Customer Reviews of Downtown Nashville Nissan
Review type:
Poor Customer Service
by Mike on 01/09/2024Purchased a $50,000+ truck. They lost the key to the bed cover lock and wouldn’t help with acquiring a new key for the lock. Seemed careless and unappreciative after just spending over $50,000 with them. Then I found parts behind the front… bumper that were zip tied together and held up with foam, which made the parking sensors not work correctly. Not safe. Again, I asked politely several times and they refused to take any responsibility or offer any kind of help. Never again!! Do your homework folks! ! Check their poor reviews. These guys are careless and unethical! Avoid!
Bait and Switch
by Steve R on 08/12/2021I bought a new truck from Downtown Nashville Nissan a year and half ago. On 7/31/21 it was in for service and the sales manager Charles called me . He said that he had seen my truck in service and that he would give me $22527 to trade mine… in. He called me a week later and made me the same offer and I asked if he was sure about the offer so I went in and picked out a new truck. When he brought me the written offer it was for $20000 and they added $1200 dealer fee plus a $700 doc fee to the new truck price above sticker. This is a bait and switch scam don’t buy from this dealer!Unclear from start to finish
by SpaceDogFamily on 07/16/2018We bought a used car here that was advertised as a Certified Pre-Owned car which included the Nissan's limited warranty, but when we asked about it, we found out that it is a $995 fee to certify the car. The salesman negotiated down to… $595, but never gave us paperwork for showing what we actually paid for with that "fee". Honestly, it felt like a scam. Although we went back and seem to have clarified that it is a normal practice, it still left a sour taste in our mouths, since our final cost of the car was higher than the advertised cost, since the advertisement led us to believe the limited warranty was included. The finance manager was also somewhat unhelpful in explaining the finance options or what the CPO warranty actually includes before rushing to up-sell us on warranty options and close the deal, which added to our negative impression. Overall, the cars here are competitively priced, and the staff were helpful at face value, but buyers should come ready to read all the fine print and ask a lot of questions before signing any papers unless they want a shopping experience that is unclear from start to finish.Thank you for bringing this to our attention. Were very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 248-5100 to share more details about your visit so we can make things right.
Internet Pricing
by MVCL1985 on 05/12/2018The Internet pricing on Altimas was very good. My wife went down and they were going to honor their price. She said we would come back the next day. We came back drove a car and sat down to finish the deal. The manager came out and… said the internet pricing was wrong on multiple cars and he would not be honoring any of the prices. We left. The pricing was the same the next dayWe certainly take ownership of this misunderstanding. Our prices do not include Certification Fee, Service reconditioning charges, sales tax, tag fees, title fee and documentation fee. All prices and availability are subject to change without notice. All prices advertised are cash prices. All financing is subject to lender’s approval. Though we make every effort to ensure the accuracy of information, the dealer must be contacted to verify.
Sales men Lied
by cubsfan1975 on 03/03/2018The sales man John Perry LIED to my wife after they shook hands about getting us a 2nd key for the car. I have called him countless times, he keeps telling me that he would call me back and never does and also said he would get us a full… tank of gas well that didn't happen either he said he doesn't have a code for the gas tank there even though he has worked there for 5 years. My next step is calling Nissan head quarters then talking with his manager that knows about this and he has done nothing about this . Will I go back NO there are other Nissan dealerships closer to us. Bought the suv on Feb 10, 2018 its now March 2, 2018 still no 2nd key or call back!!!Thank you for bringing this to our attention. Were very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 248-5100 to share more details about your visit so we can make things right.
Thank you for bringing this to our attention. Were very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 248-5100 to share more details about your visit so we can make things right.
Good, reliable service
by Czarina on 02/24/2018Downtown Nashville Nissan take very good of the vehicles I have taken there. Now on my 4th Nissan that was purchased and serviced there. Their employees are courteous, professional and prompt.We are glad to hear you always find our team to be so courteous and prompt! We value your business, and we look forward to your next visit!
We are glad to hear you always find our team to be so courteous and prompt! We value your business, and we look forward to your next visit!
Great service and great people!
by LHollingsworth on 02/06/2018Great service team that was helpful, honest and really made me feel welcome while they took care of my vehicles needs! They showed exceptional service and I would completely recommend them! Love our Nissan from there and will continue… business with them in the future.We're so glad that we were able to go above and beyond your expectations and provide you with exceptional service! We look forward to your next visit! Take care!
Reliable Service Center
by Edmondson17 on 09/25/2017I never stress over bringing my Murano in for service because I know it will be taken care of and done properly. I trust them when they tell me something needs fixing. And while I know I'm paying a little bit higher price because it is… the dealership, it is worth it to me for having less stress.Downtown Nissan in Nashville
by gigifromtn on 08/02/2017I was pleasantly surprised by the staff at this dealership. They appeared genuine in helping me obtain the vehicle I wanted. The salesman Larry B. was attentive but not overbearing and listened patiently to my questions and got answers as… soon as he could. The process was as smooth as possible. I would recommend this dealership to anyone interested in a Nissan.Always great Service at Nashville Nissan!
by NancyG43 on 05/23/2017Excellent service today. Dusti McCoy was our Service Advisor and she went above and beyond our expectations! Regular oil change, plus the inspection they always do, and Dusti explained the points of the inspection to us in a way that we… could easily understand. We appreciated having a great service advisor! And always appreciate the prompt and reliable service!Wonderful experience
by Shanlei40 on 08/28/2015updated 10/27/2015This is our third purchase and we ALWAYS get wonderful customer service!! Chris Fitts was wonderful and so Natasha Watson. The woman that explained our books (sorry I don't remember her name) did a great job too.Thanks so much for taking the time to share your feedback with us! We work hard to provide our guests with wonderful customer service. We will share your comments with our team and we always look forward to seeing you again! Take care! Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Best car shopping experience ever
by Hailey_d26 on 08/07/2015updated 10/21/2015Ricky was incredible. He really listened to what I wanted and worked hard to get that. I'll gladly work with him any day! Glenda and Natasha are a wonderful part of your team. Jessica up front made sure I was checked in and comfortable.Thank you Hailey! Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. We will be sure to pass along this great feedback. We look forward to seeing you back again in the future! Take care. Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Satisfied customer
by MyXterra on 08/13/2015updated 10/20/2015All of my questions were answered promptly. All associates were willing to help. The cleanliness of dealership and repair/service center was unreal. I like the view window in the waiting lounge to see the techs. I have worked in shops and… the cleanliness of the shop was amazing. The techs werent even dirty.We appreciate your marvelous feedback! It is our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Would definitely recommend
by jleigh143 on 08/11/2015updated 10/19/2015My salesman Ricky was excellent. The process was a no pressure experience. I enjoyed the ease of the leasing process. Natasha and Glenda were both very nice and knowledgeable. The best car buying experience I've ever had by far.Congratulations on your purchase! It's great to know Ricky, Natasha and Glenda were able to provide you with the pressure-free and knowledgeable service Downtown Nashville Nissan is known for. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Terrible Service Department customer service
by private10 on 09/28/2015We bought a van in 2003 and did not have a good experience with the purchase or the service department. We decided to give them another try today because we either need to have an expensive repair done OR we need to buy a new car. So we… took the van to the service department to find out about getting an estimate. Spencer was extremely condescending when he noted in his computer we hadn't been to a Nissan dealer for service in 4 years. When I explained it was because of bad service and that we were hoping to have a different experience he didn't respond. When we decided it may be too costly to even diagnose the issue and decided to leave I let him know that his attitude was really not helpful. I suggested when a customer tells you they have had a bad service experience it would be nice to have someone care and find out how to make that better for the future. I let him know he lost a service opportunity and their sales department probably lost a sale. His response to that was that in his 28 years of experience he's never had that happen. We mentioned going to Cool Springs Nissan and his response to that was "Well, we own that one, too. Good luck." Serious customer service issues in the service department. They could have regained us as customers in both service AND sales potentially. My husband also drives a Nissan so they lost that opportunity as well. It is not hard to make someone feel like you care even if you don't. The Service department is really the front line and face of the sales department because we don't buy cars very often but we do service them. If I can't feel respected and valued as a customer in the service department, I will absolutely not buy a car from you.I am very sorry to hear of your experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to speak with you and hear your feedback. I'd like to help repair your relationship with our team and create a better experience in the future! I hope to hear from you soon. Clement Lehman | Director of Sales | clehman@nashvillenissan.com
service performed on Sept 22, 2015
by Jimwitherow on 09/23/2015friendly and courteous staff, My car was taken quickly and the service was performed quickly. The 12 point service made me aware of things needing to be addressed in the near future.Thank you for the nice feedback, Jim! Our service department is especially designed to be very quick and efficient. I am very happy we were able to accommodate your vehicle! We hope to see you again. Take care. Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Prompt Service
by TChanel1 on 09/16/2015Leo remembered me from my last visit and he wasn't even my service manager that time. He also remembered the last service I had at Nissan. Service was quick and accurate.Hi and thank you for this wonderful review! We're excited to hear that Leo took care of you! He is a great asset and we're thankful to have him on our team. Thank you again! Until next time, drive safe and stay well! Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Best car purchase experience ever
by OleMissFan on 09/15/2015Salesman was professsional and interested in helping. I would say it was the best experience I ever had purchasing a car. He has a bright future ahead of himselfThank you for leaving us this perfect review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Great buying experience!
by jorman77 on 09/03/2015Your sales staff were not overly pushy and seemed liked they genuinely cared about getting me in the car I wanted.Thanks so much for leaving us this review! It is very important to our dealership that we focus on what the customers needs are. They will be pleased to hear about your positive experience. If you have any further needs, please come back to see us. Also like us on Facebook to stay connected with special events and deals!
Great Service Every Time!
by Coupe_Lover16 on 08/24/2015My service advisor is simply amazing! I expected an hour and a half wait just because I came at a really busy time but he got me in and out in under an hour. thanks for the wonderful service!We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you! Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Very satisfied
by pdelliott on 08/24/2015When I came to pickup my car, the service guy was great. I just wish I could remember his name. My company just recently moved into the area, so a Toyota dealership in not convenient to go to. It helps that all the service maintenance I… need, Downtown Nissan can help me with.Thank you so much for this wonderful feedback! We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. I am happy to hear that our team was able to provide you with a great experience. We would love to work with you again! Clement Lehman | Director of Sales | clehman@nashvillenissan.com
Thank you for choosing Downtown Nashville Nissan. We know you have many choices while shopping for automotive products and services on the internet. Our goal is to provide you with a complete 1-Stop shop while you are visiting our virtual dealership. We will provide you with quick, expedient answers to any questions you may have, including providing you with all the information you may need to make an informed decision. At any moment during your visit, if we fail to meet these high standards, please email customerservice@nashvillenissan.com with your comments or suggestions. Thank you!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Steve, I understand how you feel. I would not appreciate that either. After talking with the managers, there was indeed a miscommunication. We were given the impression that your trade was a higher trim level, so we took that into account in the pre-appraisal. We had to readjust the offer after seei ng it was a base model. We are sorry, and If you are willing, give me a call at the number below. Jonathan Strickland Reputation Manager (615) 248-5100 Ex: 2054 jstrickland@nashvillenissan.com
by Jonathan Stricklan on 09/04/2021