Nissan of Cool Springs
Customer Reviews of Nissan of Cool Springs
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A good experience
by PScogg on 07/26/2025Leased my Ariya here. Didn’t make a deal the first day. The next day they called me back and made it work. Nice people. No complaints, I’ll be back.false pricing
by Chris on 06/25/2024To start the wife and i was interested in a used pickup for our daughter that this dealer had priced at 26,400. we called and made sure it was still available and it was. We arrived around 1 saturday and waited for a salesman for about an… hour( which we understood they was busy with other customers). The young salesman was great and helpful and we decided to make an offer on the truck after the test drive of 25k cash plus tax and title. after some haggling back in forth on the price. We offered a final 26k cash plus tax and title ( $400 off of the advertised price of $26,400) the Gm said only the way he would approve the sale is if we Financed the truck through them. we walked away and the the truck is now advertised for 26,200 i guess if its financed. right or wrong, just our experience. Good LuckChris, I am so sorry to hear that you had a bad experience while in our dealership. Obviously that is never what we want to hear and we always want our customers to have the best experience even if a deal can't be finalized. Please feel free to reach out to me to see what we can do to rectify this. Thank you, Sheyenne Sullivan Owner Loyalty Manager 629-203-4572
The following reviews are more than two years old. They are not included in the overall rating.
25 sales reviews
Bill Johnson
by billjohnson24 on 05/20/2018The worse place I've ever bought a car. First they gave me 3,680.00 below value of my car. Downtown Nashville Nissan just gave me a value of 7,680.00 with 89,000 miles on it. Heather is supposed to be the liaison between you and the car… sales staff, but she is a JOKE. She stated that if i came up with the value that Downtown Nissan gave me she would make up the different. I can't even get in touch with her. They have installed automatic answering system that will not even let you leave a message. Also, I had a employee working for Nissan and it took them an Hour & forty five minutes to come up with the figures I paid for the car. Now the paperwork which was left in the rent a car that they gave me to fix my car, the paperwork is now missing and the manual for the car is missing as well. This is the worse place ever to buy a NEW CAR. You are supposed to be excited to get a new car and all the new things that go with it, but this has been one of the WORST Experiences of my life. Please Stay away from this Dealership, because all the are interested in is HOW MUCH THEY CAN RIP YOU OFF!!!Awesome Service!
by Angela1111 on 03/24/2018W.R. and the entire team I interacted with at this dealership were wonderful. They all went above and beyond to help me with the car buying process and I highly recommend them. They were not pushy at all and took time to answer many… questions I had as I narrowed my car search over a period of time. It was clear and evident that everyone that helped me truly cares about their customer's and they worked hard to ensure the utmost satisfaction. I am very happy with my purchase, but the exceptional customer service and positivity of the team made it that much sweeter! Thanks!New Maxima
by paddymac on 03/17/2018Traded in 2016 Jeep Cherokee for 2018 Maxima. Sales person, Paul Stamatis was exceptional. In fact, it was best experience I've ever had buying a car. I really felt like he went to bat for me and was very helpful. The general manager Chris… Monticello was also extremely helpful. I highly recommend Nissan of Cool Springs.Great car buying experience.
by Santos_2 on 02/27/2018Bayo was outstanding and explained everything my wife and I needed to know about the Rogue. He was very respectful and professional! I will surely be returning to purchase another vehicle from Nissan of Cool Springs.We are so pleased that we were able to meet (and hopefully even exceed) your expectations during your purchase here at Nissan of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you. We look forward to seeing you again.
Bait and Switch... Consumer Beware
by AngryConsumer on 01/16/2018On Monday, December 18th 2017, my wife and I came in to look at a Nissan Rogue and Acura RDX at Nissan of Cool Springs. We were working with Bayo Antifowoshe and Steven Lampley who I was connected with when I called the dealership to make… sure the vehicles were available. We drove the RDX and Rogue but decided to pass on them. Prior to leaving the dealership Bayo approached us and asked if we would like to look at a 2012 Toyota Highlander that had just arrived listed at $16,998. We took it for a test drive with Steven. We returned the following afternoon to look at the Highlander again with the intent of purchasing it. While looking over the vehicle Steven said there was an issue brought to his attention, the dealership did not have all the paperwork to clear the vehicle since it was a recent trade. We went inside to run the numbers and also see if we could put down a deposit in case the vehicle was cleared before we could make it to the dealership. I was in regular contact with Steven and Bayo for a week via text and email, both telling me the car should be cleared any day now. On Friday, December 29th, Bayo informed me via text the Highlander was cleared but the sales manager reneged on the $16,998 price that was quoted in writing. Bayo said I would need to come to the dealership and speak to the sales manager about it. On Saturday December 30th I emailed the General Manager, Jason Stacey, to fill him in on my experience. On Sunday December 31st I received an email from Chris Monticello at 7:45AM stating "I will check our inventory today for the Toyota Highlander, and if we no longer have that truck that you are looking at, I will extend the courtesy of a phanominal discount on another vehicle of your choice. And If you are willing to extend us the opportunity to give us another shot. my promise to you is that I personally will take care of the transaction." I responded to Chris' email and told him we would purchase the vehicle that afternoon as long as they honored the price we were quoted and knock off some of the $699 doc fee for the hassle. I emailed, texted, and called Chris and never received a response. As a consumer I would be very wary of working with a dealership that clearly has no integrity and will not stand behind offers presented to customers.10 Minutes before Closing Time
by LouSoph on 08/02/2017I arrived 10 minutes before the dealership was due to close and they treated me as if I was there when the doors were just being opened. E. Price is the BEST salesman I have ever dealt with and I have purchased a lot of vehicles in my 53… years. He was courteous, knowledgeable, and patient. I wanted a new Nissan Rogue and I drove home that night with one. I LOVE my new car and I actually look forward to doing business with E. in the future. I got a GREAT deal and I am HAPPY that is all that really matters.First New Car
by ajnolan on 06/21/2017These guys got me out of my first car and into a brand new one quickly and went above and beyond to make my first car buying experience go smoothly. They're amazing! Bishoy and Rob are the real deal.Awesome Place to Buy
by ggriffin16 on 04/22/2017Traveled from New Mexico to purchase. Had an awesome experience working with Corinna Limbocker and Donald Bell.An excellent automotive purchasing experience!
by FrontiersMan on 02/27/2017When we arrived Saturday, in no time at all the Cool Springs sales team had matched us up with the ideal vehicle for our needs. Cool Springs Nissan also beat their competitors in pricing. This is our second purchase from Cool Springs… Nissan, probably won't be the last.Paul Stamatis is Fantastic
by Sean_B on 03/23/2015I dealt with several salesmen while at Nissan of Cool Springs while in the process of getting my new 2015 Altima. Paul Stamatis, the one I did the deal with at the end of the day of test driving from everyone in town, was a consummate… professional and didn't bother with hokey sales tactics or any BS. I was extremely impressed and supremely pleased with his manner and ability to get me one hell of a deal. Great guy, great experience. 10/10. I'd do business with this guy again in the future without any reservation whatsoever.Horrible experience
by slawson1779 on 03/09/2015What a horrible experience in dealing with Cool Springs Nissan. In emailing back and forth with the salesman initially, my wife and I gave a detailed list of what we were looking for in our new SUV. After looking, his response was:… Unfortunately I don't have a used car factory to get the perfect car for you. Magically just hours after this email they had exactly what we were looking for available from their rental fleet. So we made an appointment to go check it out, and were told what was the internet price on the vehicle, even though it wasnt in their inventory yet,nor had been certified as Certified pre-owned. So we came back on Saturday to test drive the vehicle and run all the numbers. When we arrived at the dealership, they immediately switched salesmen on us, and we drove the vehicle. Without a dealer tag, or them getting copies of our drivers license or anything. We got back and liked the vehicle, at which point we were given a price that was two thousand dollars HIGHER than what we were told, and on top of that our trade-in value was nearly six thousand dollars below what the vehicle was worth on a private party sale, and four thousand on a trade in. There was zero wiggle room. None. When we brought up the fact they quoted us two different prices, they basically accused us of lying. While all of this was going on, the salesman was trying to convince my wife that in order to negotiate they had to run her credit and was determined to get her to sign forms and paperwork. As the evening continued, the used car manager came out to inform us thats what the price was, and brought in an invoice that showed the MSRP vs. what they were invoiced for on the transfer. The used car manager kept trying to say they paid six thousand ABOVE invoice by pointing to the MSRP, but the sheet CLEARLY SHOWED what they were invoiced for and paid. After pointing out that wed found similar vehicles at other dealerships at better prices, his response was this is the price. They still had our keys at this point, to which we requested them back. They went and got them, and we went to leave only to find they had blocked our car in. It took asking twice to get it moved, and in the process the two guys that moved the vehicle blocking us in were mouthing off about our situation. In closing, the whole process there was a disgrace. From the bait and switch pricing, switching salesmen, the shady used car manager that wasnt the manager, the insulting low ball trade in offer, to the high pressure tactics of trying to get signatures on forms and blocking us in, it was a disgrace. We ended up finding a NEW version of the exact same vehicle, with the EXACT SAME FEATURES for 500 dollars cheaper before the rebates kicked in, not to mention we found a brand new one in a better model for a small amount more. Its dealerships like this that give car salesmen and the car business a really bad name. We will never be back there for anything.Remarkable and Excellent Service by Bishoy Rizk, Nissan Cool Springs
by AbdulAzeem on 10/24/2014How often we see a Sale Person sticking on their words? Everyone, at one point or another, has to purchase a vehicle. However, the option to purchase new or used is greatly related to the sales persons you are dealing with. I first went… to CarMax to purchase a new car, but couldnt find any good deals when I wanted to trade in my Used Car. I then caught up my interest on SUV listed with Nissan Cool Springs. Therefore, I went to Nissan Cool Springs and was greeted by Bishoy Rizk. He is an amazing sales person and could not imagine not having him during this experience! When you read the yelp caption "as good as it gets," seriously, people - this is as good as it gets. Buying a car can be rather painful if pressured or done incorrectly. However, Bhishoy was a true pleasure to close the deal with. Bishoy answered my zillion questions and made me feel very comfortable with my new purchase. Bishoy is one of the most customer focused sales representative I have seen in recent times. Post sales he ensured the car was running as per my expectations and even today, Bishoy will answer my silly phone calls and help me with additional questions and concerns I have regarding care for my SUV. If were to change my SUV or trade in, I would definitely contact Bishoy again you. I wish Bishoy Rizk & Nissan Cool Springs to continue the same service and I am sure over the next years you make remarkable standing in the Market. I will have Bishoy & Nissan Cool Springs in my list for any referral. Bishoy Rick .You Rock!BEST EXPERIENCE EVER!
by overresearcher on 08/07/2014We could not have been more pleased and delighted with the honest, friendly, professional, and down-to-earth atmosphere at this place! The deal we got...was the best we could find ANYWHERE in the U.S. Really! The car buying process was… low-key, no pressure, no games, and we were in and out with our new car super quick! You can tell that this place is full of happy people with good attitudes! They seem to really enjoy helping their fellow man; which can be rare these days. We can't wait to pop back in and say hello during our first oil change! We will be sending every single friend and family member to Cool Springs Nissan. They do so much for their community, AND for children with special needs which is near and dear to our hearts! The BEST dealership EVER!Incredible service!
by littlewoman1 on 08/06/2014As a woman I have had less than pleasant experiences buying a car and love, love these guys! They treated me with respect and were incredible to work with.Worst customer service experience!!!!!!!!!!!!!!!!!!!!!!!
by 717driver on 10/01/2010I will never buy another car from RC Alexander Nissan, Infiniti, Subaru, Ford, Lincoln, Mercury, blah blah blah. It was the worst customer service experience I have ever been put through. The salesman outright LIED to me no less than 5… times during the 8+ HOURS of playing the childish game of "let me go talk to my manager". I'm so tired of that BS. The car was dirty and they never washed or vaccumed it before or after I bought it. I told the salesman I had an appoitment and needed to leave. He told me "whatever". At noon I told the salesman I needed to have a final price to give my bank. His response, "Oh that doesn't matter, I have to be here until 8:00pm." I told the salesman I needed to leave shortly to pick my child up from school. Could we please wrap this deal up so I could get on my way? Didn't happen. One example of a LIE I was told: The car I was looking at had the navigation option but didn't have a nav dvd in it. The saleman said "we take them out because people steal them when the cars go out for test drives". I was told by the salesman, 8 hours later and after several requests to put the nav dvd in the car so I could ensure the nav functioned properly, that none of the cars at the entire dealership have nav dvd's in them. So if you're looking for a car with nav, don't look here. Bottom line: If you want to buy a clean car quickly without a hassle and be told the truth during the sale I suggest you find a dealership that practices the art of customer service.It pays to shop at the end of the month - good sales experience
by altima10 on 03/30/2010Alexander's is a big operation in Nashville and as such I went there expecting that I was going to find a high pressure environment. I was totally wrong. We dealt with two different sales people during our purchase and neither applied any… pressure whatsoever. As a matter of fact, we test drove a vehicle and left the lot and the sales person did not even get our contact info from us. My wife returned the next day and drove another vehicle. The vehicle she drove was the color and style she wanted but had optional equipment on it that we did not wish to pay for. To our surprise, and this may be because it was the end of the month, the dealership quoted her a price of the dealer invoice less the retail cost of the options she did not want. I had all the invoice pricing information so when she called me with the quote, I knew it was a good deal. A couple hours later, the car was detailed, full of gas, and the sales person gave probably the most detailed overview of the car we had ever gotten in a car delivery experience. He even synched her cell phone up to the hands free calling system in the car for her. A few lessons learned: the end of the month is a good time to shop. Be nice, courteous, and friendly to the sales person, and they will genuinely work on your behalf. Do unto others...its a good motto - and in this case it really paid off. We got a great deal and felt good about the experience.Buyer Experience
by sentra09 on 03/26/20101. Overpriced - purchased car and 1 week following price was advertised lower. I brought this to the attention of the dealer rep and GM and he refused to change the price. Beware, during the course of negotiations, they threw in an… additional $500 dealer fee at the end which they said was non-negotiable. Dealt with sales person Ronnie Adams. 2. Poor Service - after taking car home, found that it was vibrating strongly from side to side. Brought back to dealer immediately next day and 4 following, where service manager and GM all ignored my concerns. Service manager took me on a test-drive where they stopped on the side of the freeway claiming that was the cause of the vibration. GM threatened to walk away from me because I was not listening to them. I had to file a BBB complaint where corporate Nissan helped me at a different dealership.A perfect buying experience
by pcr19 on 05/11/2014updated 09/09/2025Let's put it this way: I have submitted a grand total of 3 reviews in my life. I only would put in the time if my experience was extraordinary and I felt like the people involved truly deserved recognition. At Nissan of Cool Springs, a… team of four individuals handled my requests efficiently and effectively. I don't have much patience, but my Saturday morning was a simple, flawless, and enjoyable car-buying experience. It's a team that I felt like I wanted to work with over the long-haul. They didn't play games and I felt like they truly made an effort to give me the best possible deal, which beat out a couple of other dealerships in Nashville. "People" make things happen. All I know is that I liked the people that I dealt with at Nissan of Cool Springs. The lot is terrific, also. There is an enormous selection.Extremely Efficient, Professional Sales Process
by sfrank120 on 06/23/2012updated 09/09/2025I've leased quite a few vehicles over the years, and Rich Williams at Nissan of Cool Springs is far and away the most efficient, professional salesperson I've met. Rich quickly ascertained that I had a few specific needs pertaining to my… vehicle purchase and moved incredibly quickly to complete the deal. After we finalized the desired vehicle and terms over the phone, the entire sales/paperwork process took less than an hour (and this was late on a Friday). I am very pleased with the entire process and will be returning to Nissan of Cool Springs for my next vehicle.
Nissan Rogue
Nissan Kicks
Nissan Pathfinder
Nissan Altima
About our dealership
Thank you so much for leaving the great 5-star review, P. Scogg, that means so much to us. We are looking forward to having you as part of our family and hope that we wow you on each visit.
by Laura Montgomery on 07/29/2025