Rohrich Cadillac
Customer Reviews of Rohrich Cadillac
Review type:
Great customer service
by Dunrick on 07/08/2020The staff was professional, kind, accommodating and attentive.Debra Drowell
by Debra on 06/08/2020Employees were very professional courteous and kind and also very helpfulThank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Easiest Car Purchase!
by Joshua on 06/08/2020Mike Nista was very responsive and very easy to deal with. he made the buying experience simple and quick. This is the second car I have purchased from him and I will definitely contact him in the future.Joshua, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Great Vehicle
by Samuel on 06/04/2020Very friendly and helpful salesmanThank you for this amazing rating, Samuel! We really appreciate your business. Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Safe and easy purchase even during Covid-19
by Christopher on 05/27/2020updated 06/02/2020Ken did a great job helping me find and purchase the XT6. Considering everything that is going on it was done with ease.Thank you for writing this fantastic review! It is of the utmost importance that our guests leave confident they made the right decision. I'm happy to hear about your positive experience with us. Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Rohrich cadillac
by Wayne on 05/28/2020Jim Gaydos was very knowledgeable and spent the time with us making sure we understood what was available to our needs . Top notch sales service . Extremely helpful.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
xt6 - Hanna
by Carol on 03/25/2020my experience was an exemplary "customer first" experience from beginning to conclusionCarol, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Awesome place
by Alan on 03/22/2020No pressure from Lou.Lou took care of all my concerns.Lori was a joy to work with.waiting area was awesomeYour great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Jim Schwartz, Service Manager, jschwartz@rohrich.com
I love buying Cadillacs
by Gary on 03/05/2020Starts and stops with Jim Gaydos Rohrich's sales rep.I buy Cadillacs because of Jim, his loyalty, genuine concern and overall competence in bringing to me an experience I have liked over many years. I bought several cars (all Caddys) from… him. Also, enjoyed the signing of documents and the electronic approach Rohrich is usingThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Car buying
by Sandra on 02/18/2020Car buying can be a difficult and stressful situation, but my salesman, Ken Goldberg, made it a very good experience. I trust him and he goes above and beyond for his customers.. I have recommended him to friends and family.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Enjoyable and productive.
by Mary on 01/24/2020As I wrote yesterday, the entire experience was very professional and customer supportive. We were able to positively reach a deal on the phone, which in today’s world of money controlling everything, was unusual, but very nice. ThanksThank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
Cadillac Happy !
by Louie on 01/17/2020Salesman (Mike) was extremely helpful. He made the entire experience an enjoyable one. Love my new car, love the free maintenance....Complete satisfaction.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, Jim Schwartz, Service Manager, jschwartz@rohrich.com
Good job
by Jose on 01/14/2020Sales rep was extremely helpful friendly never experienced a car salesman like him or staff everyone was very polite and not once did I feel like I was being rip off like you fell like at most dealershipsThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Marc Rosenstein, Sales Manager, mrosenstein@rohrich.com
New 2020 Cadillac DT6
by Angela on 12/05/2019Lou was excellent! He explained all the features of my new car in great detail. Helped me set up a lot of the personal features and was very pleasant.I am happy to hear your time spent with Lou was pleasant. Congratulations on your new car! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
Sean Callahan
by Sean on 11/26/2019It’s all about Kelly Krall. Her no nonsense approach works perfectly for a buyer like myself. No hidden agenda, puts her customers first and goes to extra lengths to make sure her customers are happy!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
New car experience
by William on 11/09/2019What I liked best is the salesman, Jim Gaydos. He has made every purchase that we have made absolutely painless. Jim knows exactly what we like and he finds us the right car ever time. Rohrich is very fortunate to have a salesman like Jim… working for them.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
10/10 as always!!
by Mitchell on 11/06/2019This is my second vehicle in 11 months from you guys and it’s always a breeze to deal with everyone there.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
Ms.
by Ameila on 11/05/2019Straight forward sales approach. Attention to detail. Very professional in every way. Completely satisfied.Congratulations on your new purchase, Amelia! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
Great car, great sales experience
by Mariko on 11/02/2019My salesman is the best. Jim Gaydos was so knowledgeable about the car. He was also very informative in all ways, and listened to our concerns too. We felt completely at ease with him and trusted him. I love my new car!Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
Buying experience
by John on 11/01/2019Excellent salesperson. Explained all of the features of the car. Salesperson went beyond what would be expected. Everyone was courteous and professional.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
We love Rohrich Cadillac and Chuck Lucci Jr.
by Larry on 10/30/2019We love dealing with Chuck Lucci Jr.! This is our third vehicle through him and every time we couldn't be more pleased with the professional and friendly service he offers! He always goes above and beyond the normal duties of a car… salesperson. We will be back at Rohrich when it's time to replace the CT6 we just got.Larry, it was a pleasure to read about your fourth car-buying experience at Rohrich Cadillac. Congratulations on your car! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Chuck provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Chuck Lucci Sr., General Sales Manager, clucci@rohrich.com
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Jim Schwartz, Service Manager, jschwartz@rohrich.com
by Jim Schwartz on 07/09/2020