Mac Haik Ford Lincoln Georgetown
Customer Reviews of Mac Haik Ford Lincoln Georgetown
Review type:
Joe Palomarez
Everything is good
by Texas Red on 08/12/2023I purchased the Ford Escape Hybrid from Mac Haic Ford in Georgetown, Texas. I did a lot of research online so I knew what I was looking for. They had two 2023 Escape Hybrids in stock. I needed a small SUV that I could tow behind my RV… and to my surprise, the Escape Hybrid can be towed per the manual. Salesman was very informative but not pushy. Spent a lot of time with me which helped with all the electronics that the car has. Same good experience with the Finance person. It was a very satisfactory sales experience. I highly recommend checking out Mac Haic when looking for a Ford product. Two issues with the liftgate on the car but both were addressed by the dealership.Never again
by Dissatisfied on 08/11/2023I set an appointment for an oil change and tire rotation on my 2020 Lincoln Corsair thinking I would like to keep the service with the dealership. 1. It should not take 2.5 hours to change oil and rotate tires. 2. The car service was… completed and returned to the front of the building. It stood there until I asked why the car is out front and I am still waiting. 3. There were greasy footprints on my carpet. This was the first amd LAST time I use this "service'.Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Mac Haik Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at Sivia Sasa 512-930-6208 and we will do our best to make this better. We hope to hear from you soon.
Excellent as expected!
by KD Ross on 08/09/2023Had an appointment for routine periodic service + 60,000-mile recommended items AND two road hazard damaged tires. On time intake, great communication, and a little over two hours to complete all the work (as expected). I prepaid for… periodic service and road hazard insurance when I bought the truck, so my total bill was $0. Couldn't have asked for better service. Kudos to my service advisor, Deborah Gonzalez!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Best Dealership in Texas
by Ben Comiskey on 07/20/2023All the people in service are very professional! Big thanks to Charlie Tincher for jumping in and getting my truck fixed and back on the roadHi Ben, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Excellent Service
by nowlinj on 07/17/2023Made an appointment with "Cowboy" in the service department for a recall repair and a new battery. He was so attentive and professional. He went above and beyond what I expected. The best service ever!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Fixing 3 Things
by StephenB on 07/12/2023Got the sticking door fixed. It appears that the major thing concerning the thumping noise on the back passenger side of car has ceased. The noise in ceiling is still occurring. Will take back in for another look.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
F150 Platinum
by PlatinumF150 on 07/09/2023Excellent buying experience! The whole process was engaged and transparent. Johnny Bennerson experience was customer focused. His knowledge of the vehicle's options and approach was outstanding.vehicle inspection
by Dr. Judd on 07/08/2023In and out with 20 minutes without an appointment!Hello, we appreciate you taking the time to leave us this feedback. If there is anything else we can do to assist you, please let us know! Take care!
2012 Lincoln mkx
by Paul lynch on 07/06/2023I was in and out with a new car in less than 3 hours.Hello Paul, we are happy we could make your experience a positive one! Safe travels!
A/C repair
by Superbee on 06/14/2023MacHaik did an outstanding job on my a/c repair. From start to finish I was kept informed and the time to repair exceeded my expectations. Car was left clean and good shape. Service rep. could not have been better. Very pleasant,… knowledgeable and most importantly listened to me and provided me with feedback on work progress.Mac Haik Georgetown - Doc Leisy Rocks
by HT2Crew on 06/02/2023It's well known that the Maverick Hybrid is so popular that Ford cannot supply demand. I was blown away that I was able to get my Hybrid this soon approximately 8 months when most are having to wait well over a year. Doc was a true veteran… and excellent to work with, straight answers to all my questions; helpful in considering and ordering options, 100% knowledgeable about the product, and kept me informed every step of the way. I will recommend friends and family to Doc in particular. Thanks Doc and thanks Mac Haik.Horrible
by ConnorL on 05/24/2023Was sold a different car than what I test drove and liked. Yes, the car that you sold me has nicer rims, but the transmission on this car is awful. It’s like you tried to get rid of a bad car and passed it off to me. None of the managers… apologized for the inconvenience nor any compensation given to me. Absolutely ridiculous and my family has been buying ford vehicles for 50 years.Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Sivia Sasa at 512-930-6208 your earliest convenience and we will do our best to make this right. Hank Henriod Sales Manager (435) 657-8060 hank@labrumford.com
One year service on Mach-E
by BillyNed on 05/10/2023Quicklane was prefect for my first service experience other than recalls. The service rep also got the recent announced recall scheduled.Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
new Bronco Sport
by Gary in TX on 04/24/2023We needed a new car but were not sure what we wanted. We stopped at MacHaik Ford to look at Explorers and were assisted by Muta Machemedze. He was very helpful and patient with us, showed us a variety of Explorers and went on a short test… drive. We asked about a smaller SUV and they had several Bronco Sports. We liked them and took a longer test drive and decided to buy. The entire staff were helpful and didn't try to hard sell us. The sales manager and financing guy were awesome and helped us get special Ford Credit financing.Hi Gary, we appreciate your positive review about your recent experience with us! We hope to be of service to you again! Take care!
Quick Lane
by EFarris on 04/19/2023We have always made appointments for service for our Ford Edge but didn’t need one for our inspection. We checked in and it took a total of 35 min to out the door. Excellent service with a pass!!!!Hi, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
New Ford Exployer
by Tom T Texas on 03/25/2023My experience in purchasing my new Exployer went very well we negeoated the price and trade in details that worked out good.Hi Tom, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.
Oil change
by CDarter on 03/23/2023Staff was very friendly and efficient. Service was performed in less time than expected.Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
new car purchase
by twinkie02 on 03/05/2023vehicle purchase went as plannedPrompt and Efficient Service
by Rip Moran on 03/01/2023Shawn was an extremely helpful and knowledgeable service tech. Got the truck right in and got the rtequired work taken care of.Great service
by Norma R on 02/15/2023Robert Gonzales is always very courteous, knowledgeable and very helpful with all my concerns and questions.Hi Norma, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
New battery replacement - installation
by SafetyMD on 02/10/2023Disappointed in technician service on battery replacement. My terminal clamps were re-installed (with a brand new Motocraft battery installed) still loaded with old corrosion from the old battery - caked all around the terminal clamps -… solid. I never experienced this before and feel that the clamps and significant amounts of corrosion should be cleaned off by technician. It can be cleaned with a battery terminal spray cleaner - acid cleaner - baking soda, wire brush, etc. Also, does not appear to have any anti-corrosion spray or di-electric grease on new terminals to prevent future corrosion. Just dissapointed as I will need to go purchase spray cleaner and do it myself after a $220.00 bill and 1/2 day off work.Hello, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to Sivia Sasa 512-930-6208 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.
Hi Texas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
by Theo Sanders on 08/15/2023