Acura of Chattanooga
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Customer Reviews of Acura of Chattanooga
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Do not recommend
by Heather on 10/27/2024Warning: Beware When Buying from Acura of Chattanooga! If you’re considering purchasing a used vehicle from Acura of Chattanooga, I strongly urge you to get a pre-purchase inspection from an independent mechanic before proceeding. My… recent experience has been incredibly disappointing and frustrating. I was interested in purchasing a Lexus GX 460 from their dealership. After some research and negotiation, I decided to return the car when I discovered a major issue that would cost $5,000 to repair. When I informed the manager about the problem, he openly admitted that the dealership knew about the issue but didn’t think it was pressing or needed immediate attention. What’s worse is that they refused to fix the issue and would not budge on the price, even after this revelation. To top it off, the car is still listed for sale on their website with no mention of the problem. Buyer beware—be cautious and protect yourself by having any car thoroughly inspected before buying from Acura of Chattanooga.Sold us a LEMON
by Brooke on 01/18/2024Drove over six hours to buy an Audi q3 we had been discussing about online. When we arrived we found out that the doors unlock and lock buttons didn’t work, the back seat drink holder was broken and wouldn’t come down, but most importantly… there was apparently a issue with the internal engine and the piston. We have take it for repair but was told it was beyond repair. We have only had the car for 10 months! Do not trust them! They lie! They steal your money! I would never recommend anyone doing business with them!Brooke, we regret to learn of the troubles you've had with the Q3 you purchased from us. At the time of purchase, it was a 1-owner vehicle with excellent service records, and it showed no signs of mechanical problems. It is impossible for us, or any other service facility, to predict what might happen a year and 12,000 miles down the road on any vehicle. We have spoken with your husband and are happy to discuss this matter further with you. Please feel free to contact us at 423-855-5454 at your convenience.
The following reviews are more than two years old. They are not included in the overall rating.
1 review
Customer satisfaction is not their first priority
by DeWalt on 05/21/2022Dealership: Acura of Chattanooga Car was purchased on Saturday April 30th 2022. My complaint was made on Monday May 9th 2022. The delay in making the complaint was because my wife took it for a week out of town. When she returned I took… it to work where I began to notice things. But here’s the whole event. We saw a car that we liked on line. I asked before we went if they had a return policy because taking it to a mechanic would be difficult since we live three hours from the dealership. Our salesman said they don’t have a return policy but We value our customers and their satisfaction is number 1 so if something did happen we would do what was right by you. I’ve kept this text exchange as proof. The car buying experience was nice. The salesman was nice. All the staff that I met seemed very nice. However after getting the vehicle home and having more time to look the car over once my wife returned with it, I realized that 90 percent of the vehicle had been repainted. It’s a 2011 Toyota Highlander and I haven’t noticed Paint issues with that year. When I open the hood the plastic that covers over the front radiator area pulls right up because the plastic clips that are supposed to hold it in place are not the right ones. There are a few more things that are not correct as well. These types of red flags say the car was probably in a car accident. We bought the vehicle under the impression it had never been in an accident. That’s what Carfax shows. So I texted my salesman and told him of my fear. Then I said if this was not reported, they probably didn’t take it to a reputable body shop. So I’m not sure if they did things the right way or if I’ll have issues because of it down the road. Then I told him I’m thinking of taking it to a body shop around here and asking them if it’s been in an accident, and if it has I’m thinking of returning it. That’s when he told me well you bought the vehicle as is and we do not have a return policy. Guess he forgot about his earlier promise. At this point I just tell him that I’m really glad I didn’t leave a review yet. I get a text back from my salesman that says can my manager call you? I said yes. A couple minutes later the manager calls me and proceeds to tell me that the Carfax shows that there’s never been an accident, it’s never been totaled or rebuilt, that’s the only guarantee. Then he tells me, please keep us informed of what the body shop says. Then I asked him one more time, does it matter what the Body Shop tells me? Will I be able to return the vehicle? The manager said no we won’t take it back. So then I asked him why did you call me? Your salesman already said the exact same thing to me. He didn’t really have an answer. I understand I bought a used car. But I tend to buy from dealerships because I feel more comfortable thinking they really looked over a vehicle and they wouldn’t sell one off their lot unless it was in really good condition. That’s why I believed them when they said if there was a problem they would make it right by me. I have that in my text message from them. If there is no time frame for returning a car to them why would the salesman say they would make it right? Until I get a satisfactory response from them I will continue to leave reviews everywhere I can and tell everyone what occurred so nobody else goes through this. The sad part is I really felt I could trust them. But I’ll never go back to them again nor recommend them to anyone. Turns out customer satisfaction isn’t as important as they lead me to believe.Chad, We regret to learn that you are not happy with the purchase of your Highlander. We go to great lengths to disclose any damage or imperfections on pre-owned vehicles. This is especially true on vehicles that are greater than 10 years old and have over 150,000 miles at the time of purchase. Furthermore, our sales process allows customers the opportunity to review the condition of our vehicles prior to purchasing. It is difficult to understand why you would expect us to have a return policy when we told you upfront that we do not. Thank you for your understanding and feel free to reach out at any time.
Acura MDX
Toyota Highlander
Honda CR-V
Honda Civic
About our dealership
Hello Heather, Thank you for taking the time to provide feedback regarding your experience. I regret to learn that you are frustrated and disappointed after your visit with us. Clearly we have fallen short of your expectations, which is never our goal. I have consulted with the technician that inspected the vehicle at our location, and together we physically viewed the problem with the vehicle that you mentioned in your message. We verified that there is minor oil saturation in the area of the timing cover. This is a very common occurrence with vehicles like this with 160,000 + miles. Our opinion is that this vehicle will operate safely and reliably into the foreseeable future, and that a repair at this time is not necessary. If we felt otherwise, we would have never offered this vehicle for sale to the public. I also spoke with the manager who was involved in your visit. He is disappointed that he’s lost your trust, and he maintains that it was never his intention to refuse to help. Making this repair is just not possible, given the cost and minor nature of the issue. Further, it seems that our asking price is fair compared to similar vehicles that are currently available. I would love the opportunity to speak with you further about this matter at your earliest convenience. My name is Andrey Gudnyy and my direct line is (423) 424-8566. Thank you for your time and I look forward to speaking with you soon.
by Andrey Gudnyy on 10/28/2024