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Customer Reviews of Dick Smith Ford of Columbia

Review type:

Overall rating

5.0
5 out of 5 stars

(2 reviews)


Customer recommendations:

Yes (2)|No (0)

Never fails to deliver the best

5 out of 5 starsby SassieSims on 12/06/2024

My daughter’s 2018 Ford Focus driver’s clutch broke and had to be towed to Dick Smith’s Ford in Columbia SC. I was out of town working when this happened. The repairs for this was a massive $5,000 plus dollars for repairs and labor. I… called the dealership from Washington DC. I immediately thought of the spectacular customer service I received 4 months earlier on my 2024 Ford Maverick. I spoke to Mr.Leroy Hood who put me in touch with AB an outstanding sales representative for pre-owned vehicles. I talked with AB over the phone and he sent me a site that had a 2022 Ford Escape with all the bells and whistles. I was able to use the Ford Focus for a down payment along with a military rebate on top of my personal down payment with bumper to bumper warranty for 6 years. I was on the phone no more than 30 minutes, my credit score was pulled (800 plus) and my paperwork was still in file from my previous purchase months before. Outstanding service, and customer care. Dick Smith is a community first company that take care of their customers without failed. My daughter had another vehicle within 4 hours. They trusted me as a repeat customer and put my daughter in a vehicle until I could fly back home to sign the papers in person. I will always consider Dick Smith’s Ford as my first choice for a vehicle because they provide the best DAM customer service hands down. They are honest up front. I recommend Dick Smith Ford as your dealership of choice. They have never failed me and they will NOT fail you
  • Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

    by Serenity Gibson on 12/07/2024

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The following reviews are more than two years old. They are not included in the overall rating.
21 reviews
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  • Best dealership in town!

    5 out of 5 starsby dmcg300 on 09/11/2011
    updated 08/02/2025

    I bought a 2009 Ford Mustang and I love it! They delivered it from another store of theirs and the sales staff was professional and patient. I felt no pressure to pick quickly and we found the right one. Mr Nelligan I appreciate your help!
  • Awesome

    5 out of 5 starsby neece1 on 12/03/2011
    updated 08/02/2025

    I really hate car buying but frankly, I will do it again at Dick Smith Ford. My salesman was Nate Beard, a real genuine guy, easy to deal with, funny and very honest upfront. I did not get the sleazy car salesman feeling from him, thanks… Nate hope people read this!!!!
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