Customer Reviews of Roger Beasley Mazda South
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Sold me a wrecked CPO
by Bailey M on 05/21/2025I purchased a 2018 Mazda 6 Signature, certified pre-owned, off the showroom floor at Roger Beasley Mazda South dealership after two days of negotiation with salesman Franklin S. and manager Juan Bernal. The vehicle was presented as having… passed a 150-point inspection, with a clean Carfax and only one previous owner. A few days after the purchase, I noticed several issues with the car. The service department was cooperative, ordering and installing replacement parts at no cost. However, the vehicle continued to pull to one side. Concerned, I took it to an independent mechanic for an alignment at my own expense. The mechanic discovered that the front left (passenger-side) quarter panel and both passenger doors had been repainted, with paint overspray ("fish eyes") on the right rear quarter panel. These findings suggested undisclosed prior damage, contradicting the car's certified pre-owned status. Frustrated, I contacted Juan Bernal and Franklin S. to address the issue. They asked me to bring the vehicle back, assuring me they would resolve the problem. At the dealership, their initial solution was to offer me a 2021 BMW 330i, which cost $15,000 more than my Mazda 6 and lacked comparable features. I declined this offer as unreasonable. After further discussion, they proposed a 2025 Mazda 3 Signature but required an additional $8,000 down payment. Having already paid $8,000 for the Mazda 6 just two weeks earlier, I found this demand unacceptable, especially since the dealership was responsible for selling a vehicle with undisclosed issues. I escalated the matter to the general manager of the dealership, but received no response or resolution. The dealership's overall response was highly unprofessional. They repeatedly emphasized their "2024 President's Club" status and denied knowingly selling a damaged vehicle, despite the 150-point inspection's purpose to identify such issues. This experience was deceptive and frustrating, and I remain stuck with a previously damaged vehicle. I strongly recommend avoiding Roger Beasley dealerships to spare others the hassle and disappointment I've endured.Best car purchase experience in Austin!
by Shauntavia1 on 12/09/2017The staff at Roger Beasley Mazda South definitely sets the bar in automotive customer service! Melissa and Bea were attentive and patient with helping me select the best car model to fit my style and needs. Henry and Sean were more than… accommodating with helping me stay within my budget. Everyone was friendly and down to earth! We were in and out in just a couple of hours with a brand new Mazda. I'm exited to be a part of the Mazda family thanks to the team at Roger Beasley Mazda South.A Happy Customer
by johnbrunet on 11/28/2017Ali, Henry, and Lauren were all fantastic! I was in and out in one evening, recieved a lower interest rate than my bank provided, and also went home with a 2017 Mazda CX-3!!!!2008 Mazda 3
by Lisadyer on 09/16/2017Great experience with Mazda South. Good staff and good prices. Will be back for sure.Simple and smooth
by velo_red_3 on 07/06/2017The prospect of purchasing a new car came sudden for me. I hopped on Edmunds.com and sent out inquiries to several dealerships. Nicole at Roger Beasley Mazda responded promptly and was straight to the point about what was available and what… the vehicle would cost. After some emailing back and forth we met with Rick and Henry at the Mazda South location. They were awesome to deal with. Again, straight to the point and no sales pressure tactics. The only thing I cannot stand is how long the process takes. The car buying process takes a couple of hours at least and it's incredibly boring. But that's nothing to hold against Mazda South. It's like that everywhere. I would highly recommend Roger Beasley Mazda South. Not only do you get great service, your car won't come with one of those ugly dealership advertisements stuck on the back of the trunk.
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About our dealership
In 1972 Roger Beasley opened his first car dealership... Roger Beasley Mazda on Burnet Road. In fact, it was one of the first Mazda dealerships in the entire country.
The success and expansion of the Beasley brand can only be attributed to Roger Beasley's consistent belief in his founding principles: take care of the customer no matter what, provide quality products and service, and be an active supporter of the local community. Ultimately the goal is for you to drive home happy.
What sets us apart
WE KEEP YOU GOING
Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
CAR SHOPPING MADE EASY
We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
EXCEPTIONAL CUSTOMER SERVICE
We are committed to providing amazing customer experiences.
Amenities
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Television
- After Hours Drop-Off
Languages Spoken (1)
- Spanish