Customer Reviews of AutoNation Honda 385
Review type:
Used Car Purchase
by SY on 05/10/2024
Josh Dorsey was attentive to all details in my purchase of a used vehicle. His personability is a reflection of the entire staff who treated me like a member of their family. Highly recommend this dealership for new or used vehicle… acquisition.
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The following reviews are more than two years old. They are not included in the overall rating.
104 reviews
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service
by AmyBPhillips on 09/21/2017I was overdue for my oil change, I needed a 30,000 mile check on my car and I had 2 recalls on my car! It took the exact amount of time I was told it would take and Henry was friendly and professional, as usual.We are happy you had such a positive experience with us, Amy! If you ever need any help, please give us a call!
Recall work
by Suzqnel on 09/12/2017The service was great and completed within the time frame I asked for. I was very pleased.First oil change, wonderful experience.
by Lillyclark on 08/24/2017updated 09/08/2017Terrell was very kind and helpful, service was quick.Replacement of failed AC compressor. Computer or was week old
by Caldwelljg on 07/27/2017Honda compreeor, clutch, stator and field coil was replaced. Entire unit had been in place for less than a week. Was pleased with the work that both honda dealerships did.Excellent service
by Fitz1999 on 07/27/2017I took my 2009 Accord in for routine service and airbag recall. The waiting room was very comfortable, and I enjoyed being able to see in the servicing area while my car was worked on. The car was ready a little sooner than promised,… which was great! Service adviser friendly.Professional experience
by RebelRPh on 07/18/2017They were very professional and courteous. I communicated mainly through email b/c of my job and they were respectful of my wishes. I have no bad things to say.Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda 385 and we hope to be of service again in the future.
Repairs to my Accord
by Jeb9teen57 on 06/14/2017updated 06/28/2017Warranty work was quickly and quicker than the estimated time, it was a pleasure!Honda Crosstour
by Fries63 on 06/28/2017Gino at the Honda dealership was excellent. He took care of everything.Oil Change
by al_efforts on 06/06/2017updated 06/18/2017After a vacation drive from Delaware to Memphis I noticed that the oil in our 2012 Honda Odyssey needed changing. We were on vacation and wanted to have it changed quickly at a commercial oil change company first. Our first impression of… that facility was not good and hoped that a Honda dealer could fit us in. AutoNation came through.Very happy family
by Sauzfam on 06/13/2017We just purchased our second vehicle from Honda 385. We couldn't be happier! They go above and beyond for the customer. We knew we could trust them after a great experience buying a new crv in 2011, so we knew it was one of the places we… wanted to consider this year when looking to purchase a used odessey. We looked at so many vehicles through dealerships and private party. Although we were a little disappointed to find they now have no haggle pricing, we were very surprised and satisfied to learn they do offer the best used car selection at a great price that we could find.you definitely want to go to Honda 385, especially if having great service you can trust is important to you.Acknowledge the customer
by noliver86 on 05/09/2017When I drove in the service area there were 2 service agents standing at one car. I sat in my car looking at them and neither acknowledged me or said, "we'll be with you in a moment." I sat a little while longer and just decided to get… out of my car and walk in. It wasn't until I got to the door that one of the two asked me how could he help me? When I was in the first lane (I was parked in the 2nd lane) headed for the door another service agent (who was further from me) asked if I had been helped. It was very dismissive and made me feel that they didn't want to help me or were just being lazy. I usually get good service at this location but I was a bit put off yesterday.Buyer Beware!!
by S_3AV8ER on 03/24/2017Do not by a used car from this dealership unless you have a mechanic you know and trust check the car out first!!! Last week we went to AutoNation Honda 385 looking for a mini-van. Very nice folks. Very disarmingly nice. After bouncing… back and forth between dealerships and vehicles, we decided to look at a 2012 Nissan Quest (VIN JN8AE2KP0C9038893). The car looked to be in excellent condition and the dealership claimed it went through their "thorough mechanical check". In fact, they claim that the check was so thorough that they could not negotiate the price. And the price appeared fair. They let me drive the vehicle home for my wife to check it out. Of course on the way, I swung by my mechanic to check the vehicle out. As soon as the vehicle went up on the lift, he walked me out to show me something. The vehicle had significant oil leaks at the main crankshaft and right inner axle seal. The repair would require the engine to be removed from the car to repair; 20 hours labor and part (estimated at least $2500). There was so much oil; I asked if it was safe to drive further. [I have pictures] He said that it would be safe to take back the next day. That is what I did. I notified the sales manager on duty of the mechanics finding, which he fainted ignorance on. However, the leak could not have been missed by anyone. Reading other reviews below, this seems to be a repetitive theme of this dealership. Sell the used vehicle with a major mechanical problem and hope that the buyer doesn't catch it before their 90-day warranty expires. Sadly, I believe I saw this vehicle on the road within a week with a drive away tag stating AutoNation Honda. No other Nissan Quests of that color and year were for sale in the area. The lady driving it seemed very happy with her new car, which I guess she might have just taken delivery of. I am praying dearly for this woman, hoping that she discovers the problem before her warranty expires. BUYER BEWARE!! This is true everywhere, but especially with dealership.Thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (901) 795-5900 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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by Clarksdale on 12/27/2016updated 01/05/2017My experience was great. The salesperson made every effort to make me feel that customer service was a priority. I know his goal was to sell a vehicle, but his patience, knowledge, ultimate respect and a sense of concern for my… satisfaction was awesome and most impressive. I needed a vehicle and I wanted Marcus Brown to be the salesperson.Bright clean open showroom and a fair price
by toddc396 on 08/01/2015I went to AutoNation Honda 385 to test drive the 2015 Honda Accord Coupe (LX-S and EX-L V6 variants). The salesman who showed me the cars, Scotty, was a pleasure to deal with. He was very knowledgable and courteous, and an all-around nice… guy. He didn't pressure me at all, and he was very patient with me as I took three separate test drives over a two day period. All-told, he probably spent 8 hours with me (including the sale and paperwork). I wound up buying the LX-S, as I didn't really need the power or the extra features on the V6 model (though I was tempted: the V6 was really nice). I had done a lot of research beforehand in order to be prepared during negotiations, and had a target price in mind, which I thought was fair to both me and the dealership. I was surprised when Scotty's initial offer to me was only $500 over my target price; it took one counter offer to get the price down to where I thought it was fair, and we had a deal. My overall impressions of the dealership were great: the showroom was bright, open, clean, and comfortable; all of the people I interacted with were friendly and professional. I would definitely recommend this dealership to family and friends.Very Pleased
by shawn_a3 on 01/12/2015The team at the dealership was very polite and helpful. They allowed me to take an extended test drive to make sure my vehicle choice was a good fit. The entire experience was very organized and professional. Thank you all.New Car Purchase 2015 Honda Pilot Touring
by 2015pilotowner on 12/28/2014We recently purchased a 2015 Honda Pilot from this dealership working directly with Ron Counts. Ron is a fantastic professional sales person. Ron knows the Honda brand and listens to the customer, there is no high pressure. We are 30… plus year Ford people and thanks to Ron's knowledge, integrity and patience we moved over to Honda. We met with the GM, Sales Manager and the Service Dept and couldn't be happier with the staff professionalism and how they treat customers. We look forward to a long positive relationship. Just a terrific team of people at this dealership.Great Experience
by pjkmama on 12/19/2014All of the staff at Auto Nation Honda were extremely helpful and friendly.Great experience
by SherryWms on 12/19/2014I highly recommend buying from Auto Nation Honda! Mo and Kenny made this car buying experience wonderful!Honda CRV 2014 Purchase
by oldbanker72 on 11/26/2014updated 12/03/2014Just completed the above purchase from AutoNation Honda Mendenhall great professional service. My transaction was good for me and good for them I have purchased 10+ autos from this dealership over the past35+ years always fair. I also have… my cars serviced there. Ken Hubbard was great and Buz Smith is great.New car sales
by msmudduck on 09/04/2014Patrick B. was outstanding with the second buy for us from AutoNationHonda in the last 3 years. Very pleased with the deal and was in and out in minimum amount of time.Thank you for your positive review. We respect our customer's time and budget. Don't hesitate to call us if you ever need anything.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 05/15/2024