Mac Haik Ford Lincoln Georgetown
Customer Reviews of Mac Haik Ford Lincoln Georgetown
Review type:
Joe Palomarez
Nicole fantastic to work with
by AndiM01 on 04/27/2024We were looking for a Subaru finding a Subaru Outback for a reasonable price under 160k miles is difficult Nicole worked with us on getting the car we were 3 hours away and she did a virtual showing can't thank her enoughDealer
by GhostRanger on 04/16/2024Pleasant people but I would had liked a full tank of gas instead of the 3/4 full.Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Sold me a 2018 Hyundai Elantra without disclosing
by Mark Magers on 04/05/2024This dealership sold me a 2018 Hyundai ELANTRA without disclosing to me, that this type of car is extremely difficult to insure for full coverage. This is due to a security issue stemming from a TikTok video on how to steal the cars. I… purchased the car in good faith, and only after I returned home did I realize that my current insurance company would not Provide full coverage insurance. I spent approximately 10 hours researching and working on changing my entire insurance package to another Insurance provider.Hi Mark, we would like the opportunity to address your concerns. Please reach out to Sivia Sasa at 512-930-6208 when you have a chance. Thank you, and we look forward to hearing from you.
2021 Ford Edge
by Mariana on 03/17/2024I bought this car from Mac Haik Georgetown. I was excited about it and except a missing part who no one was acknowledged, I will recommend this dealership to anyone. My sincerely advise is to check everything in and out of your vehicle… before to purchase. I gave them my five stars only because they were willing to take care of my car and because of my salesman, Angel who was very helpful to me.Hi Mariana, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
One Day
by Arthur A. on 03/15/2024We had researched Ford Mavericks on the Ford web site and knew what features we wanted. MacHaik had several on the lot with those features. Picked a color and signed the deal all in one afternoon. Drove it home the next day. The sales… person answered all our questions. Only negative I have is the feature list on the window was not clear. List said Tool box $320. I haven't looked for that tool box. Car came with LoJack which wasn't listed, but seems like a good thing.The best buying experience ever
by Laura M on 02/08/202410/10 customer service as always. Rene Chavira is The G.O.A.T!!! His dedication, honesty and care for each of his customer is what made me believe in salespeople again. Mac Haik Ford-Lincoln is the best place to get a vehicle from, strongly… recommend them for everyone!!!!Easy Bronco Purchase
by losojos on 01/29/2024I started shopping for my Bronco in March of 2023 when they were still scarce. I wanted a Wildtrak with the Lux package and a hard top, flexible on the color. Every dealer I spoke with just tried to convince me to buy from their Bronco… Sport inventory except Steven at Mac Haiak Ford. He asked about my timeline, found out I was in no hurry, and immediately gave me the option of placing an order for the exact Bronco I wanted. No deposit was required and I was guaranteed the sticker price. Over the next several months, Steven kept up light but consistent contact and I got an automated update from Ford every 45 days until I had a build date, and then more frequent updates with each status change until my Bronco was delivered to the dealership in January. Steven had us work with Doc to complete the sale, who was incredible. He was genuinely concerned about ensuring a positive experience and about our safety (he talked me out of some steps that have reports of being slippery). Doc is also very knowledgeable about the vehicles and their features, but more importantly, he knows when to give you all the info and when to tell you where to look it up once you're ready (there are A LOT of features on this thing). Steven remained a familiar face throughout the process and they both made the experience fun and painless. Shout-out to Olga in the finance department, as well. We only spent about 10 minutes with her, which is amazing!Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Bad communication
by Ben5679 on 12/27/2023Everyone was very nice there when I purchased my vehicle, however when I went to pick it up after they said it was ready It wasn’t even at the dealership and was somewhere else getting inspected. It took over two hours for me to get my… vehicle that they said was ready and I had purchased this vehicle 3 days before hand. And when I got my vehicle it wasn’t even washed or detailed.Hi, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact Sivia Sasa at 512-930-6208 at your earliest convenience and we will do our best to make this right.
Fantastic
by MateoRojo on 12/05/2023Everything went fantastic. We got a great deal on a great car. Eric W was our salesman and Gabe was our manager. We are super happy and will shop there againHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Mac Haik 2024 Mustang order
by PDaddy1280 on 12/05/2023I ordered a 2024 Mustang from Mac Haik with Nicole Stewart as my sales person. She was amazing the entire way through the process even though there was a mix-up on the tracking when another customer's order was mistaken for mine, but Nicole… was wonderful. I bombarded her with tons of messages during the almost 4-month process from order to delivery, and she took it all in stride. I would recommend Nicole and the people at Mac Haik in Georgetown to anyone looking to buy a Ford.Thanks to Nicole Stewart I bought a new car !
by Janirolf on 11/30/2023Best experience purchasing a car !! Nicole Stewart answered every question and knows the vehicle well, to help fit my needs. A true privilege working with Nicole !! Thank you so much !!!Excelente servicio
by ANCESAGO on 11/22/2023Quedé muy satisfecha con la atención del asesor Carlos González, fue super paciente y amable durante todo el proceso, salà del concesionario con exactamente lo que estaba buscando.Hola, nuestro personal está dedicado a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que pueden confiar. En Mac Haik Ford, valoramos a nuestros clientes y esperamos verlo en su próxima visita. ¡Cuidarse!
Service
by Lawrence on 09/28/2023Mac Haik quick service department is great, I purchased a 2022 F150 from them and my experience with them has always been great and expeditiously.Hi Lawrence, thank you for your kind words, and congratulations on your new vehicle! Safe travels!
YOU ALWAYS LEFT ME SATISFIED & SMILING
by Michael on 09/27/2023Assured what needed to be done was done correctly.Hi Michael, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Oil change/tire rotation
by Bennie B on 09/22/2023Oil change and tire rotation was done in about an hour and a half. Service writer,Deborah Gonzalez was very friendly and kept me informed as to the progress of the work.Hi Bennie, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Big new machine
by Walzstreet on 09/12/2023The complete car buying experience was painless.Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Mobile service (recall) repair
by Ford Repair on 09/08/2023The mobile truck came to our house to fix a recall on my Ford Expedition and my husbands Lincoln MKZ. Andy was so polite and professional. He actually showed up early, which was great. This is the first time we've had the mobile truck come… to our house. This is the only way to go, normally we take the cars to the dealership service department and sit there for hours. Since this was a recall there was no out of pocket money to us.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
F150 oil service on 2022
by Jaggedg on 09/06/2023This is the third time that I’ve taken my 2022 F-150 in for the oil and services. Have had no problems. In and out within an hour and the crews were friendly and accommodating.Hello, we are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Ford Edge overhaul
by JackieB on 09/05/2023Spent 5300.00 on my Edge Limited and it was well worth it! Runs like a new one even though it’s 13 yrs old. Got a. Great warranty on the. Work done, so for trips to be made should be no problems!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My review a year later.
by Aaryce Hayes on 08/25/2023Well its a year later and I have a better idea about what to expect from Mac Haik. Clay was helpful during the purchase but did not respond to subsequent questions after the purchase was completed. Recently I went to get a routine oil… change and wheel rotation from Firestone. Thats when I learned the wheel lock key was not provided at the time of purchase. THANK GOD I DID NOT HAVE TO CHANGE A TIRE DURING THAT YEAR! It took 3 days of calls using my work time to find someone to address the problem. Sophie at Mac Haik requested new wheel locks and a key. I appreciate that. The replacement took several weeks and I had to call for updates. When I took the car in to replace the wheel locks and have my tires rotated, it took several hours although they were expecting me. They did not and should not charge me for the replacement but compensation or even acknowledgement for the inconvenience, time taken from work and to drive from Austin to Georgetown for the work never occurred. They did not give me the wheel lock key but I searched before I left and found it in the glove compartment. I would not purchase from Mac Haik again because of the poor customer service. When the problem was identified, all of my subsequent interactions made me feel like they were doing me a favor by correcting their mistake. The interactions felt very different before vs after purchase. Live and learn. :(Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please give us a call at (512) 930-3673 and we will do our best to make this better. We hope to hear from you soon.
Super Service
by Harry M on 08/18/2023After getting my car cleaned at the carwash, it would not start. I called the Mac Haik Ford dealership. They checked my records and confirmed that I bought the battery from them. I got a jump and carried the car to them. Because it was… still under warranty, they replaced the battery free of charge. I've taken my car to them since 2019 and have always received excellent customer service. This is the place to come for all of your vehicle needs.Hi Harry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Stephanie Mavis on 04/30/2024