Customer Reviews of AutoNation Hyundai North Richland Hills
Review type:
New Car Purchase
I have no idea what *title* you want in this slot.
by LJBarnes on 11/21/2023The salesman who helped me was Mo Ibrahim. He was so kind and respectful, and I would buy from him again. I visited another dealership earlier in the day, and the salesman there did all the expected high pressure tactics: "I've got another… family trying to buy this car," adding extras that *could not be undone* to the price of the car, etcetera. It was an immediate turn off. My experience with Mo was the complete opposite. I normally hate buying from a dealership, but I would go back to AutoNation in North Richland Hills because Mo was honest and kind - no shady pressure tactics. What a great experience!Hi, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Horrible service
by RSwords on 11/14/2023Autonation warranty doesn’t cover needed repairs. What a scam.Hi, we are deeply disappointed by your experience at AutoNation Hyundai North Richland Hills. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 953-6549 to discuss what we can do to help.
Service Experience
by Throaty on 11/13/2023Toll my vehicle to the service department and setup a diagnostic service and got a responds within a few days, had the problem repaired. It seems the problem was fixed, they did agreat job.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
The right sales associate provides great service!
by Mary Ellen on 11/13/2023I was car shopping with a good friend. We called Auto Nation because we couldn’t find it Ryan Lovin answered his phone. We found the dealership and Ryan. Smooth sailing from first meeting. Ryan listened, found several cars for me and I… was able to have success within a few hours.Hi Mary, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Customer
by Tru Johnson on 11/02/2023Always nice and has the best recommendations .Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service
by JeffreyK on 11/01/2023Maintenance service was great with all questions answered.Hi Jeffreyk, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great experience all around!!
by Renee Eleam on 10/28/2023My husband and I were shopping around for a particular vehicle, he found this one, we called came in later that same day, and left that evening with the car of my desires! No hassle! Great conversation, great sales person Kaden! And… wonderful financial manager Gino was great with breaking down everything! All in all we will highly recommend and will be back for our next purchase!Hi Renee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Hyundai North Richland Hills and we hope to be of service again in the future.
Worst Scheduling in the industry
by Mr.SWood on 10/09/2023The service department leaves a lot to be desired. Waited a few weeks for an appointment. Then drop off my car and don't hear anything from them all week. Call to get an update on my car only to be told that they haven't even looked at the… car. When I asked when they might get around to looking at my car, they said maybe next week or the week after. What is the point of making an appointment if you are not able to get to the vehicle. Then why not call the customer and tell them you are behind and reschedule their appointment. Instead of letting them waist a week, possibly 3 with no loaner vehicle. I spoke to the general manager who had someone from the service department who told me the car would be brought in the following Tuesday. I was also told that they just stack cars up for appointment regardless of how long they will keep your vehicle. He said if I come get my car I will be removed from the list. Since they had already had my car for coming on 3 weeks, I agreed to them keeping my car. I never once received a phone call from the dealership. Well, here it is Saturday and I still have not had a word so I will be going there today pick up my vehicle and take it to some place that respects their customers time and property. They said they are very busy well I will help them get less busy buy taking my car somewhere else. They have had my car since the 14th of September It was 7 October when I went and got my car. They still never looked at my car.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Up Front and Honest
by Billy M on 10/08/2023I bought my Lexus RX 350 from Jason Rudd and he was very upfront and honest. I had absolutely no surprises and they worked with me to get me what I wanted the way I wanted it.Hi Billy, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai North Richland Hills. If you ever need help, just give us a call. Happy motoring!
Md zafor
by Md zafor on 09/13/2023Very good.very helpful.friendly.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy
by Jalita23 on 09/09/2023Great experience, no pressure from the salesman. Ryan and the staff were very accommodating and friendly. I would definitely recommend AutoNation.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Hyundai North Richland Hills and we hope to be of service again in the future.
2017 VW Beetle Convertible
by Bill Henson on 09/02/2023Salesman Frankie Sisneros was a pleasure to buy from. He was courteous and honestly answered our questions. There was no arm twisting from Frankie or the finance manager Gino. Minor concerns I had with the vehicle were corrected before the… sale or were repaired under the Auto Nation warranty. This is a first class dealership.Hi Bill, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Sales Associate
by Rick Taylor on 08/24/2023Stressful at times but overall acceptable.Hello Rick, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.
Car
by Hot mommy on 08/23/2023Dial did a great job. It was nice and kind and polite.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Scott Skodak
by Scott Skodak on 08/21/2023The service was completed as promised.Hi Scott, we are pleased to hear you had such a positive experience with us, thank you for the high star rating! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Chris - Honda
by MarqueD on 08/18/2023Overall sales service was great. The sales rep did a great job working with me and my son. I work overseas and was purchasing a car for my son. The sale rep made it go smoothly.Hello, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Me.
by Charprequa on 08/04/2023Wonder and quick experienceHi Charprequa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Regular service
by Alleycat on 07/27/2023I took my vehicle in for a simple oil change. Staff is very courteous. The waiting area was very nice. And it took an hour for an oil change which I guess it’s not too bad even though I had a scheduled appointment. They washed my car for… me. The things that didn’t happen is my service message still comes on so I have to take it back to get that resetHi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Good Modern Vehicle Care and Mantenance
by Frankie on 07/07/2023Great Reliable ServiceHello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Friendly Staff
by Kidriter on 06/26/2023Made an appt on line to have a free software upgrade (anti-theft). Was told I should expect to be there an hour. When I arrived I was told 2 hours, but they'd try to have me out asap. (Said the service wouldn't take long but there were… others there ahead of me - my thought was that they should have figured that into the wait time.) I was out in a little under 2 hours. They'd gone ahead and washed the car, which I appreciated. The waiting room was pleasant if a bit sparsely furnished. I was bummed that there was no bottled water, but there were snacks had I wanted any.Hello, thank you; we appreciate your feedback! Thank you for leaving feedback. Please reach out to us at (817) 953-6549 so we may identify ways to improve your experience.
Excellent Experience
by KeithDa on 06/24/2023The process went very smoothly; sales lady, Celeste Herrera provided excellent service. No high pressure tactics in finance department either.We are pleased to hear you had such a positive experience with us, Keithda! If you ever need help, just give us a call. Happy motoring!
Hyundai Tucson
Hyundai Palisade
Hyundai Santa Fe
Hyundai Sonata
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 08/06/2024