Customer Reviews of Gay Family Kia
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The following reviews are more than two years old. They are not included in the overall rating.
116 sales reviews
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We love Gay Family Auto.
by Kevin Marcantel on 06/19/2023My name is Kevin Marcantel. We looked at both new Buicks and new Kia's at Gay family auto. In December 2022 we purchased a new 2023 Kia Telluride. We love the Gay Family Kia and Gay Family Auto. We found the car buying experience… phenomenal. Everyone was incredibly helpful and friendly. There was no pressure to make a purchase. The salesman, sales manager, and finance manager were all very knowledgeable, and helpful. Both the customer service during the car buying process, and the customer service when having my vehicle serviced after the sale have been excellent. My wife and I strongly recommend doing business with Gay Family Auto for car purchases and servicing you vehicles.Buying my truck.
by Bigboy on 12/31/2022The salesman was very helpful on getting the vehicle I bought at a good price.In a Rain Storm
by Dallas B on 09/06/2022The salesman was great and knew this truck like he owned it. Test drive, license plate installation, and dashboard demo all in a down pour. He took my pic for facebook in the rain. What dedication to his job!!Awesome sales
by Juanita on 06/22/2022Our salesman Dee was on point with his customer service.Great service !
by Chris Edwards on 05/14/2022Friendly, professional and concerned about my concernsBought a EV6 from stock
by Dale Vaughn on 04/30/2022This was the easiest new car purchase I have ever made. Pat Smith was great I told him what I was willing to pay and poof, I was on my way to finance. finance was just as easy, No pressure just accept or decline. They found a Great rate for… me through Kia. Delivery was easy and Pat took the time to go over all the details of the Car. Would definitely recommend this place.Satisfied Customer
by Terri Baker on 01/19/2022We love our new Telluride. Gay Family Auto made buying a new car as pleasant as it can be. Katy Bynum our sales person was delightfully helpful and wonderful to deal with.Awesome Dealership
by Warren Herrington on 11/22/2021I had a great experience at Gay Family Kia Dealership. Pat Smith was our Sales Professional and made the experience very enjoyable. He was extremely knowledgeable about the vehicle I was interested in and kept in communication with me… throughout the entire process.Good salesman
by Joe Daigle on 09/14/2021After several days of conversation by phone asking questions, we were able to schedule a time to go to the dealership. The experienced salesman, Kevin, was very informative & polite. His patience with my many questions for those phone calls… was a sign of not being pushy. He made sure the vehicle that we were interested in was complete as advertised. Between him & the sales manager, they worked out a price that was within our overall budget. Thank ya’ll for your understanding & kindness.Just purchased my 6th vehicle from Gay Family Kia!
by Cami W on 07/31/2021Kevin Lardie, Christian Bueno, Dylan, Jeremy were excellent throughout the entire process. This 2021 Kia Sorento SX is gorgeous! They took great care to meet my needs. It really is like buying from family. 10 out of 10, I totally… recommend!Excellent service
by Nicole on 05/25/2021Pat Smith was an excellent salesman. He kept in constant contact and let us know when the car we were wanting to test drive arrived.Great car-buying experience!
by DQ on 03/19/2021We appreciated the knowledgeable and customer-service oriented staff with zero pressure! We had a great car-buying experience!Do not buy a car at this dealership, unless you like paying more...
by Teresa Castorina Millo on 12/06/2020I went in on 10/28/20 to test drive a 2021 Kia Telluride AWD EX. I was greeted by Meagan Posten. She initially showed me a 2020 SX that was a demo with over 20,000 miles. Price over 50,000.00. We then moved on to the EX. The test drive was… nice, she seemed pleasant and informative. I told her upon returning that if I could get the price I wanted, she would have a sale today. We went inside, she spoke with her “manager” and came back with a “price” . The MSRP of 43,695... with an offer to me around 42,000+ ttl, and a monthly rate of over 865.00. No drive out price given , and financing hadn’t even been discussed, so not sure where the monthly rate came from. When I told her that was more than what I wanted to spend, she asked what my price would be. I said, 40,000.00 drive out”, and she wrote it down on the same piece of paper and had me initial it. She came back with a counter from her “manager” of 50,000.00. How it went from 42,000.00 plus ttl to 50,000.00 drive out is beyond my comprehension, considering ttl would have been approx 3,000, instead they increased the price to over 6-7,000.00. Had they honored their original drive out quote that would have made it around 45,000 plus change, to which she acknowledged agreement at the time. So I left. When I got home I texted Meagan and voiced my disappointment and questioned what happened with the quoted price of 42,000+, she told me, and I quote from her text... “ No ma'am. He was initially at a $51,600 drive out. He lowered it to 50k upon your offer of 40k out the door.” I stated,” That's not what was on paper, but that doesn't matter... I see that all dealerships are the same . Have a good day” Her response to me was, and I quote from her text message, “ (1 of 2) That is correct. The paper had the sales price and payments not the drive out. I'm sorry we couldn't earn your business. I hope you have a great day too.” “The paper had the sales price =42,000-43,000”... As you can see from the photo the sticker price was 43,895.00 ... if I had agreed to that price... with TTL drive out would have been around 46,000. Where did he come up with 51,600.00? That’s 5,600 over and TTL would not have been that much. This has to be one of the most terrible, shady , manipulative transactions I have ever had with a dealership and I have had several over the past few days. I understand all businesses need to make a profit, but to blatantly try and rob a customer is unprofessional and untrustworthy. Or maybe it was because I was a woman, and they felt they could take advantage or treat me as if I was an idiot. Oh and the 2020 Telluride SX with over 20,000 miles on it... she stated they were selling it over 5,000 more than what the original price of the vehicle was worth because the “market is hot for the most popular suv out there.” I am going to share this on every social media platform out there, and will tell anyone I know, all committees/ groups/ organizations I belong to, plus the hospital personnel I work with to not buy a car at this dealership. So if you want to buy a Kia... or any other vehicle associated with the Gay Family in Dickinson Texas.... don’t do it, unless you like being robbed of your money.Great Salesman
by LisaPerez on 11/18/2017Purchased a 2018 from Gay Family Kia. Our salesman, Donnie LaJune Was very knowledgeable, professional and all around friendly. He listened to what we were interested in and did not try to sell us something we did not want. The other… staff were very friendly as well. I will recommend this delearship to others. You will not be disappointed!!!!!!Kilan Anderson and gay family Kia rock!
by trent20155 on 08/22/2017Kilan definitely goes the extra mile! He will do anything possible to make a bad situation into a good one. He is definitely an asset to gay family Kia and if he ever leaves I will follow him to the next dealer he is that great. Gay family… kias facilities are great! The cold water is nice on a hot day. Thanks Kilan and gay family Kia!!!Thank you for all of your positive feedback, Trent! At our dealership, we have no problem going the extra mile for our customers. Well be sure to tell Kilan about all of your positive comments. We hope to see you again soon!
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by Tiffaney01 on 05/02/2016They don't honor their pricing try to double charge you. After you buy a car they try and buy you off for give reviews then once they get them they don't give you the gift caess they promise. So basically every 5 star review is a payoff be… leery of them Trevor the sales guy will take advantage of you and try to sneak in extras you don't wantDishonesty
by Verotti on 04/17/2016They advertise a price, but they don't honor it.We're sorry to hear that you feel that way, Verotti! We do have all of our pricing online including any disclaimers about discounts, but if there's anything additional that you would like to discuss please contact our Customer Service Manager, Sonia Molina, at 281-337-8332. Thank you.
"Mandatory" Add-on Scam Dealer
by LCThree on 04/01/2016Looked at the prices on cars.com and the GFK's website will quickly bring to light that cars.com includes all the rebates and incentives (military, Uber, Grad etc) while GFK's show the regular rebates(please be aware that the prices are… CASH prices[which I found out at the dealership]). With that in mind, I made an inquiry about a couple cars and soon came to a clear understanding of what I was wanting(Kia Forte EX) and the terms (x $ plus ttl plus documentary fee AND NO ADD-ONS). I told them I would leave if the numbers don't match. The sales rep was Mr. Johnson. Yep, you guessed it, they(Mr. Johnson was joined by another sales rep) informed me there is a MANDATORY add-on which runs in the thousands. They then offered an used car within the $ set forth but it was too high mileage. As we walked to leave, they asked if we would be interested in a base model(LX) Forte. I said that the "mandatory" package would jack it up. They said they wouldn't worry about it. I called their bluff by saying they could do the same on the EX version. They said the cost difference was $4k between the models(so in other words, they WERE going to try to add the "mandatory" package to it and still be in my "budget". Uh, no. my budget would be smaller if I wanted the LX model so no thanks for the "privelege". So know your budget and walk away from GFK because with a Family like this, who needs enemies?We're very sorry to hear that you feel this way about your experience with our team! Please know that we always work to provide an honest experience for our guests, which is why we include all of our add-on and rebate details on our website. Every guest is important to us and we continuously strive to get everyone the best deal available to them. If you'd like to discuss anything further, please contact our Customer Service Manager, Sonia Molina, at 281-337-8332. Thank you.
mediocre
by stevensinclair on 12/20/2015updated 12/29/2015First of all I was pre approved for a loan through Capital One. So I went in to pick out the car that Capital One and Kia's website said that I could afford which was an Kia Sportage 2015 and my payments would have been under $350 a month.… But, when I got there you can't get those prices they are advertising unless you do "kia financing, and are a veteran, and have a bachelors degree etc. Anyways they seemed pretty certain that they can get me a better deal then what capital one could. So they ran my credit, played all the silly games they always play. Needless to say I didn't get out of there with the car I wanted nor the payments I wanted. I ended up with a Kia Optima 2015 that was a loaner car that has a little under 5,000 miles on it a small crack in the windshield, and a car that pulled a little to the right as I drove. I am fine with the car is the nice car, I mentioned it to the sales person and their staff about my small issue and the only thing they fixed was my tire. Then they ask you to fill out these five online reviews so that they can look good and as a token of appreciation they will give you for $25 Walmart gift cards. Well I did all those and it takes a very long time for all them reviews to post to the websites so you can prove to them that you did it to get your gift cards. Well, I have been thinking to myself maybe I would rather share my story instead get my $100 gift card. I'm not going to lie about my experience to make them look good, then have to wait forever to get a little reward. -Steven SinclairGreat Experience
by chris_lee29 on 11/29/2015updated 12/09/2015Staff was very helpful and willing to work around our budget. We got the car we wanted, and we love it. They have great financing options.Thank you so much for sharing your experience, Chris! We are glad our team could meet your needs and get you into such a great vehicle. Let us know if we can help with anything else!
2016 Sportage
by gsmo on 12/01/2015Great Experience and best price around! Dropped in, picked the Sportage I wanted, worked a deal I was happy with, financed, and was out the door in under 3 hours with the help of Jack Price, my salesman.That's fantastic to hear! Thank you so much for letting us know that Jack was incredible to work with during your visit here at Gay Family Kia. We hope you enjoy the new Sportage for a long time!
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About our dealership
Marie Gay and her husband Carl started their career together in the early 1940's. They began traveling the country with their magazine business and brought their crew of salespeople along to help. After returning to the Dickinson, Texas area in 1948, Marie and Carl created Gay Pontiac on Highway 3. In the 1960s, they moved the store's location to the newly built Gulf Freeway where their business began to flourish. During the entire 68 years that the store has been in operation, it has received numerous awards for setting sales records, including the prestigious General Motors Master Dealer Award. Gay Pontiac was one of only five dealerships nationwide to receive this honor 25 years in a row.
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What sets us apart
Convenient Saturday hours for sales, service, parts, and collision.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Hi there, we appreciate your kind words and thank you for your business!
by Gay Family Kia on 03/19/2021