Kenny Ross Subaru
Today 9:00 AM - 9:00 PM
Customer Reviews of Kenny Ross Subaru
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The following reviews are more than two years old. They are not included in the overall rating.
3 sales reviews
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WONDERFUL!!!!!
by Sehreh831 on 10/05/2019updated 10/11/2019JD was so helpful in finding me the perfect car for my budget range that fit all my needs! I couldn’t be happier with the service!Waste of Time
by Waste of Time on 09/22/2019I had a terrible experience with this dealership. As an existing sales and service client, I was attempting to purchase a new replacement vehicle for my 2015 model. I asked about pricing through the internet chat and was told that I… couldn't have leather interiors in a new CrossTrek, which was crap because my current model and the Subaru website both had that. The internet person fought back and forth with me, only finally conceding when I shared screenshots from the Subaru website. I scheduled an appt to have my trade appraised and, when I drove the 40 minutes to the dealership, was stood up by the sales person. I waited 2 hours and left. I was clear about the interior and exterior colors that I wanted, repeating myself in multiple texts and conversations....the sales rep ordered wrong interior color and I had to wait another week to get the right one in. Calls were not returned...bad information was given...and then, I was promised a price point that, when I drove the 40 minutes to finally pick up my car, after more than 5 weeks of back and forth, wasn't honored. I walked out, telling Kenny Ross Sales leads that they were losing both a sales and service customer, went to Sendell Subaru and bought the car I wanted within 2 hours. I learned that the Kenny Ross team doesn't work on commission...and it shows. They didn't care if I bought a car or was happy with their service. Complete waste of a LOT of my time. Lost me for life.I am so sorry to read this review from a long-time customer, but it's only fair to explain what happened here. During your visit, we discussed a price that would reflect the state of your trade-in, and after seeing the state of the vehicle, we weren't able to honor that price. I apologize that we missed your appraisal appointment and that there wasn't more we could do to help in this situation. Thank you, Bill Eggert - General Manager - 724-864-5100
Phenomenal Service
by Sapphyre_S on 02/07/2019Let me first start off by recognizing Andy my salesman for his honesty and truth. We were able to have a frank conversation and understand the process for what needed to take place. Secondly, Jen, the financial specialist that I worked… with, she was willing to go to bat for me and I'm extremely appreciative. The team at Kenny Ross Subaru is phenomenal. I am officially a Subaru client for life and I will be sharing my experience with everyone I come in contact with. You have no idea how this has changed my life and I am forever grateful.
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J.D. Power 2019 Dealer Excellence for the Customer Sales Experience
We love happy customers so this is great to read! It's wonderful that JD found you the right car at the right price. Thank you for your business and your review!
by Kenny Ross Subaru on 10/11/2019