Ken Ganley Toyota
Customer Reviews of Ken Ganley Toyota
Review type:
The right truck in lean times
by Doug G on 01/03/2022In spite of covid-related inventory constraints, Ken Ganley had the Tacoma that we wanted. The staff was friendly and very helpful. This is the second vehicle that we have purchased there and we have been pleased with the vehicle and… dealership for both.Great!
by Lauren Giansante on 12/07/2021Rick was absolutely amazing in helping me buy my first car! He was kind and helped me to get everything I wanted. He was personable and I couldn`t reccommend him more. All staff memebers that I interacted with were so kind!Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Wonderful salesperson
by Niecey67 on 11/27/2021The whole team was wonderful, but Jared is the most patient, diligent and pleasant car salesperson that I have ever worked with in the past 30 years of buying cars.We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Ken Ganley Toyota Pittsburgh Team
Pretty good expeirence for a normally unpleasent one
by Joe on 11/02/2021The internet sales manager, finance salesman & salesman were transparent about the entire purchasing of the vehicle. I appreciated not gouging over MSRP and straight forward answers to my questions no games.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Best car buying experience ever!
by Tracy R on 10/03/2021Quick, easy and painless! A great experience with super helpful, knowledgeable and professional staff… much appreciated!Tracy, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Ken Ganley Toyota! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Loved my Toyota Rav4 purchase experience.
by Erin on 05/29/2021Scott was amazing. He was so personable and made the experience so easygoing. He was knowledgeable on all the cars we test drove and the new cars online to choose from. He took interest in my life and me in his. The money part of the deal… was smooth as well. He wasn't pushy but honest on all the options to consider. On the day of pick up, he spent so much time reviewing everything with me. It was such a positive experience overall.Awesome place to purchase/lease!!
by Chad on 03/30/2021Everyone was friendly and worked super hard to get everything ready for me. They even re detailed my Tacoma to finish getting some glue off of the front that was missed. Didn't have to wait and the sales team was phenomenal. Ask for Mike… Moore or Slade. Both are awesome and helped me get my new truck!!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Tough customer
by Rkaiser on 03/27/2021I don’t write reviews often but dealing with Slade was the best experience I’ve had buying a vehicle and I am not an easy customer to deal with and frequently get different vehicles. Slade worked with me and I know he got me the best deal… out there as I did a lot of upfront comparing. Highly recommend and will be going back to him and Ken Ganley Toyota again as I’ve finally found someone I can trust and does what they say they’ll do.Thank you for writing about your visit with us! I am happy to hear that Slade was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, The Ken Ganley Toyota Pittsburgh Team
#1 Toyota Dealership in Pittsburgh
by Adam K on 03/24/2021No pressure sales and finance! Our salesman, Rick Cronauer, answered any and all questions we had and found us the perfect RAV4 with no unnecessary haggling. Rick was super responsive and did not leave us waiting around. All Ken Ganley… employees were extremely friendly and helpful and were more than willing to help with the smallest of things. The dealership was very clean and all staff abided by current COVID restrictions. Meeting with John, the finance manager, was simple and easy. John was super organized, which I appreciated, had everything in order, and had us out of the door and in our new ride in no time. John was extremely knowledgeable and truly had our best interest in mind. Probably one of the best finance managers I’ve ever dealt with. Delivery of the vehicle was our favorite part and our vehicle was perfect inside and out. Overall probably one of the best experiences I’ve had at a car dealership in 15 years. I would definitely recommend Ken Ganley Toyota to anyone looking for a new or quality used car in the Pittsburgh area! Best value for the total experience.Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Ken Ganley Toyota Pittsburgh Team
A happy customer!!
by Amy on 02/24/2021updated 03/02/2021I liked the atmosphere, the salesman that I dealt with was knowledgeable and understood what I was looking for.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Ken Ganley Toyota Pittsburgh Teamb
Very pleased!
by Dan Allemang on 11/29/2020Great service from the start to purchase. Jeremy was very knowledgeable and patient. Very pleased with price and trade-in amount. Truck purchased is awesome with many great options. Thank you!!!Dan, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Ken Ganley Toyota Pittsburgh Team
No Hassle
by Heather on 11/03/2020Straight Talk, easy to understand with no sales tactics.Heather, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Ken Ganley Toyota Pittsburgh Team
Positive Low Pressure experience
by DD on 07/22/2020I worked with 2 other dealerships who basically told me this is what we have. Scott asked me what I wanted, and he got it. He gave us time to think things over, no pressure whatsoever. I felt his goal was my goal. Ret also applied no… pressure regarding service plan, etc. for the car. We were comfortable asking questions and speaking freely. Everyone wore masks!Thank you for taking the time to write this review. We are pleased to hear that Scott was able to provide an efficient and overall positive experience. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Fabulous Experience!!
by Claire G on 06/22/2020My husband and I leased a 2020 Toyota Tundra earlier this month from Ken Ganley Toyota. This is the second car that we have leased from them in the past two years. We have our "go-to" salesman, Anthony, who has been helping us get exactly… what we want in a vehicle. We weren't planning on leasing another vehicle, but Anthony called us one morning and told us about the sales that were going on for a 4Runner that we were interested in. When we were in the dealership, we also inquired about the Tundra specials that they had going on and moved in that direction as a truck would be more beneficial at this time for us. Anthony answered all of our questions (and we had a lot). We had to wait a couple weeks to actually receive the Tundra, due to having to be shipped here from Dallas. During that waiting period, Anthony called us to keep us updated on the status and made sure that we had everything in order so that when the truck did arrive, we would just have to come down and pick it up. We also have come to develop a relationship with the manager, Justin, who also knows us on a first name basis. We have been happy with both of our vehicles! Dealing with Ken Ganley Toyota is more than just a purchase, they remember you and treat you like family. They go above and beyond to make their customers happy. We will definitely be buying/leasing from them again!Thank you for leaving us this great review, Claire. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Ken Ganley Toyota Pittsburgh Team
Great Dealership
by Denise Baker on 06/09/2020I liked having all of the numbers worked out before coming into the showroom. The salesman, Ret, was great to work with and he did everything he could to make the process quick and efficient.Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, The Ken Ganley Toyota Pittsburgh Team
2020 Highlander purchase
by Lindsey G on 03/12/2020Ease of process from online inquiry, great available sales hours, and great prices!! Dealer was more than willing to find exactly what I wanted (versus another dealer saying, “just put her in what we’ve got, I don’t care what she wants,”)… and doing so quickly!Thank you for leaving us this review, Lindsey. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Ken Ganley Toyota Pittsburgh Team
2020 Toyota Tundra
by David I on 02/07/2020They gave me a good deal and the exact truck I wanted . Even though the truck I wanted was not on there lot . They told me they would have the truck I wanted with the extras I wanted on the truck there the following Saturday. When my wife… and I returned that Saturday.There was my truck sitting in the garage show room . They left me take my time checking out my new truck while they got all my paper work ready. The sales people I dealt with were wonderful.We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our team was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Best Car Buying Experience
by Perrone Family on 01/30/2020At 41 years old, this is probably the best car buying experience that I've ever had. Scott Masters was extremely pleasant to work with. Never "pushing" us. Very knowledgeable and willing to "wheel and deal". Same goes for John in… finance. Honest and forthcoming with us and our needs. Ken Ganley Toyota has earned future business from my family and we will definitely refer anyone looking for a vehicle to Scott Masters at Ken Ganley Toyota.We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Fantastic experience
by Fantastic experience on 11/30/2019i liked the fact everything was done smoothly and promptly i was well informed during the entire process and treated respectfully by all associates of Ken Ganley Toyota.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Finally I find honesty at a dealership!
by ekim76 on 08/28/2019updated 09/09/2019I was told the truth the entire process! I am used to dealers giving the runaround, promising one thing and offering another. That did not happen here which was refreshing. Also, Scott was friendly and easy-going with no presure.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Ken Ganley Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, The Ken Ganley Toyota Pittsburgh Team
Great Place!!
by Josh on 08/20/2019updated 08/26/2019Scott Masters was our sales associate and was extremely helpful, honest and a good conversationalist. :) I took a 12yr old FJ Cruiser to have a good amount of work on it and a state inspection. Bud Mahoney was our service dept. associate… and was also very helpful, honest and truly sincere. Maybe I just got lucky with those two, but by what I experience your staff there is GREAT!! I never once felt I was being taken advantage of or being lied to. A stigma that car dealerships carry. That is not the case at Ken Ganley!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ken Ganley Toyota Pittsburgh Team
Thank you for leaving us this great review, Doug. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Ken Ganley Toyota Pittsburgh Team
by Ken Ganley Toyota on 01/06/2022