Customer Reviews of AutoNation Cadillac Corpus Christi
Review type:
Finance Department is Terrible!
Service
by Liz0012 on 12/19/2023I’m really disappointed in the Cadillac dealer in Corpus Christi. My car is new and under warranty. It was making a weird noise so I called to get it in. I was told that I would have to drop it off and it takes 4-5 days for a diagnostic. I… said that’s fine I’ll take a loaner car. They said they don’t do that I have to rent my own car!!! I told them my car is new and under a full warranty so why would I have to rent a car. So I rented a car, $450! I go to pick my car up when it’s ready. The drivers floor mat was black from workers shoes and be carpet is now stained black!!!! The service guy then tells me it was some kind of fluid that I needed and it could take 3-4 times to get the levels corrected!!! I said so I just need to call and they will know what’s wrong then? He said no!! I need to bring it in and get a diagnosis like I did the first time!!! So every time I need to bring my car in I have to rent a car!!! Before we moved to corpus, we looked at what car Dealers were here so I could get good service! I’m so annoyed with Cadillac that I told my husband I want to sell my car and get Mercedes or Tesla cuz they have wayyy better service!!!Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 233-2650 to discuss what we can do to help.
Great job!!
by Everett on 11/02/2023George Castro delivered excellent customer service! Him and his crew took very good care of my vehicle while it was being serviced for a recall, scratch on applique of door, and changing out my headlight. He made sure I had my vehicle by… end of day and followed up with me throughout the day while they worked on it. One of his crew members stayed a little after hours to make sure the job was completed. I am very grateful for the work they have done for me! Thank you for treating me like family and I will continue to be a loyal customer!Hi Everett, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Cadillac Corpus Christi! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on 2013 Cadillac SUV
by zsanchez2012 on 07/27/2023Excellent service and prompt feedback from Russell at AUTONATION Corpus Christi.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Cadillac Corpus Christi. If you ever need help, just give us a call. Happy motoring!
Finance Department is Terrible!
by csmast42 on 06/30/2023Isaac, our salesman, was wonderful. He was very helpful and responsive, spending several days taking calls and texting back and forth to complete the process. Albert, the Finance Manager, is terrible. He repeatedly refused to work with our… lender, and tried to force us to use Autonation's financing. We had to call another Autonation location to confirm that Autonation's policies do allow them to work with our lender's requirements. Albert only agreed to work with out lender after we told him the other location offered to process the sale of this vehicle for us, and if he continued to refuse, we would purchase the same vehicle from the other location. Even then, after we had everything approved and almost finalized, he refused to send our lender a copy of the title so that they could verify that all liens had been removed. I had to threaten a second time to go to the other Autonation location to finalize the sale. He immediately relented and sent the copy of the title. Our lender has worked with Autonation in the past with no problems, so the issue was clearly not based on Autonation's policies. Albert was just being difficult.Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Great Service
by Fay Martin on 06/29/2023Easy to schedule, comfortable waiting area and service advisor Kody was awesome and professional.Hi Fay, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Duke, Shirley
by Shirley on 06/01/2023Took my car in to have first oil change , rotate tires, & a recall for seat coolers. Gentleman , Ray, took info, sent me to Dave/Andrew who took my order..put my car in line for work to be done. Did wait almost 2 hours; however the new… parts were not connecting just right.... Andrew. did check for me several times on the holdup...Got done, / Nice waiting room, a bit cool, but clean. good experience.We are pleased to hear you had such a positive experience with us, Shirley! If you need more help, our team is available to talk -- safe travels!
Not meeting the criteria
by jamo4631 on 05/12/2023My vehicle was to be serviced and was in the final stages of a oil consumption test as the issues that may be occurring could have serious consequences as it pertains to the engine of my vehicle and it appears that hat no notes were on the… vehicles history or if they were were not reviewed and overlooked. However the situation occurred it was still not conducted and we are back to square 1 again. This will be the 3rd time I am dealing with this same issue with this vehicle at this service center. The only reason I stay doing business with this facility is because of Mr. Randy and Mr. John C. They have tried their best to assist and correct this matter, but not everyone has the customer service and dedication they provide. Well like I stated back to square one in identify what could possibly be occurring with my engine to create the issues/concerns I have noted and reported to them and Cadillac as well.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 233-2650 to discuss what we can do to help.
ENGINE KNOCKING / 2021 CT5 CAD / 8100 MILES
by Babsimb on 03/16/2023I took my car in for an oil change & told the service advisor about the engine knocking. When I picked it up, I was told that the mechanic didn't find the problem. To bring it back if it was still knocking. Months later, I went back for… another oil change & the same knocking. Again, could not find the problem. I was told to take it to another Cadillac dealership. I took it to FRUIA CADILLAC in Brownsville, Tx (320 miles round trip & 3 days hotel), but the mechanic (EDDIE FLORES) found the problem & fixed it. KUDOS TO FRUIA CADILLAC DEALERSHIP for their service advisor, courtesy driver & especially the technician for their professionalism, friendliness & very knowledgeable in what they do. This is not the first time I have been sent to another dealership. I have bought 5 POV's from AUTONATION, but no more. I have always bought GM products, but this will be the last time. Is anyone from this dealership or corporate office going to reimburse me for hotel & fuel? Hotel, 4 days, $299 tax included & $56 gasoline. DISAPPOINTED & ANGRY CUSTOMER REY HERNANDEZ [contact info removed]Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (361) 233-2650 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
XTS service
by Cindy C on 03/13/2023I just moved to Rockport from San Antonio and after reading previous reviews I decided to book a service I needed on my Cadillac with George. George was Great, very communicative, and car was ready right when he said it would be! Will… gladly take it back to George next time I need service!Hi Cindy, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Cadillac Corpus Christi! If you ever need help, just give us a call. Happy motoring!
up and up
by AngelicaM on 02/13/2023Auto Nation Cadillac and Chevrolet has done right by me and my Cadillac Escalade ESV 2011. My vehicle with 128,000 keeps going strong with the help and service of this dealership. Never have I felt that i have been taken advantage of. The… service advisors have been very helpful and professional.Hello, it means so much to us that you chose our dealership! We can't wait to see you again, have a great day.
Service visit
by Israel Luna on 01/28/2023Didn’t wait long and was helped promptly.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
love my caddy
by jackies on 01/17/2023Marquis Martin was an excellent salesman. He made the process speedy and efficient.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
ASK FOR AL, GREAT EXPERIENCE
by LARRY E. on 01/04/2023Al helped with trade in and purchase. Made it very eacy and fast Didn't take all day LOLHi, thank you for taking the time to let us know how we did. We hope you have a great day!
Service Department
by Donald M on 11/16/2022Richard Felan was my service adviser. He got me in and out in under two hours.Hello Donald, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great customer service!
by Norma Rojas on 07/21/2022I was pleased with the courtesy calls and excellent service and promptness and delivery of my vehicle.Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Auto inspection for warranty
by Mary Lou on 05/09/2022Anna was most helpful and attentive (as always), in explaining service to be done. My car was ready in a matter of hours, which certainly pleased me. Your dealership is always on top of its game, Thank You and Anna.Hi Mary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
2015 Camaro Purchase
by JeffGauthier on 05/23/2015Excellent salesman. I looked at camaros on three seperate occasions over a period of a month and was never pressured for personal info. Ariel was extremely helpful and very diligent.Completely Satisfactory Experience
by I_M_happy on 03/15/2015Some dealerships will lure you in by promising low prices on brand new vehicles and then once your there try to convince you to pay more because you didn't meet their "criteria". Not this one! I found the truck I wanted online,called the… sales department and told them what I wanted and how much I was willing to pay,and that was it. No muss ,no fuss. No lines about how I didn't meet this or that, just fast friendly service. If you don't shop here for your next vehicle,schedule a doctors appointment because there's something wrong with you!Happy Customer
by Neiko182 on 03/12/2015I came into the dealership expecting to test drive a 2015 Chevy Colorado that was an exact match to the build I put together online. The sales individual told me that the truck was not in, but we could test others of the same model and… specs just not the color I wanted. He then showed me what the color would look like on the Colorado. Seeing the color in person was way different than online. He then had me test a model exactly the same specs just different color. Being a larger individual, the vehicle was a bit too small feeling for me. I was not happy. The sales individual informed me that I may like a Silverado more, and gave me the pro's and con's difference between the two. Exact statement "Once you get in, your going to love it but this is your decision." Hence, I tested a Silverado and LOVED IT! The color was exactly what I was expecting for the Colorado to be, the vehicle fit my size much better, and it came with all the perks I was looking for (plus many more). I expected the sales individual to be pushy to get me to buy, but he was extremely down to earth. He let me and my wife decide, provided all the information needed, and made us feel comfortable and relaxed.They make buying cars fun!
by h0llywood13 on 01/15/2015Y'ALL. Go see Cory! He's the bomb. Everyone at this place is super friendly and fun. I was greeted instantly and introduced to Cory. He asked me what I was looking for and drove around the two options I spoke about. He wasn't overly… pushy which was such a pleasure. He was very informative and thorough, and he definitely is on the consumers side. I ended up purchasing a 2015 Chevy Sonic that I fell in love with. He helped me get the deal I was looking for, and never made me feel pressured. I would buy a new car from him every time I need one. SERIOUSLY! If you're looking for a new Chevy, go here and ask for Cory!We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Great experience buying from this guys
by 1sickzl1 on 11/10/2014Always been a great experience buying from Nieves over at AutoNation Chevrolet Cadillac Corpus Christi. Always working hard to get you the best deal possible and making sure you know how everything works with your new vehicle.We are happy you had such a positive experience with us! We sincerely thank you for your business and hope to continue serving you for many years to come.
Cadillac CT4
Cadillac XT6
Cadillac CT5
Cadillac Escalade
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
by Ashley Dias on 07/19/2023