Harper Volkswagen of Knoxville
Customer Reviews of Harper Volkswagen of Knoxville
Review type:
Right on time
by KGS on 02/05/2025I needed a recall performed and it was completed in the time scheduled in a courteous,professional and prompt manner. Highly recommend!Excellent
by KGS on 09/05/2024I received prompt,courteous and professional service at Harper VW. I recommend highly!Thank you for sharing your five-star service experience at Harper Volkswagen of Knoxville!
Always a pleasure
by Mike Dwyer on 08/22/2024updated 08/29/2024Harper VW has been servicing my Passat TDIs since December 2013. The service personal are friendly, professional, and efficient.Mike, we're delighted to hear that our team at Harper Volkswagen of Knoxville has been providing you with friendly and efficient service since 2013. Thanks for your continued trust in us!
Chris in Service is a Joy to Work With
by Seedless on 08/28/2023You’ve got the option of a loaner, they have pick up & drop off services. My car always drives better after Harper’s service.We're glad to know that our loaner and pick-up/drop-off services at Harper Volkswagen of Knoxville made your experience a positive one. We look forward to keeping your car running smoothly! Thanks for the review!
Excellent Service as Always!!
by R M on 07/21/2023Harper’s Volkswagen is wonderful - from sale to service - they stand behind their vehicles! The service team - Chris, Jared and John are professional, kind, knowledgeable, and efficient. The mechanics/technicians have years of expertise… and really know what they are doing. Brandon worked on our vehicle at our last service and he was great - he took the time to listen and went the extra mile diagnosing our issue. Highly recommend!!!Thank you for the wonderful review! We're so glad to hear that Chris, Jared, John, and the team at Harper Volkswagen provided you with professional and efficient service. We appreciate your recommendation and look forward to assisting you in the future. Have a great day!
$500 Wheel alignment
by Harper VW on 06/07/2021Harper bears all the signs of a well run organization. I bought there. My first service call was great. Courteous, helpful and projected a feeling of trust. Second call, very different. Took it in for routine maintenance at 13000… miles. At completion was told that I needed a wheel alignment and that it was very difficult to do on a 2019 VW Golf Wagon. I was told it would be $500 for the alignment. I was not buying it so I took it to Fisher Tire down the road and they did the alignment for $75. Saved myself $425. Beware of these guys, they are after your money as are most car dealerships AND they have no shame. .Auto service with Harper Volkswagen of Knoxville Tennessee
by Michel-Sr on 12/08/2020My dealings with the service department has always been a pleasant one! They are very content on greeting the customer with a smile, which is reassuring and makes the customer feel relaxed. They handle their customers with the utmost… respect and professionalism.
We're delighted to hear that your recall service was handled efficiently and professionally at Harper Volkswagen of Knoxville. Thank you for recommending us!
by Harper Volkswagen of Knoxville on 02/06/2025