Sterling Kia
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Customer Reviews of Sterling Kia
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Great Experience!
by Amy on 05/18/2024
One of the most pleasant experiences I have had buying a car. The atmosphere was casual and friendly. The entire buying experience was fair.
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6 reviews
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Please please go somewhere else
by CoCo H on 06/23/2025and repairs after barely driving the car. And to be told “oh well” is beyond upsetting. Honestly, this feels unethical. It’s like they didn’t even properly inspect the car before selling it. I feel completely taken advantage of, and I… want accountabilityA Great Experience!
by Christpher on 05/30/2024The sales agent(Bryan Campbell) and the manager(Shawn) were very helpful in purchasing my vehicle and financing. I was very pleased with the results. This is the second time I've bought a vehicle from them.Christpher, we're glad to hear Bryan and Shawn provided helpful service for your second purchase with us at Sterling Kia. Thanks for choosing us again!
A Great Experience!
by Shaena on 05/29/2024The manager and sales representative were very helpful in working with the vehicle I needed and the financing I needed for that vehicle.Shaena, we're glad to hear our team at Sterling Kia could assist you with your vehicle and financing needs. Thanks for the feedback!
Great Experience!
by Amy on 05/18/2024One of the most pleasant experiences I have had buying a car. The atmosphere was casual and friendly. The entire buying experience was fair.Amy, we're delighted to know you had a pleasant car buying experience at Sterling Kia. We strive for a friendly and fair atmosphere - glad it showed! Enjoy your new ride!
Did not pressure me, provided great service
by Joe on 01/16/2024The process was excellent as I found the car my wife and I needed immediately. Every employee did a great job of helping. Appreciate the speed and professional service every step of the way.Joe, we're delighted to know you found the car you needed swiftly at Sterling Kia. Our team always aims for efficient and professional service - glad it showed! Thanks for your support.
Good service!
by Seongjune Han on 08/19/2023Nancy really cares about customers and their service is good.We're so glad to hear you feel well taken care of by Nancy! We hope to see you again soon, Seongjune! Thank you! - Sterling Kia
The following reviews are more than two years old. They are not included in the overall rating.
1 review
BEWARE! Dealer uses strong arm tactics and has horrendous customer service
by Darrell B on 06/25/2021STAY AWAY FROM STERLING KIA. I was looking to purchase as 50K Kia Carnival, but I would not agree to the dealer’s low ball offer on my trade-in. When I told them repeatedly I would not accept a trade-in offer that was 3K below the KBB… value, the SALES MANAGER, SHAWN FREEMAN resorted to his strong arm tactics. He came into the room with an attitude and started telling me that I did not know what I was talking about. He tried to BELITTLE me and INTIMIDATE me into submission. When I refused to give in, he said he did not even want to sell the car to me and he did not even want to have me in his dealership. He then THREATENED that he would not refund the $500 deposit that I put down to hold the vehicle. He finally relented when I asked him if I would have to take him to court and sue him. DO NOT DO BUSINESS WITH THIS DEALERSHIP. Take your business to another dealership that respects customers. Based on my experience, it seems like Shawn was trained to treat customers like this. If they can’t convince or get you to submit, then THEY WILL INSULT YOU AND ASK YOU TO LEAVE. I will never do business with this dealership and I would STAY AWAY FROM THE ENTIRE STERLING AUTO GROUP who condones these types of strong arm tactics. I have read a number of other reviews about service after the sale and this dealership continues to treat their customers like garbage. ALL THEY CARE ABOUT IS GETTING YOUR MONEY. Once they have it you will be an afterthought. Drive to Houston to buy from a reputable dealer that provides excellent customer service during and after the sale, not from [non-permissible content removed]!
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About our dealership
Amy, we're delighted to know you had a pleasant car buying experience at Sterling Kia. We strive for a friendly and fair atmosphere - glad it showed! Enjoy your new ride!
by Sterling Kia on 05/20/2024