Customer Reviews of Jim Hudson Buick GMC
Review type:
PAMELA T JONES
by PAMELA JONES on 03/29/2024THE SERVICE ADVISOR ROBERT HUNTER, WHILE COMPLETING ONE SERVICE ADVISED ON SOMETHING THAT WAS FOUND. IT TURN INTO A LONG PROCESS, BUT MY 2017 BUICK ENCLAVE DRIVES LIKE IT IS A NEW VEHICLE.DEALERSHIP RATING IS GOING DOWN
by lib31ra on 09/14/2023I would like to thank Mr. Neal, Mr. Tyrone, Mr. Tommy and Mr. Nahsier from the time you pull into the lane, the time your ticket is written and the time your vehicle exits the bay. Their professionalism goes a mile and greatly appreciated I… say THANK YOU. Now for the shop itself, I understand GMC have to make monies but to tell a customer that it may not take that long but the book states it takes this time to complete that what we have to charge you. I don't have a problem having work done but to pay your expensive labor rate and the high part cost is awful. My vehicles sat on the lot 3 weeks. They need to get this shop under control. Every time you turn around they have a new shop manager. I still need warranty work to be completed from previous managers. The shop hasn't been the same since Mr. Nick Johnson. A customer should not have to travel 25 miles to another shop when you have one 6 minutes from u.We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Nick Counts 803-543-3126 ncounts@jimhudson.com
Poor Service
by Leroy Wash on 08/30/2023The technician I was assigned to was horrible. Lies after lies! My vehicle sat for 2 months and then everything wasn't repaired at that time. Poor communication skills. Needless to say if I have any repairs to be made ill go elsewhere.Thank you for taking the time to share your recent experience at Jim Hudson Buick GMC Cadillac, Leroy. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, William Beaver (803) 462-4475
Service rating
by rorocar on 03/28/2023My visit to the dealership was the first time since I moved to Columbia. I had a great experience there. The service advisor, Nik Laney was great. I will be back to have my car serviced at Jim Hudson Buick.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! - The Jim Hudson Buick GMC Cadillac Team
Cat and Mouse chase
by JBrown on 04/27/2020My wife brought me a brand new 2019 GMC Sierra back in Oct. I’ve had multiple recalls on it since being purchased. Now I have a squeaky noise when I turn curves etc. I went in a couple of weeks ago for routine maintenance then was supposed… to have an appointment on 4/27/20 and given a loaner vehicle while mine is supposed to be repaired. I called at 9 that morning to confirm but no loaner offered, no call back from a service rep, no call back from the lane manager and nobody seems to want to talk to me in regards to me getting my vehicle in to be serviced when it still has warranty!! I was warned about this dealership but I had to see and experience everything for myself! Sad establishmentMr Christie Lomas
by Christie on 03/07/2019Had issues with DEF on my 2500HD Chevy Duramax. Tom Dean, service writer,handled everything in a knowledgeable professional way Truck was ready when promised and they threw in a nice wash job to bootThank you for taking the time to leave this awesome review! Tom is an asset to our Service Team and we are thrilled he was able to help get your service needs taken care of! We hope to see you again soon
Vibration
by Superpissed on 12/06/2018I have had my vehicle at this dealership three times for the same issue, and the problem has yet to be repairedWe're sorry to hear about this issue. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Jim Hudson Buick GMC Team
Great Service
by Ja Crow on 12/01/2018I had a very good experience during my service for my GMC Sierra. I was able to get an appointment for my service from my app. I had a headlight out but instead of just changing it out and charging me $300 they checked the existing bulb and… realized it was still good. I appreciate that. The service was fast and friendly.Thank you so much for your wonderful feedback. We're very happy to hear that you had a good experience and we were able to earn your business. If you have any questions about the work that was done please feel free to contact us. Sincerely, The Jim Hudson Buick GMC Team
Fantastic!
by Ally Kat on 10/27/2018I had just purchased my car and was experiencing issues with the engine and the battery. I took the car to three different mechanics under warranty and still had issues until I took my car here! They did a great job and were very friendly… and approachable. It has been about a month and my car is running great.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, The Jim Hudson Buick GMC Team
service
by b fortner on 10/21/2018courteous & professionalThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, The Jim Hudson Buick GMC Team
Repairs
by Celeste on 09/14/2018updated 09/21/2018Shaun did a great job taking care of us. He kept us informed and had everything ready on time. He was able to get us a loaner car and then had our car delivered to our home once it was ready. This was very helpful due to my husband being… disabled. We appreciate everything Shaun did to make this easy for us. The Goff'sIt is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Jim Hudson Buick GMC Team
Great service from the service department
by Davidson on 09/11/2018The service manager that took care of me got me in and out in a very rapid time. He was very polite and took the time to even thank me for my service. This young man deserves a raise and a definite praise!We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Jim Hudson Buick GMC Team
Oil change
by gundawgp on 09/11/2018Outstanding service as always. Prompt and courteous associates. Quick turnaround on repairs or issues.Thank you so much for your review! Happy customers are our goal and our mission at Jim Hudson Buick GMC, and its exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please dont hesitate to let us know. Sincerely, The Jim Hudson Buick GMC Team
GMC Sierra 1500
Buick Envista
GMC Acadia
GMC Sierra 2500HD
Why should you buy from Jim Hudson Buick GMC? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in COLUMBIA. Visit us today to discover why we have the best reputation in the COLUMBIA area.
- Complimentary Coffee
- Cable Television
- Television
- Customer Lounge Area
- Complimentary WiFi
Pamela, thank you for your review! We're glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let us know if you have any questions about the work that was done. - The Jim Hudson Buick GMC Cadillac Team
by Jim Hudson Buick GMC Cadillac on 04/01/2024