Customer Reviews of Motorworld Cadillac
Review type:
Gear head
by Gear Head on 06/09/2025I think that the business would benefit from some retraining of staff coming from management. I got lucky with the salesperson, but: there appears to be a disconnect between the "business management" side and the "sales representation… side". I would have assumed they were on the same page. When settling up at the time of "signing" I believe there should be the same courtesies and graciousness that is typically extended by the salesperson which was not the experience I had. It's not surprising to read some recent negative reviews. The best ones are six or seven years old. I will be trading in another aging car during the next year or two. Thinking about a Cadillac at MotorWorld will take some head scratching. I am rating two stars because this is not the worst MotorWorld experience I have had. That distinction goes to MotorWorld Mercedes which is two doors down from MotorWorld Cadillac.
Keeps me Coming Back
by AL Cim on 11/30/2022Purchased three cars their, treated very well and great deals. Sales person, first name, Shane, highly recommended, treats you like a friend and valued customer.Getting our Caddy back on the road!
by Bill Sakowski on 07/04/2021Jonathan provided us great pleasant customer care. Our Cadillac was finished ahead of the time we expected. ThanksCTS v rear Assembly replacement
by Chiefdlf on 03/17/2016Great doing business car was ready a day early service writer was great to deal withGreetings! Thank you for stopping by MotorWorld Cadillac. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!
Recall Service
by salinikoff on 12/22/2015Prompt, professional and friendly. Appointment was made and carried through efficientlyThanks salinikoff for the positive feedback! We are delighted to hear that you enjoyed your service experience with us. Please do not hesitate to contact us should you need any further services performed. We would be happy to help! Thanks so much, MotorWorld Cadillac.
EXCELLENT SERVICE
by doobs2012 on 08/24/2015I had need for unscheduled service. Dawn was more than accommodating to get my Cadillac in and serviced. Extremely professional and knows what "Customer Service" is.Thank you doobs2012 for the wonderful feedback! MotorWorld Cadillac is happy to hear that your service experience with us was a great one and we will be sure to share your kind comments with Dawn. We welcome you to stay in touch and please feel free to contact us should you need any further vehicle assistance. Thanks so much, MotorWorld Cadillac.
Emergency service
by Francis1958 on 04/29/2015I had recently purchased a 2012 SRX in New Jersey and the battery died. Dana the Caddilac/GM service Rep was kind and thoughtful, explained perfectly that even though the service techs were all booked, she understood I was stuck and would… try and get me in, she did exactly as promised and had the car taken care of and was ready by the end of the day. All covered by warrantee. Dana was bright, courteous and knowledgable. My experience at Motor World was a pleasure and being that I have a home in the area I will be gladly using Motor World for future service and possibly for the perchance of my next car.Thank you Francis1958 for the kind review. We will certainly share this with our team!
Recalls, routine service and inspection
by PatrickJT on 12/19/2014updated 01/03/2015Ed Murray and the shuttle staff were, as usual, fantastic. Very nice to get the complimentary car wash. Reason for 4 star rating was the inability to get navigation system upgraded. This should not require a $160 charge!Service work
by Eddon on 10/13/2014updated 10/26/2014The service manager that I dealt with was great and I only had to wait about an hour. I still have a very bad taste in my mouth with your dealership from when I attempted to buy two vehicles 12/13. I went elsewhere. The sales manager was an… "Ass" Never buy another car from you. Sorry.Recalls
by Lakrariel123 on 09/09/2014updated 09/24/2014I am dissapointed in the number of recalls on my car. I just got home after 112 miles of driving and their was a recall letter in my mail. Lucky for me they checked it at the time of sevicing.Recent CTS Service
by gkauf3 on 06/28/2014The service representative was excellent. All went well. The loaner car was just tight because I had wanted to drive a new XTS anyhow. The problems were resolved.Very Happy with My New Cadillac CTS-4
by gkauf3 on 07/24/2012updated 08/05/2025I very much appreciate the experience I had while shopping and then shopping my new Cadillac CTS-4. I started with Rich Engelman, who was a Honda sales person. Very humble, not intrusive or pushy. Very low key, which I liked. I had seen an… ad for a Cadillac CTS-4 lease and asked Rich if he could help me with that. Two finance managers, Omir and Larry, in the Cadillac division helped with my questions and shopping. They were very knowledgeable and helped me put together a very good financial package to lease the car while trading in my 2011 Honda Accord. We got the whole thing done within less than 24 hours signed, sealed, and delivered! And I have a special color Cadillac that I am enjoying. Nice job - Rich, Omir, and Larry!Hello gkauf3, MotorWorld Cadillac would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when weve succeeded. I will be sure to share your feedback with Rich, Omir, Larry and the team! Thank you again for your review. [HTML removed]
simple response would have got a good review
by abccummins on 08/19/2011updated 08/05/2025got poor response from e-mails, they could not follow with answear to question #2, when they got stuck on question #1, (2) weeks later and still nowhere.my recent service experience
by juli7 on 09/26/2013updated 08/05/2025No problems, Kurt took very good care of me. I even was offered a shuttle to the nearby casino or mall! I chose the casino, should've gone to the mall..I will be back on Oct. 14, getting further service. My car even comes back to me… washed! Thank you to your Cadillac Service Dept.
Cadillac XT5
Cadillac CT5
Cadillac CT4
Cadillac ESCALADE IQ
Offering Pennsylvania drivers an extensive selection of new Cadillac models for sale, our team at MotorWorld is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Your satisfaction is important to us, so we want to sincerely thank you for choosing Motorworld Cadillac and we hope to see you again soon!
by Andrew Newton on 12/01/2022