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Customer Reviews of Toyota of Dallas
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4 service reviews
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mechanics misdiagnosed issue and made unnecessary repairs
by texas_native on 10/05/2016updated 10/10/2016Dealership mechanics misdiagnosed repairs needed resulting in $1500 additional cost and the problem reoccurring less than 3 months later. I had my 2005 MR2 towed to Toyota of Dallas dealership on 3/23/16 after the engine died in traffic and… would not stay started. After the service technician diagnosed the issue that day, the service adviser called to inform me that the ECU needed to be replaced. He gave me an estimate of $1600 and said the part is back-ordered and would take 3 or 4 weeks to be delivered. I informed him of some repairs / maintenance that had been done within the previous 6 weeks: Oil change, replaced air filter, spark plugs, all coil plugs, top 2 oxygen sensors and cleaned Mass Airflow Sensor. I had a previous issue with misfires on two cylinders which was resolved by replacing the coil plugs. I asked him if there were any OBD codes and if they tried to reset the ECU. He said the technician did not see any new codes, only the misfires from the previous issue. He assured me the technician had checked out everything to determine it was the ECU. I bought my car in 2005 from this dealership and had service done there many times in the past. Until this visit, I had always received good service and never had any issues. I brought my car to the dealership since they have the latest diagnostic equipment and certified technicians. Since I was having another issue, I felt I needed that level of expertise in case it could be a more severe problem. Unfortunately what I experienced was more of a disservice. I expected a highly qualified technician to diagnose and repair my car but what I got was a novice who misdiagnosed the issue which ended up costing me over $1500 in unnecessary repairs. The ECU part surprisingly arrived after only a week. The technician installed it but that DID NOT FIX the problem. The service adviser called and said they replaced the part but that it now had a bad coil plug and gave me the price for a new one. It seemed odd to me that it "suddenly" had a bad coil especially since I was assured that the technician had thoroughly diagnosed the problem. Since I still had the original coils and 2 of them were known to be good, I brought them to the service department. The technician replaced the bad (new) coil plug and the car started running fine. I believe that this was the issue all along. When I arrived to pick up my car on 4/1, I waited approximately 40 minutes until they finally brought my car up to the front. There was no explanation why it took so long. On the way home I had to make a stop and the car barely started. I drove straight home and tried again to start the car and it would not start and the battery seemed completely dead. That must have been what took so long to get my car, they had to jump the battery. There was no mention of any battery issues while service had my car or when I picked it up. There were also no issues noted on my final invoice within the summary of work done. I talked to my service adviser about the issues and he offered to detail the car for free, which I declined. I never received any follow-up from the dealership after that. The car was running fine until 6/12/16 when I had the EXACT same issue with the car. After attaching an OBDII reader, I found it had a code for P0354 Ignition Coil D. I replaced the coil with the last good original coil that I had and the car started fine again. It appears the new set of coil plugs that I had installed were faulty since two had now failed. This confirmed my suspicion that the ECU was not the real issue and it shouldn't have been replaced. On 6/17/16 I sent a certified letter to the managing partner at Toyota of Dallas. After no response, I sent a certified letter to the Toyota Corporate Headquarters on 7/21/16. Toyota Motor connected me with the Service Manager for Toyota of Dallas on 8/25, he refused to address the issue saying that the car left his service with no error codes so it was fixed. He would not address the issue that when the ECU was replaced, it did not fix the problem. Not until they installed the coil plug would the car run normally. Toyota Motor referred the issue back to the local dealer and washed their hands of it. Toyota of Dallas made excuses about the age of my car and that they had not serviced it for several years. The bottom line is that they replaced an expensive part without proper diagnosis which did not fix the issue. Beware getting service done at this dealer due to their questionable business practices. After being a long time Toyota owner, I can no longer recommend buying a Toyota product or their "certified" services. I have also filed complaints with the BBB.SHAME!!!
by arainey1 on 03/23/2015Took my car in for service. I explained to the service person, Danny Rivera, that I had my 100k check-up but did not know if my timing belt was replaced. Instead of Toyota of Dallas checking my service record to see if the timing belt was… replaced they did the work and charged me $1151.00. My service record showed that the timing belt was replaced 2 years ago. The manager was rude and would not offer a rememdy for the error. He basically told me eat it.Average
by txjim1 on 10/14/2008For service, they start out placing drops of engine and transmission fluids on this color chart, probably trying to show you what terrible shape your oil is in and you need a complete flush or the car will fall apart. I did not let them… get started on this upsell and they did not push it, to their credit. Service was performed as expected. Quality of service rep depends on who you get, the appear to have a large turnover in this area. I got the manager last time, he was OK. I will consider taking my Sienna there for the 60K service.The Best Service...
by natalied on 08/03/2012updated 09/26/2025When my 1996 Toyota Celica broke down on me every 3 or 4 months the repair center was great. They always fixed the problem, and I never had to return for the same problem more than once like I did at other repair shops. They even have a… shuttle service that will give you a ride to and from work while you car is being repaired. Great service at Toyota of Dallas! I highly recommend them. They are pricey, but they are well worth the service that they provide.
About our dealership
Toyota of Dallas has been serving the communities in and around the Dallas area for over 40 years. We are one of the Dallas area's oldest Toyota dealerships, and as such, have built a solid reputation for quality customer care and efficient service. At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've committed ourselves to providing a high level of customer service that separates us from other Dallas dealers. This dedication to customer care has resulted in many honors over the years, including several Toyota President's Awards during the store's lifetime. Most recently, our parts department earned the Parts Excellence award in 2014.
What sets us apart
We sponsor or participate in a number of Dallas-area programs, including our partnership with Operation Once in a Lifetime, which works with returning veterans and their families. We also sponsor the Town North YMCA, the North Texas Crime Commission
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish