Customer Reviews of AutoNation Honda West Knoxville
Review type:
No pressure sale
Old School Customer Service
by Gary C on 07/18/2025The technicians do great work and I have not had any issues with the work performed. I am old school and look for customer service. The advisors text you the inspection report and then ask you to select what you want them to do. The last… two times my car when in for service my wife took it in because I had to work. They texted my phone versus walking out in the waiting room and asking the person that brought the car in what they wanted to do with the recommended action based off the technician’s inspection report. Like I said, I am old school and expect the advisor to walk the report out and ask the customer. Or to at least pick up the phone and call the customer’s phone and ask them. Sometimes I cannot have my phone or cannot look at it for a long time period. I find it very impersonal to send a text with a link and pictures without contacting the customer. If that is what the dealership expects/directs their customer advisors to due I will drive to another dealership.Hi Gary, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (865) 730-0012 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
QUICK RESOLUTION OF MIRROR DAMAGE
by Jorgito on 07/17/2025We damaged the outside passenger mirror while backing into a garage. After making an appointment for the repair, the service advisor called to discuss the damage to be sure he would order the needed part.The repair was done quickly and took… care of the damage completely.Hi, we are pleased to hear you had such a positive experience with us, Jorgito! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ridgeline run
by Oscar on 05/22/2025updated 05/27/2025I have been using Honda auto nation for many years. It has always been easy to obtain service appointment. Service technicians highly skilled and knowledgeable.Hi Oscar, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Fast & Efficient
by btturptn on 05/22/2025Despite construction they are fast,efficient, friendlyHi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Serice
by El-Messidi on 05/20/2025very profissional and friendly staff and quality service.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service visit
by Service on 05/03/2025I was greeted quickly and shown to the waiting room. David told me how long it would take for the work. The waiting room is clean with coffee and water available. My car runs and looks great.Hello, thank you for your positive review. We're happy to have been of service to you.
No pressure sale
by Cindy on 04/23/2025I did my shopping online, working with Brock. He found just the hybrid crv that I wanted. I came in took it for a test drive. He explained about a few options but no pressure. Best car buying experience I have had.Hi Cindy, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!
Richard Townsend
by RLTownsend on 03/10/2025A very helpful service advisor - Charles Whiteaker. I emailed him several questions after the appointment was made and before date of appointment. He answered all quickly and professionally.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service for Recall
by Michael on 02/11/2025updated 02/18/2025I was notified about a recall for my crv hybrid. They scheduled and performed the check and had me on my way quick.Hello Michael, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Outstanding Salesman
by Oxford on 01/29/2025I was shopping for a Honda Ridgeline Black Edition in Kingsport. I saw the exact one I wanted at AutoNation in Knoxville. I made the call & salesman, Brock Jackson, promised he would beat any price that I had. I made the two hour drive to… AutoNation & true to his word, I drove my new truck home. Extremely happy with the deal & the friendliness of everyone I met. Nice to know there are still people that honor their promises.We appreciate you taking the time to leave us a response, Oxford! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
AutonNation Honda West - Service visit
by K_Swartz on 01/10/2025Just brought in Honda Pilot for regular servicing and, as usual, the customer service was excellent. They were friendly, courteous and had the car ready in no time at all.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Review
by Soloman on 12/17/2024updated 12/24/2024I recently visited the service department at Honda Auto Nation in Knoxville for my 2022 Honda Odyssey. I needed a new battery. Charles was my service advisor. I had called him prior to arriving to see if they had a battery in stock since I… had been left stranded that morning (AAA came and got me started). Charles confirmed the battery was in stock - greeted me when I arrived and kept me updated through out the process. I was back in my car in about an hour. I have always used Auto Nation for all of my service needs and have always found them to be efficient, effective, and engaging. I would recommend them to anyone needing service on their vehicle.We are pleased to hear you had such a positive experience with us, Soloman! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.
Crossbars on!
by Elessar on 12/19/2024Came in for scheduled installation of crossbars. My service advisor, Brad, met me within minutes of arrival. The process was a breeze, and the installation was completed in half the time as promised! Car was clean and ready to go at pick… up.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Honda West Knoxville
by Superdeg on 08/02/2024Professional dealer, knowledgeable and did a great job. Thanks.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Extraordinaily Helpful and Friendly
by BKSmith on 04/09/2024Autonation Honda in Knoxville personnel were amazingly helpful, friendly, knowledgable and - most of all - very patient with our numerous vehicle questions and pricing discussions. Salesman Adrian Brickey was particularly wonderful in… clearly answering questions, assisting with paperwork, completing forms and being up-front in negotaitons.Hi, we are pleased to hear you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
Great sales experience!
by Aileyba on 03/31/2024Jeff Smith was very knowledgeable of his product and he presented options to us without high pressure tactics.Thanks so much for the warm recommendation of the team here at AutoNation Honda West Knoxville. Don't hesitate to call us if you ever need anything. Be safe on the road!
2024 Honda Odyssey
by W Barnett on 03/24/2024David Kraning was very knowledgeable, considerate, polite and gentlemanly. He sat in the new car with me for about 30 minutes explaining how various items on the dashboard work. Very helpful!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda West Knoxville. If you ever need help, just give us a call. Happy motoring!
Honda Pilot
by Timholt1092 on 03/15/2024Riad did an outstanding job helping me navigate this difficult purchasing decision.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jeep Wrangler
by Maddog85 on 02/28/2024One of the best car buying experinces in my life. No pressure, Knowledegable salesmen. Great and friendly environment. Wish that I had done more business with them earlier.Hi, thank you for sharing your positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great experience
by Andrew D on 02/28/2024AutoNation Honda was very responsive, professional, and knowledgeable throughout the buying process. They were competitive with their pricing and very down to business. 10 out of 10Hi, we are pleased to hear you had such a positive experience with us, Andrew! If you ever need help, just give us a call. Happy motoring!
2024 Pilot
by cjcrispy on 02/19/2024good communications, low hassle.Hi, Thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Cindy, thank you for your kind words and this wonderful review! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Destiny Jarvis on 04/25/2025