Faulkner Subaru Of Mechanicsburg
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Customer Reviews of Faulkner Subaru Of Mechanicsburg
Review type:
Service Review
by Babyblue on 09/26/2023
Service was provided as described, in a timely manner and at the cost quoted.
72 reviews
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Super Service!
by LINSMOORE on 10/08/2016Wonderful team at Faulkner!Rev. D. J. Seiple
by dseiple12 on 10/03/2016All in the dealership were well trained to meet all the needs of the customer. It was a good experience.Legacy and Outback Service Recalls
by sagatuj on 09/27/2016Copy Service is always excellent. Jeff offers great costumer service; he's attentive, accommodating and clear with explanations. My only complain (not related to Jeff) is that it is impossible to get through by phone: for this appointment I… called three times, left three voicemails, and no one every called me back. I do realize that I can make appointments online, and that's what I did, but I had a specific question regarding our Outback and I needed to speak with someone.Fantastic!!!
by Loudera21 on 09/02/2016updated 09/13/2016Subaru was quick to help us out!! They did a wonderful job with the whole experience. They understood our needs and were able to fufill them. We worked personally with Saige to find our right vehicle. Also Chris helped us get a rental in… the meantime and help us out with other things as well. Saige and Chris were not pushy, and they were just there to help us out and give us what we wanted in a car. They all were friendly and this is one of the best dealerships I have been too. Subaru in Mechanicsburg was fantastic and I would recommended them to anyone!Faulkner Subaru Express Service Mechanicsburg, PA
by robertw76 on 09/08/2016The Express Service allows me to take my Outback in for scheduled maintenance without an appointment, I was in and out in less then 35 minutes.Falkner Subara
by mongo2016 on 08/25/2016updated 09/07/2016Decent people focused on the customer's needs.Unsatisfied
by Andouglas on 08/28/2016updated 09/07/2016I have had difficulty with them understanding the nature of my issues. My outback has had continuous issues with the window and they keep telling me it is findWe as consumers are not clueless!
by Lonestarr41 on 08/31/2016Normally going to Faulkner is if, the work the technicians do is great , but the desk people need help, don't lecture me about crowns in the road and stuff like this, when I tell you my car is pulling its pulling I don't want to hear about… there is no even roads. I know all roads have a crown. Just do like I asked and do it, I'm not stupid or some unsuspecting no nothing, clean it up and treat your customer with respect they deserve and don't be condescending towards them,Robert Shunk
by frankshunk on 08/10/2016updated 08/23/2016Very Satisfactory overall. Would have been excellent except for the hard sell on the maintenance insurance toward the end of the deal, which could have increased my monthly payment by a considerable amount.Subaru Legacy
by Margaret62 on 08/08/2016updated 08/22/2016Faulkner couldn't have been more accommodating - friendly staff and very professional. I had a little bit of a learning curve on the all of the technology in this car - I asked a lot of questions and they were very helpful and patient.… Highly recommend them.Good Experience for Car Buying
by LaLyDa31 on 07/26/2016updated 08/11/2016Initial contact with Faulkner Subaru was through email. I quoted a price and they accepted. They worked with my time schedule and didn't pressure with nuisance calls. When I arrived at dealership, everything was ready, the buying took… about 1 1/2 hours(in door and out). It helps to be informed with fair market values before going to purchase a vehicle. Anyway, everyone was friendly and helpful. Dealership was clean and busy. FYI. I drove an hour away from my home to purchase at Faulkner because my local dealership quoted me $3,200 more and refused to budge.Oil and filter
by Waldrop62 on 08/02/2016Service was complete and expedient.Great Service Department
by robertw76 on 07/29/2016Great service provided on time as scheduled.Superb Service - Highly Recommended!
by SamuelD76 on 07/15/2016updated 07/20/2016Being a first-time car buyer, I was rather nervous when I came here to take a look at the Subaru Forester. However, this dealership is truly customer-oriented, which made this a fantastic, five-star, stress-free experience. For… example, every staff member was professional, welcoming, and patient, never making me feel rushed or overwhelmed and never trying to get me to buy a car outside of my price range. While all of the staff members were great, I'd like to specifically single out Chris Carvell, the sales manager, and Luke K., my salesman. Chris was one of the first people I met at the dealership, and was not only very welcoming to me, but also to my father, who came a few minutes later so I could get his perspective on the car as well. Chris was also extremely prompt in returning the two phone calls I made - at most, I waited for maybe 10 minutes from the time I left my message until his return call. However, I was most impressed by Luke, the salesman assigned to me, particularly with his patience and his extensive knowledge of the Forester - from where everything was under the hood to what kind of wheels it took to the different features in the car and their location. If you visit this dealership, I'd definitely recommend asking for him. To top it all off, the dealership itself is very clean, laid out really well, and has a very comfortable and spacious waiting area with plenty of variety in the complimentary beverages and snacks (although I was never kept waiting for more than 5 minutes at a time). Although I hope to keep this car for at least the next 8 years, I will absolutely be coming here for my next car, and will definitely be referring friends and family.great dealer managment
by Kathy276 on 07/18/2016Mech Faulkner Subaru really worked with me to help get me the best deal I could trading in my 2013 OutbackBuying a Subaru Outback
by Winston1517 on 06/01/2016Our salesperson was excellent. He explained the vehicle and its features quite well. He answered all our questions and did not try to push us into making a deal. He remembered what we discussed and fulfilled everything that we decided on.… This was my first experience at a Subaru dealership and found it to be a good one.Faulkner...always excellent service
by jdelel on 06/01/2016Again..service for my Imprezza was fast, courteous and professionally done. ThanksGreat Dealership to work with.
by robertw76 on 06/01/2016This was the first service for my new Outback which was provided at dealer expense. The service department was very professional.Mechanicsburg Subaru is the Best
by ABC2016 on 05/24/2016My wife and I were very happy with our purchase of a new Forester in November 2015. Our first routine maintenance appointment in May 2016 confirmed that we picked the right dealership. Very professional.Best Car Buying Experience
by JD17068 on 05/05/2016My Subaru Forester purchase was the best new car buying experience that I have ever had. The staff at Faulkner Subaru in Mechanicsburg were friendly, knowledgeable, and thorough. They asked questions to find out what my needs were, and… helped me find the vehicle that was right for me. Their facility is modern and they have the cleanest service department that I have ever seen! I highly recommend Faulkner Subaru in Mechanicsburg for your next car purchase.Consistant quality service
by jdelel on 04/25/2016Again excellent service from Faulkner staff...professional, timely and friendly.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Impreza
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