BMW of Nashville
Customer Reviews of BMW of Nashville
Review type:
Great Dealership
Questionable business practice
by HiTech1 on 06/23/2025It’s appalling for Brentwood, Tennessee BMW to charge customers 3% for paying service invoices for using credit card for payment, Who carries hundreds of dollars!? Furthermore there was an addition charge from parts department that couldn’t… be explained, and the service representative wasn’t interested to explain it! Also I was informed my service agreement didn’t qualify me for an internal air filter replacement at 20K miles!! I reviewed BMW recommended service and it clearly indicates replace internal air filter every 15k miles! Furthermore quality is an issue with BMW. The driver side door has a terrible noisy leak at highway speeds, Brentwood BMW indicates it’s within tolerance! That tells me quality is no longer a concern! Also indicated engine hood doesn’t close properly, they didn’t address the issue! Unfortunately Nashville, Tennessee. doesn’t understand competition. Competition improves service! It’s worth taking our vehicle to Chicago for service during a combined visit.Thank you for your feedback — we understand your concern. The 3% credit card fee simply covers the cost charged by card processors and isn’t something we profit from. It’s becoming more common across the industry, but we know it can still be frustrating. We’re always committed to keeping things transparent and doing our best to earn your trust every step of the way.
If You Want to get Robbed, Take Your Car to BMW Nashville for Service
by Michael on 04/03/2025My recently out of warranty BMW X5 had a service light come on, I booked an appointment with BMW Nashville. I received more than service, I received a repair bill for over $20,000. I declined their services and took my car to Kennedy… Performance Center in Nashville. My repair bill from them was $0.00. Who does that? The most legitimate, honest and righteous BMW service company likely in the United States. Well done gentlemen, you've earned a customer for life. BMW Nashville should be ashamed of themselves, you've lost a customer for life. No new car sales or services from me ever again. Why would Kennedy Performance Center tell me that there was nothing wrong with my car, when they have every incentive to sell me repairs that I don't need. I gave them BMW Nashville's repair statement. Honesty goes a long way with me. I have no affiliation with Kennedy Performance Center, however if you're not taking your car there for service or modifications, you're likely getting robbed.Mr. Michael, Looking at our records, it looks like you came in stating your vehicle was out of warranty and you wanted an inspection. We did an inspection on the vehicle and recommended what we know needs to be addressed eventually. Your vehicle didn’t have any warning lights nor it was in for any issues, but you are going to have to address those things at some point. We did the inspection for free and gave you recommendations for you to make a decision in the future. I will be more than glad to elaborate and explain further. Let me know if this is something you want to entertain. Kamel Tejeda General Manager kamel.tejeda@bmwofnashville.com
Great Dealership
by MargS17 on 09/20/2024Our experience with sales an service was easy!We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience!
by SPRandolph on 08/05/2024updated 08/14/2024Ben was very knowledgeable and helped us purchase a used vehicle that wasn't a BMW.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Misled
by Pissed! on 05/23/2024Wasn't told they would run a full credit check on me for paying with a check. Will NEVER do business with them again.Hello, We pride ourselves on providing exceptional service, so we are disappointed to hear that your experience with us was anything less than satisfactory. We would like to learn more about this situation, however, we are unable to find you in our system. Please reach out to our General Manager, Kamel Tejeda at kamel.tejeda@bmwofnashville.com.
Excellent experience
by Susanwilson on 05/19/2024Ben at the BMW Certified on Amory Oaks Drive was EXCELLENT to work with. He was like working with a trusted friend. He answered all of our questions, spent as much time with us as we wanted, was great during the test drive and there was… not one convenience he didn’t offer. He gave us private time to discuss our purchase. See BEN!! You will be glad you did.Hi Susan, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great Experience
by BoroBuyer on 05/18/2024I just had my first buying experience with BMW of Nashville. I cannot say enough good things about how the whole process was handled. Our sales professional was Kerry Hammons. He did a great job with setting up the sale, handling the… process, and even stayed well after close to be sure we were totally comfortable with the car. I would definitely recommend buying a car from this dealership.We really appreciate your positive review! We look forward to your next visit! Take care!
Super positive experience
by Rome Georgia on 05/03/2024Drove up from North Georgia to purchase a vehicle for my daughter. Greg DeMarco and Michael Green could not have been more courteous, more helpful and more professional. Thank you gentlemen. She loves the car.Hi Rome! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
BMW X5 Plugin
by Disappointed on 04/12/2024Highly disappointed in the dealership. I actually came in from out of state to pickup the vehicle and told the salesman I had a six hour drive and would like the paperwork done so I can sign and go. Unfortunately I had to go thru meeting… with someone to fill out a survey so they could then tailor the extra stuff they wanted me to buy. It's 45 days now since purchasing the car and I still don't have title or plates. Keep trying to get the salesman to call back but seems he got his sale and is now moved on.Hello, Thank you for taking the time to leave us feedback about your experience with us. Our General Manager, Kamel Tejeda, would really like to speak with you more regarding this matter. Please reach out to us at (615) 928-2541 so we can work towards a resolution. We look forward to hearing from you.
Great Experience
by J Nelson on 04/01/2024The sales team is great. I told them the deal I was looking for and they were professional and prompt. I‘ve purchased two vehicles from this dealer and it’s been a great experience both times.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service!
by B Bourne on 01/25/2024We recently purchased a used VW from this dealership. We felt that we were treated with the same respect and customer service that someone coming in to purchase an expensive BMW would have experienced. Thomas Simmons was our client… advisor--he was helpful, kind, and assisted us in getting the rate we were looking for with our vehicle. Also, we did have our two young children with us and from swapping out to test drive the vehicle with my husband, having a comfortable place for them to sit and watch their iPads, and the sweet ladies at the front desk, we felt a sense of ease with the entire process and never felt like a burden. I like to say we probably bought one of the cheapest vehicles at the nicest dealership and were still treated with respect/ not a waste of time. We would happily do business with them again!We are so pleased you enjoyed your visit to BMW of Nashville! We look forward to your next visit! Take care!
Dealership is on point
by Happy customer on 11/12/2023Everyone was very courteous and attentive. Did not end up buying a car from them but I will be backHello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Horrible Experience
by Noah on 10/19/2023Horrible experience. Avoid at all costs, you'll get better service at a Honda dealership. I have a list of issues that need to be addressed and can't get a single person to call me back. They only care about making sales, customer service… is non existent and reps are incredibly evasive and rude. They were supposed to pay off the car that I traded in and didn't - now I have two car payments I'm responsible for and again, no one will call be back. The trunk won't open when the car is on. What did they say? "Sorry, we can't figure it out." I'm embarrassed I ever purchased a vehicle from them.Noah, We've attempted to get in touch with you over the past few days without success. We would like to address your concerns directly. Please contact your Client Advisor at your earliest convenience so that we can work to resolve this situation. We look forward to hearing from you.
Thieves/Liars
by Jacob W on 07/22/2021Since the purchase I have found out that the finance guy lied to my face and ultimately cost me around 5,400 than what I would have paid. I've given them months to resolve the blatant lies and I can't get anyone to respond to me. I will not… be doing business with the dealer nor do I recommend them.Our General Manager, John Mclarty, would really like to speak with you more regarding this matter. Please reach out to us at (615) 928-2541. We look forward to hearing from you.
Terrible experience with BWM Dealership in Nashville North
by K.Lovato on 12/11/2020This is probably the worst experience I’ve had at a BMW dealership. First, the lady that helped me disappeared for 2 hours. I couldn’t get a hold of her to give me an update on my car. I tried calling for an hour so that I could try to get… a ride on the shuttle back. I waited another hour for my car only to hear that I should have been given an estimated time of a 3 hour wait anyway. The only person that was helpful was Brad and he wasn’t even my service advisor!Buyer beware
by Steven P on 10/31/2020BUYER BEWARE!!!!! Internet dept tells several lies. Requested to speak with sales manager. Had salesman call me back playing as a manager. Pricing was not explained correctly at the time. Car is on the lot with unsafe tires but being… retailed instead of wholesale. Major safety issue..... PROCEED WITH CAUTION UPDATE!!! Spoke with dealer once again after they posted wanting me to call back. Matt and I had already discussed all these issues last night.Not sure why they wanted me to call. Even tried to discuss deal once again this morning. He blocked. I tried to reason and tell him we weren't that far off. Also brought up tires once again. Told him we could take my new ones off and put with the new car.... then reinstall the other cars tires on my trade in "IF" they seemed to think they were SOOOO road worthy. I was told that was a liability issue. Hmmmmmmmm read between the lines there. same brand, style, size, etc. his tires 27500 miles ... mine 3000 miles. Both cars are grand Cherokee 4x4's.Buyer Beware!
by FarmerInTN on 05/24/2020I was looking for a used truck for my farm. I found a used 2014 Ram 1500 Big Horn while searching. I contacted them through their website to do a test drive. After arriving for the test drive, I was handed off a few times until I finally… was assigned to Luz. While driving the vehicle, I noticed a couple of issues. One was an error "911 Vehicle phone requires service" message. There was also some vibration in the steering and a large amount of road noise. When I asked about this, I was told the vehicle had not been through their service department for an inspection, as they had just gotten the truck the afternoon before. So, this dealership was selling a vehicle they didn't even know would pass (or not) a basic safety inspection. When it came time to discuss purchasing, Luz told me it would have to be inspected but we could do a conditional contract to ensure the truck was mine. I told her that would be fine. She asked if I was paying cash or financing. I told her I was pre-approved from my bank and all I needed was a signed bill of sale and I could have the money to them the next day. Luz told me she didn't think they would accept "outside financing" due to "everything going on" (meaning the covid pandemic). I told her I had never heard of a dealer not accepting money. She had to check with management if that "would be ok". To know ones surprise, it was. Luz brought me a bill of sale that was $2500 higher than what I had already calculated the price to be beforehand. She had added a $599 'process fee' as well as various options that I had not asked to have. When I pointed out the obvious gouging, she turned me over to a manager (Maddie). Maddie apologized for the "errors" that are "automatically applied" to their bills because "most of" their "clients want" them. I also told her about the lack of an inspection and she told me she had the truck scheduled for service the following service day. I was hesitant, but decided to move forward with the process. Maddie asked how I would be paying for the truck - even though Luz was told I had my own financing. Maddie told me they were partnered with my bank, but I'd have to fill out a credit application for approval. I told her I wouldn't be doing that, as I didn't want a hard pull on my (top tier) credit. She tried to convince me that "it doesn't work that way", which I know to be incorrect. I firmly told Maddie that I was pre-approved and would like to make a conditional deal on the results of an independent, brand specific inspection. I told her I would give a cash deposit, arrange and pay for the inspection myself. If that shop cleared the truck, we'd finish out the sale. I did this because there are many, many 1 star reviews about this dealership. Maddie told me that the deposit would be non-refundable if their shop gave it an approval. I told her I was uncomfortable with HER shop saying it was ok since this was an 'as-is' deal. She became visibly irritated and told me I could "go to any shop" I wanted but the "deposit would be non-refundable regardless" of what a shop out of her control said. To me, this was very shady. The reason I wanted an independent inspection was for that reason: her shop has a dog in this hunt. I tried several times to get Maddie to agree to a refundable deposit if (and only if) the independent shop cleared the truck - she would not budge. She also was very quick to tell me that if I didn't put a deposit down, they would sell the truck as that is their "business". Her exact quote was "we are here to sell cars. We can't make contingent contracts on maybes. If you want it, put down the deposit, and when it passes our inspection, it's yours." Ok. So, I left without putting a deposit down. I will not buy a truck without a pre-sale inspection from an independent shop. That's called due diligence. I have always had dealers agree to this contract in the past. If you have nothing to hide and are an ethical dealer, why would you have a problem with that? In the end, I wouldn't recommend this dealership to anyone. Please, do yourself a favor and not waste your time. Their prices may be lower (for non-BMW vehicles), but it couldnup costing you so much more.Hi Farmerintn, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (615) 928-2541 at your earliest convenience to discuss how we can turn your experience into a positive one.
Poor customer service
by Jeff W on 03/06/2020was sold a vehicle that was sold to another customer! I have been working with this dealership for about 3 weeks and I have to say I am extremely dissatisfied with the lack of customer service I have received. This has been by far the… worst experience of my life. I finally decide on a vehicle and pay the down payment they take my money and tell me will let me know when the vehicle will be delivered. None of that happened after they got my money no word from them at all. I had to call the lm at least 3 to 4 times to see when the car will be delivered. Now granted my salesman told me that he would call me back in 5 or 10 minutes of course that never happened. So again I had to call back again and only to find out that the car was sold! My money was withdrawn after they knew the car was sold! So pissed off is not even a word I can say describe how I feel right. Then to insult me even more they "find" another one on there lot that is 3k more and send it to me! Who does that!?!? I wanted the original deal nothing more but no they decided to be greedy and go up 25 bucks on the note! Won't ever be doing business with BMW OF NASHVILLE AGAIN! And still have not been refunded!!Hi Jeff W, we regret your most recent visit with us was not up to the standards we strive for. If you are willing to give us another chance, please contact us at (615) 928-2541 so we can understand your situation better in order to try and turn your experience around. Thank you, BMW of Nashville
Best place to buy used in Nashville
by Perfect on 09/05/2019Salesman (Mitch) that my wife and I had didn’t hassle or pressure us in any way. Very laid back and comfortable experience. Their financing Manager was awesome in cutting us a deal and making it work. Plus he was blasting KISS when we… walked into his office. 🤘Perfect, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
Sold car out from under me.
by Robert on 06/29/2019Would give them a minus one if I could. I am from Chattanooga. I made an offer on a 2013 BMW. After they agreed they then accepted my credit card deposit. The salesman called back the next day and said that the car had sold for the full… listed price. I guess it is about money not honor.Robert, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (615) 928-2541. We look forward to hearing from you.
Outstanding Service
by Mike on 06/28/2019I am not a client, was passing through Nashville and needed assistance with new G05 X5. Service department was great: friendly, efficient fast. Could not be happier with them.Mike, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Nashville. We do hope we can be of assistance in the future. Take care!
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Haley Bada on 09/24/2024