AutoNation USA Houston
Customer Reviews of AutoNation USA Houston
Review type:
Luis
Luis
by Aungtunaye on 07/14/2025Luis was amazing! He helped us find exactly what we wanted and made the process smooth and easy. He even threw in a sunshade for the back of my car when I was buying my 2024 Prius. Super helpful and thoughtful – highly recommend him!Hello Aungtunaye, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation USA Houston and we hope to be of service again in the future.
F-150 hybrid leased from Crest Ford of Centerline, MI
by Mark G. on 07/07/2025updated 07/16/2025The entire lease experience was very pleasant. The salesman, Mr. Khan, made the process go very smoothly and I'm very happy with the remarkable contents and features on this awesome F-150.Hi Mark, we are very happy we could provide you with a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bought my pre-owned 2024 CRV Hybrid Sports L without Hassle
by Marloedward on 07/07/2025Thank you, Johnnathan Chahin for making the process easy and quick. He is straightforward, honest and provided information that allowed me to reduce the time and cost in vehicle purchase.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
New vehicle
by Ursula63 on 07/06/2025Johnathan, Tylen, Mo Thank for time and patience. I was very satisfied with their performance in help get a LexusHello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Houston! If you ever need help, just give us a call. Happy motoring!
Good service
by Tialovely on 07/01/2025Thanks Christian for coming in on your day off to sell me a car.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
This organized and very rude customer service representative
by Michael on 05/20/2025Proceed with the utmost caution! Adam and Caesar provide very poor beneath the surface not even mediocre at best customer service. These are two people that should not be working with the general public. I purchased a mini Cooper on May… 16th 2025 and I returned on May 17th 2025 because I had issues. I was told to come back on Monday May 19th at 9:00 and I did I was there at 8:50 promptly. After sitting there for 4 and 1/2 hours I was told that the person that works on windshield was not there. Not exactly sure why I sat there for 4 and 1/2 hours only to be told that I couldn't be serviced but nevertheless I came today and I was a few minutes late due to 2 wrecks on 45. The first person I interacted with with Adam he was extremely rude and very snarky. He would not allow me to complete a sentence and I hope that you guys have cameras so that you can cross reference exactly what I'm telling you. There was a point where I had to ask him "did the middle of my sentence interrupt the beginning of his". He would not stop talking over me and would not let me complete a sentence. I explained to him that he was being extremely snarky. When I requested to speak to the manager he said that he was the manager and I told that there was absolutely no way that someone left him in charge of their business and I wanted to speak to the manager over everyone. He makes a phone call and then a young man named Caesar comes out. From Caesars demeanor I could immediately tell he was not the manager. So my first question to him was "are you the general manager". And no point should a representative falsely represent themselves as the manager. Anyone looking for a new car I strongly urge you to go somewhere else.. I feel like I was discriminated against because of my alternative lifestyle. Kelvin and Tylen werr great! Very accommodating and hard-working! However Caesar and Adam completely ruined my experience. Every opportunity that I get I am going to strongly recommend that no one comes here. I hope this review reaches everyone that it needs to because poor customer service and especially being rude to a client is u acceptable. I came in perfectly calm but the moment Adam felt like it was okay to be rude and snarky I definitely met him where he was. Find you someone else to play with because it's definitely not me. I will be reaching out to corporate office in escalating this issue because no one with that attitude needs to be a person's first point of contact for any business whether I'm buying a car or a candy bar he does not have the customer service necessary to deal with the general publicGarcias
by Mario D on 05/06/2025Jimena Alvarado was my sales representative. I appreciated being able to make the purchase without pressure. She took care of my order efficiently, making the whole process easy and quick. Thanks also to Juan Bentancourt, the finance… manager — he was very kind and never rushed me.We are pleased to hear you had such a positive experience with us, Mario! If you need more help, our team is available to talk -- safe travels!
Recent Purchase
by Christopher on 03/28/2025Bahroz was helpful and efficient.Hi Christopher, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!
Kaila Mason
by Jasmine on 03/08/2025updated 03/17/2025Johnathan was a 5 star salesman he was honest and very upfrontWe appreciate you taking the time to leave us a response, Jasmine! Drive safe, and we'll see you on the road.
First car purchase
by Sonia027 on 03/15/2025Keevyn was great & got me a good deal. Easy non stressful process. Cut to the chase. No run arounds. I’d recommend him to friends & family.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jashonia
by Jashonia on 02/27/2025updated 03/06/2025Service was very great , very satisfied and things went smoothly Mr.cornell and Ms.jimena where very great to us got us rolling todayWe are pleased to hear you had such a positive experience with us, Jashonia! Drive safe, and we'll see you on the road.
Quick and simple!
by Kirstileckel on 01/20/2025updated 01/27/2025Johnathon was quick to get us approved and was only at the dealership for about a hour getting everything finalized!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Car Purchase
by Rose Johnson on 01/16/2025This was the best experience buying a car I have ever had. This was an intimidating experience, as I just completed a divorce and this was the first time I bought a car on my own. So friendly and helpful throughout the entire process!! I… will definitely be back for my next purchase when my son turns 16.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Kayvon customer service
by CarterL on 11/10/2024Kayvon was able to get me into the car I wanted with no problems at all, he was very helpful and knowledgeable, would recommend anyone to ask for him for their next purchaseHi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Perla R on 11/10/2024Tanner assisted me and was very helpful in looking for the vehicle I wanted!Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
10/10
by Family mam on 11/09/2024I had such a good experience at Autonation USA Houston 🇺🇸 ☺️. Alexander helped me to find the perfect vehicle for my little army. I have been having a difficult time with other dealerships being patient enough with me and my six kiddos,… but not Alexander. He was able to show us exactly what we needed. Tanner was also a help with entertaining my Autistic son. Who has been extremely antisocial since his mother left us. Not with Alexander and Tanner though. These two are what America is all about! [non-permissible content removed] I'm definitely going to recommend this dealership to everyone.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation USA Houston and we hope to be of service again in the future.
Sales
by Jeanette on 11/09/2024I will definitely recommend my friends and family to Alexander Diaz he answered all my questions and was very caring when helping meHi Jeanette, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Alex!
by SmashTX on 11/09/2024All my Son, Donger, wanted for his 16 birthday was a new car and luckily for me I found Alex at Autonation Houston. Alex was very patient and understood that a driver don’t pick the car; the car picks the driver…there’s a mystical bond… between man and machine! Thank you Alex!!!!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Isaac great sales help
by Erinpfr on 10/16/2024updated 10/24/2024Quick and simple. EasyThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service from Haroon
by Candace on 10/14/2024updated 10/21/2024Haroon was a pleasure to work with. Went the extra mile to make sure I got the truck I wanted and arranging for the best time to replace the windshield.Hi Candace, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
Extremely satisfied
by Shedrick on 10/08/2024updated 10/16/2024thanks to Devion for staying with me through the process, he didn't push me into buying anything and helped me throughout the whole processHi Shedrick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Aungtunaye, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation USA Houston and we hope to be of service again in the future.
by Rose Schmidt on 07/21/2025