Skip to main content
Today 8:00 AM - 9:00 PM

Customer Reviews of Subaru El Paso

Review type:

Overall sales rating

4.9
4.94 out of 5 stars

(16 reviews)

Have feedback for this dealer?Write a sales review
16 sales reviews
Sort by:

  • Purchase new outback

    5 out of 5 starsby Miguel F on 06/10/2024

    Excellent experience, my sales guy really helped me during the process
    • Hi Miguel, thank you for taking the time to leave a review for us at Subaru El Paso. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

      by Gabi Porter on 06/12/2024


  • Great Experience

    5 out of 5 starsby Ivonne C. on 05/24/2024
    updated 06/03/2024

    I had a great experience here. My salesman Nathan was very patient. He answered all of my questions and helped me end up with the vehicle wanted. The overall vibe was also very relaxed. I highly recommend this dealership.
    • Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

      by Laura Driscoll on 06/03/2024


  • New Crosstrex

    5 out of 5 starsby Cheryl A on 05/28/2024

    Excellent customer service from Nathan at El Paso Subaru. This is the second car we have bought from Nathan and everything went smoothly, as discussed and the whole process to purchase the car and out the door took only 2.5 hours. Very happy with our purchase and definitely would recommend this dealership.
    • That's great to hear! Nathan at Subaru El Paso provided top-notch service, making the car-buying experience smooth and efficient. Enjoy your new vehicle!

      by Sara Thurston on 05/29/2024


  • Friendly

    5 out of 5 starsby ArtVega on 05/20/2024

    Our sales rep, Rick Valdez, was very friendly and respectful. Enjoyed the process.
    • We're delighted to learn about your positive experience and the friendly and respectful assistance provided by Rick! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

      by Sara Thurston on 05/22/2024


  • Buying new car at Subaru

    5 out of 5 starsby Munanep on 04/02/2024

    Wonderful experience! Friendly, helpful and great price! Very happy with my new Subaru.
    • We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

      by Sara Thurston on 04/03/2024


  • Amazing Customer Service

    5 out of 5 starsby Eddiejaq on 04/02/2024

    Ricardo gave great customer service and answered all my questions, made the process quick and painless.
    • It's fantastic to hear that you had an amazing experience and that Ricardo provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

      by Sara Thurston on 04/04/2024


  • Subaru Ascent Purchase

    5 out of 5 starsby RSpeziale on 03/07/2024

    Very positive. Everyone was professional and helpful.
    • Fantastic to hear! We're thrilled that your Subaru Ascent purchase experience was very positive, and we appreciate your feedback about our professional and helpful team. Congratulations on your new Ascent!

      by Sara Thurston on 03/11/2024

  • Rjdavis

    5 out of 5 starsby Rjdavis on 02/22/2024

    I bought a Suburu Crosstrek a few days ago. The customer service was excellent. The salepeeson was Mr. Jordye Balleseros. He answered all of my questions even when I called after-hours. This was a very pleasant experience and I highly recommend Mr. Ballesteros and the Subaru team!
    • Thank you for sharing your positive experience with Mr. Jordye and the Subaru team! It's great to hear that you received excellent customer service, and Mr. Ballesteros went above and beyond to answer your questions, even after-hours. Your recommendation is appreciated. Congratulations on your new Subaru Crosstrek, and we hope you enjoy many wonderful journeys with it!

      by Sara Thurston on 02/23/2024

  • WRX Premium

    5 out of 5 starsby Angelo7 on 02/15/2024

    Everything went smooth. The environment is laid back and everyone was cool. Rick helped me out and helped make it happen.
    • Thank you for sharing your positive experience at Subaru El Paso! We're delighted to hear that everything went smoothly and that the laid-back environment with cool and helpful staff, including Rick, contributed to a positive car-buying experience. Congratulations on your WRX Premium, and we appreciate your business!

      by Sara Thurston on 02/21/2024

  • Customer

    5 out of 5 starsby Tricial on 01/26/2024

    Courtesy, and dealing with all customer questions and concerns.
    • We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

      by Sara Thurston on 01/26/2024

  • I purchased a Crosstrek

    5 out of 5 starsby Nickole on 01/23/2024

    My salesman was very helpful and informative.
    • Congratulations on your Crosstrek purchase! We're delighted to hear that your salesman was very helpful and informative throughout the process. We appreciate your business and look forward to serving you in the future!

      by Sara Thurston on 01/24/2024

  • Always above and beyond

    5 out of 5 starsby Nate Noel on 12/28/2023

    This is my third buying experience at El Paso Subaru. I keep going back because their team is unparalleled! Friendly, helpful, and no wasted time.
    • Thank you for the kind words Nate! We are very happy to hear that we were able to provide you with an enjoyable experience!

      by Laura Villalobos on 12/28/2023

  • Purchase vehicle

    5 out of 5 starsby Blancara on 12/20/2023

    Great experience with the staff. Sales person Jordye and finance manager were very helpful. Friendly and fast service.
    • Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

      by Sara Thurston on 12/20/2023

  • Pleasant experience

    4 out of 5 starsby BikerBirder on 12/14/2023

    Went in to investigate Outback. Salesperson was knowledgeable and good to work with. Transparent sale.
    • We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

      by Sara Thurston on 12/15/2023

  • New Vehicle Purchase

    5 out of 5 starsby PalmerC on 11/03/2023

    Excellent attention to detail and found exactly what I was looking for in my next car purchase. My salesperson Hector was very thorough and kept me informed every step of the way as my car was being prepped for sale.
    • Congratulations on your new vehicle! At Subaru El Paso, your satisfaction is our ultimate goal and we are pleased to hear that Hector was able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future.

      by Laura Villalobos on 11/07/2023

  • Amazing transaction

    5 out of 5 starsby Ndsriches on 10/27/2023

    We were treated professionally and with great courtesy. There was no high pressure at all, but it was an extremely easy transaction in ordering a new car, trading in our current vehicle, and taking care of financing. Highly recommended dealership.
    • Thank you for the kind words! Subaru El Paso appreciates your business and looks forward to your next visit. Thank you for your Five Star review and your recommendation!

      by Laura Villalobos on 10/27/2023

The following reviews are more than two years old. They are not included in the overall rating.
35 sales reviews

  • Great service

    5 out of 5 starsby KRAN001 on 08/31/2023

    Great customer service and staff, made the process easy and enjoyable.
    • Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

      by Sara Thurston on 09/01/2023


  • Great dealership

    5 out of 5 starsby Steve V on 12/30/2022

    Great customer service. David, Alex and Patrick treated myself and my wife very well. Recommend you buy your new or used vehicle from Subaru El Paso
    • Thank you for your positive review, Steve! We appreciate your business.

      by Customer Service on 01/03/2023


  • First time Subaru buyer

    5 out of 5 starsby Sterling on 07/14/2022

    Hector in sales and Jeremy in finance were very courteous, professional, and understanding of my needs during my visit, which was very accommodating being at the dealership for approximately 2 hours. One of the quickest experiences I have had with any dealer.
    • Thank you Sterling! We are thrilled that you had a great car buying experience!

      by Customer Service on 07/18/2022


  • Alex at Subaru

    5 out of 5 starsby Ian W on 06/03/2022

    The customer service here was exceptional. We were greeted quickly and shown various cars that were available. Got to discuss all options and Alex was very helpful. The dealership was clean, well presented and had a fun vibe amongst all of the employees. Purchasing a vehicle is a lengthy process but we feel as if they made it easy and direct for us. Very pleased with the new car and happy with the dealership.
    • Thank you, Ian! We are thrilled that you had a great car buying experience!

      by Customer Service on 06/07/2022


  • Excellent sales dept

    5 out of 5 starsby Bobbie on 05/31/2022

    Salesman was very intuitive about the vehicle. Very personable and kind.
    • Thank you, Bobbie! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!

      by Customer Service on 05/31/2022

Videos
About our dealership

Subaru El Paso, located at 1414 Airway Blvd in El Paso, TX, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!

Amenities
  • Instant Financing
  • Complimentary Coffee
  • Cable Television
  • Collision Repair/Body Shop
  • Customer Lounge Area