Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Customer Reviews of Glenn Polk Autoplex - Chrysler Dodge Jeep Ram
Review type:
Great experience
Consistent AWESOME Customer Service
by Larry on 07/18/2025This dealership is consistently helpful, knowledgeable and timely resolving of issues, with hard to beat Customer Service.Thank you, Larry! We’re so glad to hear that our team continues to deliver the kind of service you can count on. Helpful, knowledgeable, and timely—that’s what we strive for every day. We truly appreciate your continued trust!
Long time comin’
by Hard labor on 07/12/2025updated 07/18/2025Awesome, they have been trying to earn my business for a long time, I am a hesitant buyer, and keep vehicles for a long time. But they were patient and gave me a great deal with great serviceThank you! We’re so glad our team’s patience and persistence paid off—and even more glad we could earn your trust. It means a lot to help someone who truly values their vehicles and takes their time. We’re excited to have you as part of the Glenn Polk family!
Excellent Service Department
by Ken on 07/15/2025Glen Polk Service Department diagnosed my vehicle in an unscheduled visit and also brought the vehicle in for further analysis. The part has been ordered and a scheduled visit is set up so the repair can be completed. Not many dealerships… would value your time to go above and beyond especially when it was not a scheduled service call.Thank you, Ken! We’re glad our service team was able to jump in and take care of you, even without a scheduled appointment. Going above and beyond—especially when it comes to your time—is what we aim for. We appreciate your trust and look forward to getting your repair wrapped up soon!
Great experience
by Terry Vernon on 07/15/2025Well I seen the vehicle I was looking for on Glenn Polk Facebook page so I called them and I got ahold of Frank Villarreal and by the time I got there it was pulled up front and waiting on me to test drive. Frank was very professional and… nice to deal with and there was know pressure to hurry up and make a deal. Then the Lady that did my financing was very helpful and professional as well. Easiest car buying experience I’ve ever had. Will definitely be going back in the future.Thank you, Terry! We’re so glad Frank had the vehicle ready and waiting for you—no pressure, just a smooth and professional experience from start to finish. It’s great to hear our finance team made things just as easy. We truly appreciate your kind words and look forward to seeing you again in the future!
Amended Review
by Phil on 07/11/2025I previously submitted a 3 star review and after working with the staff over my misinterpretation (my bad) I am happy to revise the review to 5 Stars. The dealer exercised due diligence after a reported issue with the vehicle & found a… major issue. They expedited the repair to accommodate my scheduled and to my satisfaction. This dealer is serious about customer service. As a business owner myself, I commend Trent & his team for a job well done, they have my strongest personal recommendation as a car dealer you can rely on.Thank you so much, Phil! We truly appreciate you taking the time to update your review and share your experience. It means a lot to hear that our team’s commitment to customer service came through. We’re glad we could make things right and get you taken care of quickly and thoroughly. Your kind words—and your personal recommendation—mean the world to us. Thank you for giving us the opportunity to earn your trust!
Great experience
by Heidi Freeling on 07/05/2025Frank did an outstanding job helping us get into our new to us Ram. The process was timely, fair, and Frank was very professional. I would definitely recommend Glenn Polk Autoplex for anyone looking for a no-hassle car buying experience.… Ask for Frank.Thank you, Heidi! We’re so glad to hear Frank took great care of you and made the process smooth and fair. That no-hassle experience is exactly what we aim for. Enjoy your new-to-you Ram, and thank you for the recommendation—we’ll be ready anytime you need us again!
Always Taken Care Of!
by Courtney Schroeder on 07/04/2025It's always a pleasure doing business with this team of hard workers! The service advisors listen, the quick lane techs are fast, and my vehicles always leave happier and prettier than when they arrived!Thank you so much, Courtney. A 'happier and prettier' vehicle puts a :)))) on all of our faces!! I love that you have a relationship with our team, and we will see you next time.
Time is money
by Don Myers on 07/01/2025No runaround, to the point dealings with price, availability as well as trading vehicles. Very professional and courteous, from calling and inquiring to final sale. No wasting of time and needless sales pitches and games.Thank you, Don! We’re so glad to hear your experience was straightforward, professional, and respectful from start to finish. That no-nonsense, no-games approach is exactly how we do business. We appreciate your trust and are grateful for the opportunity to earn it!
Leading by Example!
by Doug Lovejoy on 07/01/2025The Glenn Polk AutoPlex Team were prepared and professional! From the moment I entered the lobby to pulling out of the parking lot in a new Dodge Ram, they made the sales process customer centric! Joel Gomez paid attention to every… detail….and followed up to make sure the vehicle performed well in my travel home.Thank you for the kind words, Doug! We’re so glad to hear that your experience—from the moment you walked in to driving off in your new Dodge Ram—was smooth and centered around you. Joel’s attention to detail and follow-up are what we strive for with every customer. We appreciate your trust and hope you’re loving your new truck!
Best of the Best
by Chris Kennard on 06/30/2025They have a Good inventory, friendly employees, great service department & North knowledgeable sells people. Even the experience in the finance department was a Pleasent one.Thank you, Chris, for being such a loyal customer for nearly 30 years!!!!
Rick’s review
by Rick Smith on 06/24/2025updated 07/01/2025They are very friendly and politeThank you so much, Rick.
Best Dealership in Town!
by Aspen Knifong on 06/30/2025I had such a great experience at Glenn Polk Autoplex – Chrysler Dodge Jeep Ram! From start to finish, their team was absolutely incredible. Everyone was welcoming, knowledgeable, and genuinely cared about helping me find the right vehicle… without feeling pressured. They answered all my questions, made the process smooth and stress-free, and truly went above and beyond to make sure I was taken care of. It’s not every day you come across a team that’s this dedicated and easy to work with. If you’re looking for top-notch customer service and a dealership that treats you like family, I highly recommend Glenn Polk CDJR!Thank you so much for the thoughtful review, Aspen! We’re thrilled to hear that our team made you feel welcomed, cared for, and never pressured—that’s exactly the experience we aim to provide. It means a lot to know the process felt smooth and stress-free, and we’re grateful for the opportunity to help you find the right vehicle. Thank you for the recommendation and for being part of the Glenn Polk family!
Top notch service department
by John Cushing on 06/24/2025While you wait service, quick oil change, fuel filter change, reasonably priced.Thank you, John. Easy peasy:)
Great service as always
by Bonnie Perkins on 06/20/2025Dropped in for an oil change, & although it was definitely a busy day they worked me in a very short time. I always appreciate their professionalism & customer service.Thank you, Bonnie. I love to hear that our team was able to squeeze everything in. Thank you for your patience:)
Easiest truck buying experience
by Marcus on 06/17/2025Paul was great to deal with. Easiest buying experience I’ve had.Thank you, Marcus. Paul is amazing!!!
Best dealership!
by Brisia balderas on 10/21/2024My sales men Leslie graham did an excellent job at giving me what I wanted in. Timely manner! He went above and beyond to help me out as well as the other workers there! I can’t emphasize enough how much everyone helped me, no scams just… straight to the point. Seriously the best dealership I’ve ever gone to! Thank you Glenn Polk and team!Thank you very much as well!!! This is an amazing testament to our Glenn Polk Team. Les is about as 'straight to the point' as they come. Enjoy your new ride.
Les is the Best!!
by Chris Stowe Guide Service on 10/21/2024It was overall a great experience! The salesman listened and worked to get us what we needed/wanted.Thank you, Chris. People come from all over DFW and Southern Oklahoma to do business with Les. He is a straight-shooter!!
Can’t find a bad battery
by Jared King on 10/18/2024After being told that I was gonna have to pay for five hours of labor to find an electrical issue I went back to the dealership to find a loose battery connection so basically I paid them to do a job that I had to do myselfSir, this is not an accurate description of your service experience or what was told to you about the diagnosis fee. You towed your highly modified 2007 Ram 3500 with 294,575 miles to us, not running, and requested we reprogram the TIPM. After we reprogrammed the TIPM, the truck still would not start. We then called and advised you the TIPM has been reprogrammed and the truck still does not start. You asked how much it would cost to diagnose the issue. The service advisor then explained to you that due to the age of the vehicle, miles, after-market accessories, and concern, we would need up to 5 hours pre-approved for diagnosis. Also, that the tech would clock in and only charge you the actual time of what it took to diagnose the concern. Not the full 5hrs if it does not take that long. You brought us 2 new batteries and asked us to install the batteries. We installed the batteries as requested. You were not charged for any diagnosis time at all during this visit and the advisor fully explained to you why the diag fee was needed and how it would be billed out upon approval.Â
Easy Purchase
by Andrew on 10/13/2024I drove 5 hours to pick up my truck after working out the deal on text and phone call. Easy pain free process. Truck was ready and full of fuel waiting when I got there. Paperwork was all ready to go. No pressure to buy the “extras”. Great… experience overall.Thank you very much for making the drive, Andrew.
Great Experience
by D Urban on 10/11/2024Tanner Kuhn helped us buy a 2021 Bronco. It was a seamless transaction. Tanner was very professional, and was a pleasure to deal with.Thank you for buying from us and for the kind words.
BEST DEALER EVER!
by Alan Trammell on 10/11/2024Have been doing all my Jeep service for 6 years through Glenn Polk. Always fast more than good service with all staff friendly and helpful. Facilities are always clean and bright. - and coffee is excellent.Thank you for your loyalty in coming to see us, Alan. And yes, coffee is one of the keys to success:::)))
Our Chrysler, Dodge, FIAT, Jeep, RAM dealership has been in the Gainesville, Cooke County, Grayson County, and Denton County areas for over 22 years, and we’ve been family owned and operated since 1998. That’s 3 generations of our family dedicated to helping you get the best customer service possible. In that time, we’ve strived to help our community, and not just by providing our customers with quality vehicles. We’ve contributed to many admirable causes here in Gainesville, including Make-a-Wish Foundation, Tattered Flag Project, Casualties of War Foundation, and the Boys and Girls Club. We look forward to continuing the lasting relationship we have with these foundations in our community.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
- English
- Spanish
Thank you, Terry! We’re so glad Frank had the vehicle ready and waiting for you—no pressure, just a smooth and professional experience from start to finish. It’s great to hear our finance team made things just as easy. We truly appreciate your kind words and look forward to seeing you again in the future!
by Trent Polk on 07/15/2025