Grapevine Honda
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Customer Reviews of Grapevine Honda
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WORST SALES EXPERIENCE EVER
by Brian Smith on 04/01/2023I am 41 years old and have purchased MANY vehicles over my years. I have never seen a more dishonest and shady sales manage as Erick at Grapevine Honda. I called about the vehicle and spoke with Frank Ivens and confirmed the vehicle in… stock. This was a 2021 Honda Passport with 21k miles one owner and advised that was CPO. The car was also marked as CPO with a red sticker on the top of the passenger side windshield. A price was agreed upon (out the door, including TT&L, 33k). Now the sales manager, Erick, gets involved and confirms the vehicle is CPO and agrees and has me initial off on the $33k price. Now that I’m presented the “numbers” they’ve ran , a payment of nearly $800 per month for 60 months. When I ask Erick about my pre approved rate through a local credit union, that they confirmed they work with, he stated that he was unaware of the APR. and I noticed that the paperwork he is now showing no longer has the APR listed just a monthly payment. And this amount is exorbitant to the rate I’ve been approved and the money we’ve agreed upon. So now a on and off conversation with Erick continues over the next 3 hours. He originally presented a hand written quote of a rate of 8.94 apr even though it’s way over the rate I’ve been approved for. He later tells me that not only was I making up the warranty he offered, after stating the car is not actually CPO, he states, and I quote, “that conversation wasn’t recorded, so it didn’t happen”!!! After hours at being at this dealership and me calling him out on his lies and me going to my car, Erick chases after me. He then asks what he can do to make it right and I advise that he can keep his promise of including the warranty in the original price that was agreed upon as the car was stated to be CPO. Erick the. Says he will go into his manager to review. Then comes back several minutes later to advise, HE CAN NO LONGER SELL THIS VEHICLE AT ALL!!!!! Lying yet again, that “Honda” has put a stop to the sale!hide numbers
by HRV LX on 03/16/2022Saleman was great but the person in charge of doing the finance didn't. with a good credit scored he gave me a high APR, and he didnt include my downpayment in the total payments so I am ending up paying almost 10K more.(%K for the credit… and 5K I gave as downpayment) I assume that's a mistake so I will go tomorrow and let you know how this man handle it.
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