Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
New 4runner
by Sevenfoldmar on 12/28/2023Jose Rugama helped with my new 2024 4Runner quick and easyHi, thank you for sharing your positive experience! Feel free to stop by if you ever need any more help.
Mrs.
by Sherin G on 12/22/2023Mr. Aziz helped us to buy the brand-new Highlander. He answered all of our questions and helped to get the vehicle at the price we asked for. I do recommend him to be your salesman.Hi Sherin, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Gulf Freeway. Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales
by Don Hebert on 12/17/2023Shakeel did an excellent of taking care of our needs during our visit!We are pleased to hear you had such a positive experience with us, Don! If you ever need help, just give us a call. Happy motoring!
SAFETY RECALL
by SafetyRECALL on 12/14/2023I had a ticket left at my car's window at my apartment from someone saying “URGENT SAFETY RECALL” and had a description to come to one of the nearest toyota service centre to fix an electronic component which may not operate in some… crashes. Earlier, I had no nose inside of my vehicle but after I got this ticket left at my home , my car is making a lot of noise while operating it & also this ticket has clearly mentioned you have to come to fix the noise filter as well & in accordance with this ticket left at my car I went to a nearest toyota service center to fix it but it seems like they haven’t touched to fix noise filter and air bags because I am still hearing a lot noise and the passenger’s air bags remains always off mode. Please suggest what I should do next, I literally need to fix these immediately.Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
Toyota AutoNation - David Garcia
by Stephanie H on 12/03/2023David was amazing and was able to get me exactly the vehicle I wanted at a price far better than I expected! I had an overall great experience! AutoNation just earned a repeat customer! I very highly recommend asking for David when you go!Hi Stephanie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Sale was quick and smooth
by Bobkovach99 on 12/01/2023Very goodHi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Bad service! Sold me a used truck with bad brakes
by Jesus Flores on 12/01/2023I came in to my 1st oil change after buying a used truck. They handed my keys and I was on my way. As I was driving I noticed a whistling sound. After a week I opened hood and found filter laying on the engine.I was missing a hub cap. Then… after reading the paperwork It says I need brakes! I just got the truck! I was sold a truck with bad brakes making it unsafe to drive. I am dissatisfied. I really thought buying a truck from Auto Nation Toyota dealer would bring me peace of mind.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Gulf Freeway take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Repair
by Reichert on 11/30/2023Service was excellent as always. Fast and well documented service, love the video walk aroundHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
In and out service
by SQm1984 on 11/28/2023Very fast and efficient. Easy and convenient schedulingHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
40,000 check up
by Kathleen on 11/28/2023Made online appt, easy. Contacted by advisor for specifics any concerns. No waiting in line. Contacted for pickup in timely manner. Description of work done n check out. Great experience.Hi, we are pleased to hear you had such a positive experience with us, Kathleen! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Best Vehicle Service Advisor
by Rafiqur Khan on 11/21/2023Mr. Adam at the AutoNation Toyota Service is an extremely Professional Service Advisor. Always greets me with a smile. I have never seen him tired. He always does his job with enthusiasm. He has vast knowledge about car servicing. He has… recommended me the services required for the 2010 Toyota Camry. It is for Service Advisor like Adam, I keep coming back to AUTONATION TOYOTA. ALL THE BEST TO THIS SINCERE, DEDICATED AND HONEST SERVICE ADVISOR.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by LaBertha on 11/14/2023Rachel De Leon was awesome through my entire purchase process. She was engaging, very attentive, honest and professional. She made me feel at ease when I was very nervous inside. Once at the dealership I felt like she was family. My finance… manager Abid was just as wonderful. His honesty and sincerity made me feel like I made the right vehicle choice. He explained my finance details very clearly. This was the most pleasant car purchase experience I have ever had. They are an asset to Autonation.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
by Carlos Rodz on 11/13/2023Appointment was easy to make. I was greeted upon arrival. Waited in the lobby. Clean and comfortable. I did not have to wait long. Great communication from my Service Advisor.Hi, we are pleased to hear you had such a positive experience with us, Carlos! Don't hesitate to call us if you ever need anything. Be safe on the road!
Used Car Sales
by Cindy L on 11/07/2023Terrible, ruined my daughters first car buying experience. Sales manager is rude, there is zero communion between departments and getting a call back without being made to feel you are a bother is impossible. Sales manager made it very… clear that he”signs many repairs approvals on a daily basis” ours was no different. And this is a service issue not sales even though we only had the car in our possession for 8 days after purchaseHi Cindy, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
scheduled maintenance
by TJaggar on 11/06/2023Awesome, went in for an oil change. I added a few things, I wanted them to look at the wheel well and the tire pressure. As I drove they have that gadget to check alignment, it indicated back drivers side needed alignment. They ended not… needing to do alignment, so did not charge. Also, the tire pressure turned out not to be a problem so did not charge for that. They sent a picture of the cabin air looked bad so asked to change it. Not something I could do myself. Come out charged less then expected.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
oil change
by sdavary on 11/03/2023the service rep. had no knowledge to explain the charge and my car problem. the timeframe was too long.Hi, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
Very satisfied
by DonConstanti on 10/20/2023The service representative Marily saw me right on time when I arrived and my vehicle was taken care of very fast. I commend her and the service team that worked on my 2022 Tundra.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Never Again
by LMTaf79 on 10/19/2023I will never again set foot in this car dealership. I can't even bring myself to go back to get some things checked out. I'd rather do it myself to know that it was done correctly. I spent 6 hours there, waiting for paint to dry. My car was… suppose to have been detailed and charging the whole time. I was only interested in one vehicle so, it wasn't a question of me not purchasing the thing. By the time I was done there it was 6:30, my car was barely charged enough to make it home. The sales dude was alright, but as with any other car dealership experience you knew he was NOT going above and beyond and customer satisfaction clearly wasn't a priority. I had just found a manager to actually complain (which I so rarely do), and he finally decided to pull up with my barely charged car that didn't look like they'd done any detailing, or anything else. Carvana from now on-all day every day. The prices are a little higher than they would be at a normal dealership, but ever car I've gotten from them was pristine, perfect condition. The convenience of having it delivered and being able to complete the credit stuff in 30 minutes is well worth the extra you spend.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
THANK YOU!!!!!!!!!!!!!!!
by JClark on 10/04/2023I recently had the pleasure of purchasing a car from AutoNation Toyota Gulf Freeway, and I must say it was a fantastic experience! From start to finish, the entire process was smooth and hassle-free. Upon my arrival, I was warmly greeted… by Connie at the front desk, who promptly connected me with Carlos Barrera, the salesman I had been communicating with over the phone. While I waited, Mike Child, the General Manager, personally expressed his appreciation for my visit and ensured that my needs were being attended to. Before I even had a chance to take a seat, Carlos arrived at the front desk. The entire team, starting with Connie and Mike, set a professional and hospitable tone for my exceptional experience at AutoNation Toyota Gulf Freeway. Their attention to detail and customer service exceeded my expectations. Carlos was extremely knowledgeable and friendly. He patiently answered all my questions and walked me through the buying process. I never felt pressured or rushed into making a decision, which is something I truly appreciate. After making a deal with Carlos, I was sent to Ivan in the Finance Department. The financing options they offered were competitive and tailored to my budget. Ivan handled the paperwork efficiently, and I was in and out of the dealership in no time. AutoNation Toyota Gulf Freeway provided exceptional customer service, and I highly recommend them to anyone in the market for a new car. If you're looking for a dealership that values your satisfaction and offers a wide selection of quality vehicles, this is the place to go. You would be lucky to deal with the GM Mike, Carlos in sales or Ivan in Finance. Thank you to the entire team at AutoNation Toyota Gulf Freeway for making my car buying experience such a positive one. I am a truly satisfied customer and will definitely return for any future automotive needs.Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Service Department Experience
by EddaArisL on 09/26/2023I had a great experience at AutoNation Gulf Freeway Toyota. Setting up a service appointment was a breeze. Joe Vaske, the Service Advisor, provided excellent service, kept me informed throughout my visit and did a great job of explaining… the maintenance items that required my attention. I highly recommend this dealership, and Joe Vaske in the Service Department for all your service needs. I bought my truck here, too, and had a great experience with the sales team, as well.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
Milton Lopez
by Milton Lopez on 09/24/2023Was very pleased with the attitude and the professionalism they present themselves withHi Milton, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025