Subaru of South Hills
Customer Reviews of Subaru of South Hills
Review type:
Great Dealership and Salesman
by Bill on 01/10/2021Excellent service from all the people involved in the process, especially our salesman, Eric. Zero pressure to buy and very accommodating to our wishes as buyers.2020 Impreza Purchase
by MarkD1_ on 01/04/2021updated 01/11/2021Sales Rep Joe Aiello was extremely helpful and provided a very pleasant car buying experience while @ S.Hills Subaru.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Kevin Clay | General Manager
Subaru
by George on 12/30/2020updated 01/06/2021Great Sales Person. Easy to get a deal.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kenneth Nutter | Service Manager
Dina
by Dina on 01/05/2021Friendly staff Not too pressured Worked with usThanks for your perfect review, Dina! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Kenneth Nutter | Service Manager
Love_My_New_Forester
by Erin on 01/04/2021Tom was great. I never felt like I was pressured into anything and he was easy to talk to and answered all of our questions. He went above and beyond to get our questions answered when he didn't know the answer himself. Making the decision… to buy with Tom was very easy.It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Subaru of South Hills. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Kevin Clay | General Manager
Would recommend to friend.
by Terrie on 12/30/2020Very friendly and knowledgeable sales staff.We cannot thank you enough for your wonderful review of Subaru of South Hills and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Kevin Clay | General Manager
Thank you for all your work J.D.!!
by Meghan on 12/23/2020Great from beginning to end! J.D. was respectful kind and very helpful! The gentleman who worked on the financing was great as well!! He took extra time and explained everything to my daughter and myself!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Kevin Clay | General Manager
Lease of new auto
by Timothy on 12/15/2020updated 12/22/2020Joe Aiello was extraordinary in his responsiveness, his flexibility with respect to the timing of the new lease and highly professional in his overall approach. Mike Pirih - Finance Director was also terrific - very efficient and highly… professional.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Kevin Clay | General Manager
Subaru South Hills
by Heather on 12/12/2020updated 12/18/2020The finance guy worked to get my rate down by 3 points. As a single mom, that is enough to make me buy my next vehicle with South Hills Subaru. That took him more time and he does not benefit from it. I also like that there is a… specialist to help navigate the technology.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Kevin Clay | General Manager
New car
by Jean on 12/10/2020updated 12/17/2020Professional, courteous ,listening to all my needs and putting everything I want and need into a reality. Great customer service ,actually a pleasure to purchase a new carThanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Kevin Clay | General Manager
Great Place to Buy a Great Car
by Michael on 12/10/2020updated 12/17/2020Kipp makes things easy when buying a car.Hello Michael, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kipp was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Kevin Clay | General Manager
Positive Experience
by Kathie on 12/15/2020Second trip to purchase a vehicle in a few month period of time. The first time was with our son and the experience was so positive we went back for ourselves. Very pleasant experience with an awesome staff. And, they are doing well with… covid precautions I might add.Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. Sincerely, Kevin Clay | General Manager
Great car buying experience
by Grant on 12/10/2020Robert was terrific. Made me feel extremely comfortable in the car buying process and worked with me to get the best deal. Tyler was also great explaining all the financial disclosures and being transparent during the whole process. Would… definitely recommend.Grant, I sincerely thank you for going out of your way to write this review about Subaru of South Hills. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new car. If you have any further needs, please come back to see us. Sincerely, Kevin Clay | General Manager
Great experience
by Lauren on 11/27/2020J.D. Almonte was awesome, answered all my questions and I never felt pressured or rushed. Tyler handled the paperwork swiftly and efficiently. All in all they made the process very easy and enjoyable .Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Kevin Clay | General Manager
Amazing! I love my new Subaru!
by Erin on 11/23/2020I loved the care that was placed with my purchase, and how everyone was available to answer my questions throughout the process. And everyone was so respectful and courteous!Erin, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best regards, Kevin Clay | General Manager
Great customer service in a crazy pandemic
by Stephanie on 05/01/2020updated 11/12/2020Everyone was polite, informative, and really seemed to care about the customer. I feel that with COVID-19 and the new regulations and restrictions they handled everything so well. I’m sure it was chaotic behind the scenes but you would have… never known by the way everyone communicated. I think for a tough situation making sure everyone stayed safe and following guidelines, they did very well. Tom was quick to help me out when I needed to get a car quickly despite everything going on. He made sure that my experience was as good as it could be despite the regulations and changes for COVID-19. I was at another dealer and was not getting responses. He managed to help me out in one day when I had been trying for 2 weeks to get a new car with another dealership. I knew with the recent changes it would be a different experience. As soon as we had our first conversation I was confident that we made the right decision to come to South Hills Subaru. Thank you for making a less than ideal situation less stressful.Best Deal Around
by BN on 10/29/2020From top to bottom my experience was stellar. Tom my dealer was awesome. His veteran status made a difference with me too. Kevin the manager assisted in my deal that was overwhelmingly fair. From the door they treated me like a king. I… don't remember my finance guy's name, but he made sure I understood everything and made the best decisions for me! I thank each and everyone of you for helping me feel good about such a large purchase.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kevin Clay | General Manager
Good experience
by Julia on 10/27/2020Quick and efficient on all levels. They gave me a fair price on a new Ascent without having to haggle for an extended time.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Kevin Clay | General Manager
Sales
by Dawn on 10/25/2020The sales and finance staff are professional, knowledgeable, and patient. Thank you for the amazing experience!We appreciate the kind words, Dawn. We look forward to seeing you again in the future! Sincerely, Kevin Clay | General Manager
Phil S.
by Philip on 10/19/2020Friendly, knowlegable, easy to deal with people (all).Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Kevin Clay | General Manager
Not sure what this means
by John on 10/10/2020I found our sales person, JD, to be helpful and informative. The finance person, Mike, clearly explained the forms we had to sign and the different warranty packages.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Kevin Clay | General Manager
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Sincerely, Kenneth Nutter | Service Manager
by Subaru of South Hills on 01/13/2021