replaced if we were to move forward with the vehicle. Great. The client advisor was knowledgeable and nice enough but didn't really seem that enthusiastic about his job. But that's neither here nor there. I had another issue about their credit card policy which was ironed out by the Sales Manager and our client advisor for which I was really appreciative. That's why I gave 2 stars instead of 1. Here's where the last impression was like the first...meh. On the day that I told them that I was ready to move forward with the purchase (the next day after test driving) I was told that the vehicle was being purchased through text message. The client advisor told me that the Manager would get back with me with similar vehicles (again through text), but I never heard back from ANYONE! Not even to say that they didn't have anything available. Great "customer service" from a "luxury" brand dealership. The next day we went to another dealership, AutoNation after I found the same make and model that we test drove at Momentum BMW except this BMW X1 was newer with less miles and 2+ more years of manufacturers warranty. The customer service we received at AutoNation was ABOVE and BEYOND what we received at Momentum BMW. The sales person at AutoNation was happy and enthusiastic and was such a joy to deal with. He was quick to respond to any questions we had and we never waited long for a response. We purchased that BMW X1 from AutoNation and they now have our business for the car my husband and I will be purchasing in 2021. Oh, and AutoNation didn't have any of the unwanted dealer add-ons that we didn't have to option of declining at Momentum BMW. I will NOT be recommending Momentum BMW to any of my friends and family.Never Disappointed
by Jmaxter54 on 10/06/2020All personnel are very helpful and accommodating. They really make you feel welcome.Great Experience
by Robert on 06/13/2019updated 06/21/2019I have bought 6 cars from Momentum BMW , and they are very honest and professional. Highly recommended !Robert, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BMW EXPERIENCE
by BMWNUMBER1 on 06/13/2019updated 06/21/2019excellent buying experience. great staffs.We are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
About our dealership
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 05/20/2025